Business Excellence Frameworks | QMS | Customer Experience | Continuous improvement culture | Balanced Scorecard system | Process Transformation - Demand pull / TOC/ Lean six sigma / SAFe Agile for New Product Development | BPMS | RPA | Digitization • Embedding Business excellence frameworks and industry standards across business processes - Tata Business Excellence Model – TBEM (based on Malcolm Baldrige National Quality Award, USA). Achieved “Emerging Industry Leaders” score band for Tata Comm in record time & highest score delta amongst Tata Group companies that participated in assessments the same year.• Driving cross functional continuous improvement and Lean six sigma across Q2C (Quote to cash) value chain, focusing on cycle time, customer experience, productivity, handoff reduction themes - resulting in measurable cycle time/bottom-line impact. Building excellence culture through coaching & mentoring• OGSM and Balanced Scorecard frameworks for Strategy planning & governance• Industry certifications (TL9000, ISO 9001, ISO 14000, ISO 27001) & benchmarking• Data Maturity and culture assessment - DATOM (Data & Analytics Target Operating Model). The very first assessment placed us amongst the top scoring global telecom companies.• Reimagine end to end Voice of Customer measurement. Correlation studies & Predictive model for surrogate NPS. Detractor management process. In-house platform development for real time customer feedback for management consumption and structured sentiment analysis through NLP. • Agile New Product Development - transforming legacy process to Agile development. Enabling teams with right tools and skills. Overall planning and Program management for end to end design and deployment across the product portfolio, controlled pilots with focus on MVP releases. Co-creation of learning interventions, capability building and culture roadmap for the organization jointly with L&D teams.

• Quality Leader for Quatrro Finance & Accounting Solutions Pvt Ltd (A Quatrro Group Company with multi geography operations) – responsible for Quality infrastructure setup; Global Reengineering initiatives; Quality Culture building and Trainings; Mentoring High Impact Six Sigma initiatives; Strengthening Customer & Production measurement systems, Dashboards and Management Review processes; RFP and Transitioning Support• BPMS and Quality Support for shared services and support functions across the Business Units

• New process transitioning, setting up of Quality Systems• Process Reengineering, Continuous Improvement,• Six Sigma & Lean, Project Management• M&A - process integration for acquired businesses• Process consulting at Client sites

• Quality leader and location head (Delhi)• Rollout and mentoring of Six Sigma programs and culture building across Business Units• Conceptualized, designed and launched Wipro BPO wide "Good Business Practices" Model (GBP) which was deployed across all client processes operated from 6 locations across India and was a big success. Established inter-function CTQ dashboarding and benchmarking practice• Led various Quality certifications for Wipro BPO operations - including ISO 9001 2000 (Pan India) & COPC (Customer Operations Performance Center) • Client process Transition Support (Process baselining, Value stream analysis, KPI setting, benchmarking) & Onsite process consulting assignments• Established Work Force Management process and tool (IEX) for operations teams• Established and was process owner for Transaction Monitoring process across the Organization. Retained position among top suppliers in Clients' comparative outsourced vendor performance benchmarking

Set up Refrigerator division Quality Plan & Systems (green field project and technology transfer from LG Korea)Headed Line Quality (LQC) and Outgoing Quality (OQC) teams

Headed overall Plant Quality for Lighting division located at Mohali, India.Responsible for - Process Quality, Yield, Productivity analysis, 6 sigma projects, Kaizen, Implementation of EFQM based framework - PBE (Philips Business Excellence framework), ISO certification

Worked in various streams of Quality - IWorked in various streams of Quality - Incoming, Process & Finished Goods Quality. Led Quality & Efficiency improvement projects in these areas. • Headed Incoming Quality function for Refrigerator Plant, Faridabad • Set up first in-house state-of-art Quality Testing facility and metrology lab at Faridabad Plant • Awarded Whirlpool's prestigious Quality Achievement Team Award (QATA) for the same • Process specialist for critical Chemical Processes - Foaming, Paint shop, Gas charging, Brazing.

Job Responsibilities:• Analytical Method development and validation studies• Chemical & Instrument Labs supervision with QC support to the Operations aswell as R&D teams• QA support for raw materials, in process materials & finished products.• Quality systems benchmarking as per Client requirement• Machine & Process validation; System Suitability Studies.• Internal and vendor audits for GMP compliance.Achievements / major contributions – • Instrumental in establishing QA Testing Facilities & Infrastructure for the company • Led standardization & validation of Max Pharma’s QA & Testing processes, as a part of an Oversees Client contract. Got external ‘Local Testing Authorisation’ for Max in a record time (first of its kind, in India). • Got authorisation by ‘Drug Control Office of India’, for pharmaceutical analysis, on behalf of Max India’s Pharmaceutical division.