Leading the team with in-charge of complete MIS & Analytical reports of Sales Operation, Tutors management & Quality, and Customer service operations of two different process i.e., Tutor Vista Operation an India based online tutoring service firm for US students. And for “Edurite” operation for India based students which provides quality educational solutions for CBSE, ICSE & State syllabus.

Lead the team with in-charge of complete MIS & Business Analytical's different operations of Tutor Vista Global Pvt. Ltd., company an India based online tutoring service firm for US students. Also responsible for Education and writing team for US based operation of Smarthinking.com which is an online tutoring company of Pearson, North American Division, US based firm.

Lead the team of "Workforcement Management" along with With MIS responsibility for "Sales Operation" Complete in charge of payroll calculation like shift allowance, Incentive calculation,sac off,Forecasting and scheduling the sales agents according to the volume/chat flow

Deputed at WiproGe Medical system Pvt Ltd.,The Job profile involves Managing of Order fulfillment and Raising the Invoice as per PO of customers and SLA Managing Ewbs tool, e-Order Management, Functional user of Oracle11i version of Order Management, Inventory, Purchase order & Accounts Receivables module and also in charge of claiming insurance for Transit Damages. Coordinate and Report to OTR Manager and Service team for quarter wise Sales invoicing based on Purchase order from Clients. Monitoring Month End, Quarter End Close processes for short shipment and Short Billing. Preparing periodic reports to track workload, response time and quality of input.

a. Customer order fulfillment Specialist - Deputed to client site of Wipro GE MEDICAL SYSTEMS PVT LTD., 11/2002 to 5/2005b. Executive - operations of HSBC LTD., - 01/2001 to 10/2002Deputed with the responsibility for the implementation and management of processing and credit approver of Home loan product in its stage of inception. Also lead teams in other products of the client viz., Personal loans and Auto loans.c. Jr. Executive - operations of Standard Charted Bank, in the departments of “Projects & Reporting” from 05/2000 to 12/2000.