Symmetric I.T. Services Pvt. Ltd., is one of the best Distributor and Systems Integrators in India, offering cost effective solutions for Engineering, Installation, Operation, Facility Management and Management for technologies ranging from network infrastructure and management, Surveillance, Fire Alarm Systems, Access Control Systems, Telecom Turnkey projects, Wind mill Turnkey projects Symmetric is one of the premier distributors of 1)Finolex Cables for Communication cables such… Show more Symmetric I.T. Services Pvt. Ltd., is one of the best Distributor and Systems Integrators in India, offering cost effective solutions for Engineering, Installation, Operation, Facility Management and Management for technologies ranging from network infrastructure and management, Surveillance, Fire Alarm Systems, Access Control Systems, Telecom Turnkey projects, Wind mill Turnkey projects Symmetric is one of the premier distributors of 1)Finolex Cables for Communication cables such as Fibre optic cables, Ethernet cables, Jelly Filled cable and all type of telephone cables.2)Smarthome Group USA,-Home automation, Meeting room automation, Home theatre, Lighting, dimming, different Themes, safety , energy savings etc.3)Aver Taiwan-HD video conferencing.Symmetric has developed its own dealers network within Maharastra.We are one of the custom electronics systems integrators in the nation with a string of satisfied and reputed clients across the country. Symmetric has deployed Campus network in the Steel manufacturing plants of ISPAT,JSW,Mukand,Maharastra Seamless etc in the Raigad region.Symmetric has implemented landmark project covering Electronic tolls, CCTV ,VMS, Electronic call Box for Bandra Worli sea link In Mumbai, Bangalore-Hosur Elevated highways, Bangalore-Nelmangala Highways connected 15 toll booths and many more NHAI projects in Andra,Karnataka and MaharastraSymmetric has executed the Electronic FAS,CCTV,Access project for Pune airport, General Motors Plant,Syntel IT Park,Magarpatta city, Sofitel Hotel etc.Symmetric has executed the automation projects for Sunny Deol's SUNNY Studio, Pizza Express chain of restaurants,Shivsagar chain of Restaurants,etc..Symmetric has erected SCADA network for Windmills and solar farms for the companies like Enercon, winwind, Kenersys,INOX,Mytra,Panama, Continuem energy, Inspira projects etcweb site: www.symmetricsols.com www.sintegra.in www.smarthomemumbai.in Show less

February 2007 to 2011 Head of SOP Global Service Delivery, British Telecom,(Managing Infosys, Wipro and First source, Pune India)The role involves various aspects of Global Service Delivery • Responsible for managing STD DSL team, Ethernet Team, IVS Encore Team, Port Allocation and DSL configuration team at Infosys• Responsible for building the quality teams for Order entry, SOP, Port Allocation and Order Placement for various products.• Played major role to… Show more February 2007 to 2011 Head of SOP Global Service Delivery, British Telecom,(Managing Infosys, Wipro and First source, Pune India)The role involves various aspects of Global Service Delivery • Responsible for managing STD DSL team, Ethernet Team, IVS Encore Team, Port Allocation and DSL configuration team at Infosys• Responsible for building the quality teams for Order entry, SOP, Port Allocation and Order Placement for various products.• Played major role to run daily call with more than 15 countries to ensure that regular hearing of in-country issues and made sure that priority orders were entered by Wipro within committed time frame during the migration of activities from in-country to Wipro. I had to act as SPOC for all countries for initial 3 months of the migration before this handed over to Wipro team.• Handled Escalation Management during the migration for 4 months at Wipro• Handled successful migration of Order Entry activities with Rene Guth from Wipro to Infosys during crisis Management and then back to Wipro.• Played major role to reduce the overall backlog at Wipro from 12% to 1.5% • Responsible for the transition of Asia pac SD Activity from Infosys to Wipro.• Responsible for the transition of STD DSL/HVPN/IVS Encore from Infosys to First Source and then back to Wipro Show less

• Responsible for managing the Asia PAC team that tracks all internal and/or external suppliers within the SD process from the point of clean order from Sales through to handover of the orders/project to the customers, Service Assurance and Billing.• Ensure that orders/projects are closed in a timely, cost efficient and quality manner and that a right first time service is delivered to our customers.• Managed to reduce the overall backlog from 40% to 5% and access+40 to access+ 8 for… Show more • Responsible for managing the Asia PAC team that tracks all internal and/or external suppliers within the SD process from the point of clean order from Sales through to handover of the orders/project to the customers, Service Assurance and Billing.• Ensure that orders/projects are closed in a timely, cost efficient and quality manner and that a right first time service is delivered to our customers.• Managed to reduce the overall backlog from 40% to 5% and access+40 to access+ 8 for Asia pac in par with Horizon target lines.• Responsible for building the quality teams for Order Management, Order entry, SOP, CIP, Order Placement within Infosys.• Delivered excellent customer satisfaction, Quality of Service targets, and to build and enhance mutually beneficial relationships with suppliers and customers• Managed and developed a number of internal teams within Infosys based on functions and stage wise performance. • To Provide BT’s operational management of BT’s systems and processes inorder to ensure that the BT’s best practices are maintained within the operating environment• Provide management support and advice to Account Teams and Customers for all service related issues, as appropriate. • To attend review meetings with the team, Order Managers and Sales Account Team Managers to solve/raise issues. • Manage outsourced or total customer solutions on behalf of the customer. Special projects managed in a different way.• Ensure and perform timely Jeopardy-/Escalation-/Risk-Management• Ensure the right balance of workload between the team-members• Performance management of Sales Briefcase time / Clean Order and CCD/CRD• Monitor the quality and frequency of KCIs • Support and verify the achievement of Customer Satisfaction targets and other targets set by the management• Ensure the correct and effective use of the systems/tools (e.g. PPR) to reflect the current status of the orders Show less

 Prime contact and team leader to set up all infrastructure activities that include setting up of AGN POP in all 4 cities India. AGN POP consists of MGX1, MGX45 and GSR router in the Cage supported with static switches.  Bilateral IPLC delivery and maintenance. Management of Engineering Staff – Direction of field engineers to arrange on-site Installations & Fault rectification for all AGN related products. Service delivery –Played major role to ensure the service could be… Show more  Prime contact and team leader to set up all infrastructure activities that include setting up of AGN POP in all 4 cities India. AGN POP consists of MGX1, MGX45 and GSR router in the Cage supported with static switches.  Bilateral IPLC delivery and maintenance. Management of Engineering Staff – Direction of field engineers to arrange on-site Installations & Fault rectification for all AGN related products. Service delivery –Played major role to ensure the service could be delivered within committed time frame and continually strived to improve the customer service with technical support. Service delivery of Frame relay, IPFR, ATM and EVPN customers for western region. Service delivery of Global customer TCS: Currently involved in the Service delivery and project Management of 25 sites (out 125 sites) that is covering 35 countries with the stiff targeted delivery date. AGN Point of presence installation: Managed to setup AGN Cage in Mumbai and Bangalore that include 10 racks, 2 nos. static Switches, power distribution units, sockets, Circuit breakers inside this cage at VSNL premises. Responsibility includes dealing with different vendors and executes the work as per AT&T specification. Electrical duct, cable duct and fibre duct were installed.  Node Equipment installation: Single handedly installed MGX 8850, MGX45, GSR, Cisco 3550 switch and Cisco 2621 router at AGN Cage. ADC Patch panel installation: Worked on ADC DSX1 for copper based E1 links, DSX3 patch panel for coaxial cable based DS3 links and Fiber patch panel for STM1 links. DS3 backbone link installation: Single handedly coordinated and implemented all DS3 international and domestic links for AGN node in record time in India.  STM1 backbone trunk installation: Single handedly coordinated and implemented for all 3 Nos.STM1 links in India E3 access circuit for IBM Mumbai CISCO router installation and maintenance for all ATM/Frame relay/VPN Customers. Show less

Management of Customer Satisfaction Program for India – Played a pivotal role in rolling off this Program in India in conjunction with Sales, Service, and Field Support Teams to meet customer satisfaction targets. Service delivery –Played major role to ensure the service could be delivered within committed time frame and continually strived to improve the customer service with technical support. Customer satisfaction improved from 20% very happy customers to 80% very satisfied customers in… Show more Management of Customer Satisfaction Program for India – Played a pivotal role in rolling off this Program in India in conjunction with Sales, Service, and Field Support Teams to meet customer satisfaction targets. Service delivery –Played major role to ensure the service could be delivered within committed time frame and continually strived to improve the customer service with technical support. Customer satisfaction improved from 20% very happy customers to 80% very satisfied customers in the first year. Point of presence installation: Managed the installation and support of 5 nos. X25 switches, 2 Nos.Frame relay CISCO IGX switches and other equipment at different cities in India.  Management of Engineering Staff – Direction of field engineers to arrange on-site Installations & Fault rectification for Concert products - X25 Packet Switched Network Services as well as Frame Relay Network and Remote LAN Access Services Technical & Field Support for Concert Network Management Centers - Single-handedly provide field support to the Global Network Management Centers for proprietary Concert & Cisco Stratacom switches  Incident & Problem Management – Manage and facilitate the interface between the customer, service provider and BT Row for successful restoration of services related to leased line or network issues. Network Rollouts & Upgrades – Assist Concert in designing and deploying new nodes for India & Sri Lanka as per local infrastructure and feasibility by working with our partners and the local telecom infrastructure provider. Network project implemented for NEC. This project comprised of NEC EPABX, Cisco routers, IPLC’s, etc. Network monitoring helpdesk – Setup help desk in India in order to Proactively Monitoring of Packet Switched & Frame Relay Network backbone; bandwidth, utilization, Design & Deployment of Network components including ongoing upgrades to meet QoS standards set by BT & Concert;   Show less

May 1994– May 1996Sr. Network Engineer, Sprint RPG India Ltd., My primary responsibility in this role was initially to set up point of presence in Mumbai and Pune for X25 based network comprised 17 locations. Actively involved in the infrastructure set up and dealing with different vendors. Operational responsibility covered: Single handedly involved in setting up computer room in Mumbai and Pune. The interaction with various vendors increased my negotiation… Show more May 1994– May 1996Sr. Network Engineer, Sprint RPG India Ltd., My primary responsibility in this role was initially to set up point of presence in Mumbai and Pune for X25 based network comprised 17 locations. Actively involved in the infrastructure set up and dealing with different vendors. Operational responsibility covered: Single handedly involved in setting up computer room in Mumbai and Pune. The interaction with various vendors increased my negotiation skills.  Single handedly installed the equipment such as Sprint Telnet 4500 X25 switches, Email servers, Fax servers, Auto dialers, rack mount racks etc at Mumbai and Pune. Single handedly Maintained 7 nos. Telnet X25 switches of CITIBANK  Presales support to sale executives on email solutions. Technical training to field service staff and trainees on installation of mailing software and configuration of modems. Show less

June 1992 –May 1994Customer Service Engineer C.M.S Computers Pvt. Ltd.,My responsibility was to work as resident engineer at CITIBANK where I used to manage the Citibank Global telecom Network Centre. I have installed various communication equipment such as modems, multiplexers, and line drivers, POS Terminal etc. Worked on DOS, Windows operating system, Novel Netware and communication software such as X talk, ProComm and PC any ware . Involved in PC maintenance and LAN setup.