A proactive, dynamic and a conscientious professional with 20+ years experience in the IT industry. who has the ability to draw on his diverse work experience and education to deliver demonstrable results and achievements. Suren is a pragmatic, articulate and a diplomatic communicator plus an effective team player with strong people skills. He has overcome challenges through a tenacious and questioning approach, as well as drawing on a wide range of expertise. He consistently works to the highest professional standards and thrive when working as part of a cohesive team, as well as individually.Suren is currently employed by Société Internationale de Télécommunications Aéronautiques (SITA) as a Director Global Service Operations Territory and is responsible for IT Operations across the African continent. These responsibilities include the management of staff, budget ownership and most importantly customer satisfaction and the management thereof. A satisfied customer translates into prospective opportunities for future revenue growth and are excellent points of reference.