Diagnose and resolve hardware and software issues for end-users and provide technicalsupport and guidance to address system-related problems.• Administer Apple School Manager for efficient device management and configure Appledevices within the organization's ecosystem.• Manage and monitor network infrastructure through the Cisco Meraki dashboard.Configuring routers, switches, and access points. Troubleshooting the network issues raisedby clients. Setup the VPN… Show more Diagnose and resolve hardware and software issues for end-users and provide technicalsupport and guidance to address system-related problems.• Administer Apple School Manager for efficient device management and configure Appledevices within the organization's ecosystem.• Manage and monitor network infrastructure through the Cisco Meraki dashboard.Configuring routers, switches, and access points. Troubleshooting the network issues raisedby clients. Setup the VPN connection to clients.• Windows server installation, configuration, and manage the domain including grouppolicies, active directory, DHCP.• Install, configure, and manage cybersecurity software agents, including Acronis, Sophos,and TrendMicro, to safeguard the organization's digital assets.• Implement and manage data backup strategies using appropriate tools and procedures andensure the availability and integrity of backup systems for disaster recovery.• Administer Azure Active Directory for user access and authentication and implement andmanage role-based access control (RBAC).• Administer Microsoft 365 services, including Exchange Online and SharePoint OnlineManage user accounts and permissions in the Microsoft 365 environment.• Deploy and manage network printers for end-users and troubleshoot the issues related toprinter connectivity and functionality.• Maintain comprehensive documentation of system configurations, changes, andtroubleshooting procedures and generate regular reports on system performance, security,and support metrics. Show less