Christopher Surendran Email & Phone Number

Sri Lanka

• Provide ongoing support and consultation to end users of leading ERP applications - IFS, NAV etc. acting as an extended part of the client’s IT team.
• Maintaining high levels of customer satisfaction through professional communication and consistent follow ups, ensuring that SLAs are met without delays.
• Gathering required information pertaining to incidents and carry out root cause analysis.
• Collaborating with senior technical and functional consultants to provide working solutions.
• Planning and conducting training sessions to help ramp-up new analysts.

Sri Lanka

• Worked with web startup firms acting as a liaison between the client and design teams ensuring that all communications were streamlined.
• Analyzed client requirements and created business specification documents and reports.
• Consistently follow-up key milestones being met and overall drive the project to ensure it is launched successfully during the planned time-frame.

Sri Lanka

I was involved in performing functional/non functional tests and UAT testing on DirectFN price and front end products.Additionally I have been involved in various roles throughout my stay at DirectFN with exposure in business analysis, project coordination and technical writing.Responsibilities: UAT Testing, Functional Testing, Managing test cases, Test.

* Functional testing, Regression testing, Smoke testing and Back end testing.* Analyzing system requirements and created test plans /test cases.* Coordinating between multiple teams and individuals