• Provide ongoing support and consultation to end users of leading ERP applications - IFS, NAV etc. acting as an extended part of the client’s IT team.• Maintaining high levels of customer satisfaction through professional communication and consistent follow ups, ensuring that SLAs are met without delays.• Gathering required information pertaining to incidents and carry out root cause analysis. • Collaborating with senior technical and functional consultants to provide working solutions.• Planning and conducting training sessions to help ramp-up new analysts.

• Worked with web startup firms acting as a liaison between the client and design teams ensuring that all communications were streamlined.• Analyzed client requirements and created business specification documents and reports.• Consistently follow-up key milestones being met and overall drive the project to ensure it is launched successfully during the planned time-frame.

I was involved in performing functional/non functional tests and UAT testing on DirectFN price and front end products.Additionally I have been involved in various roles throughout my stay at DirectFN with exposure in business analysis, project coordination and technical writing.Responsibilities : UAT Testing, Functional Testing, Managing test cases, Test Design and Planning, Requirements Gathering, Gap Analysis, Mentoring New Team Members.Platforms: Windows, Web, Android, iOS

* Functional testing, Regression testing, Smoke testing and Back end testing.* Analyzing system requirements and created test plans /test cases.* Coordinating between multiple teams and individuals