Suresh K R Email and Phone Number

Manage Enterprise Customer Relationship Management for the entire StateManage Enterprise Collections Manage Enterprise Complaint Management Manage Enterprise Regulatory ComplianceManage Enterprise Retention and Churn

Developed system functionality to improve operational efficiencyImplemented system automation to simplify process and improve efficiency and optimize costManaged Business Process Re-EngineeringSuccessfully Managed National Customer Retention and developed ways to improve its efficiencyProcess Designed and executed management proceduresAnalyzed all activities and developed ways to improve performanceManaged cross functional teams to drive special projectsPreparing training modules and organizing trainingManage Data Analysis and exposure in COGNOS Auditing Business ProcessSelf Care Management & Developments– Large ScreenSelf Care Mobile App Management & Developments

• Managed SIM Activation, Deactivation, VAS provisioning and logins.• Managed Pre Paid to Post Migration.• Training newly joined employees on BSCS module.• Managed SIM distribution – Resource Administration thru BSCS module.• Managed escalations.• Instrumental in designing and implementation of Business Process for Activation Team.

• Handling inbound customer calls related to technical queries and complaints. • Handling retention calls. • Managing Health Check calls. • Handling Customer Relation Telecalling activity.

• Training newly joined employees• Handling inbound postpaid customer calls • Handling escalations• Instrumental in designing and implementing SOP for Call Centre• Organizing weekly meetings & Conducting Training programs for executives