As Sales Operations Manager, play a vital role in driving the success of a company by working along with Operations and Sales team.

Growth Path Apr’20 – till date – Regional Operations Manager - Middle East, Africa & Turkey Apr’19 – Mar’20 – Client Relations /Program Manager for Middle East & Africa• Managing client base of over 39,837 guest rooms for Marriott, Hilton and other chain of hotels in MEA region.• Played key role in successful rollout of Customer Global Program’s and brand standards (Stay Connected, GPNS) in MEA & Turkey region.• Overseeing the design, execution, setup and supervision of Hospitality Projects for IPTV & HSIA service and leading a team of 11 Engineers.• Responsible to work with all levels of the organization maximising efficiency in a constantly evolving environment where the process is fluid and ensure creative solutions to customers.• Serving as a single point of contact to Management level escalation for complex issues promptly and ensure swift action work support and operations team. Manage communication update till the issue is resolved.• Liaised with the VP, Regional IT Manager and coordinated with the development team in refining the software to meet customer requirements.• Overseeing N/W Design & implementing networking SOP / standard / procedures to simplify network environment and troubleshooting.• Delegating projects to other team members and ensuring their successful completion, recognizing the system deficiencies and implementing effective solutions.• Managing customers feature requests and effectively communicate to product development teams on client requirements and standards. Translate those requirements into additional business opportunity wherever possible and allow product evolve accordingly.• Coordinate and ensure client’s support tickets are resolved in a fast and professional manner, complying to Service Level Agreements.

Growth Path Oct’12 – Dec’13 Technical Account Manager for Middle East & AfricaJan’13 – till date Manager, Client Relations / Program Manager for Middle East & Africa• Managing client base of over 17,000 Guest rooms in MEA region.• Responsible to deliver the Customer Global Program in MEA region.• Represented clients internally and coordinated with other functions to implement client global program, complete projects, and address ongoing service needs.• Responsible for delivering the contractual results and growth for the client around the forecast, metrics, specific product lines, customer service, developing and implementing product / service standards.• Identify any training/knowledge needs. Prepare and perform training of clients and colleagues. • Instill proper project management processes and metrics to track and measure program success.Attainments: • Played a pivotal role and successfully oversaw the deployment of Hilton ‘Stay Connected’ program across 50+ properties in MEA region.• Played a pivotal role and successfully oversaw the deployment of Marriott ‘GPNS’ program in the region.• Worked with global team for successful deployment of support service for MEA region.

• Overseeing the design, execution, setup and supervision of Hospitality Projects for IPTV & HSIA service.• Delegating projects to other team members and ensuring their successful completion, recognizing the system deficiencies and implementing effective solutions.• Scheduling and directing activities to resolve hardware and software problems in a timely and accurate fashion and making the project scope statement, project schedule, project cost estimates, project work breakdown structure, tracking budgets, project tracking and Gantt report, etc.• Play pivotal role in developing and implementing LodgeNet LG pro-centric Solution. With was recognized and appreciate by all parties - TriDENSA, LG Local Tech Team, LG R&D Team and LodgeNet development team.

• Led and set up the IT Department in UAE and contributed to the company's growth, enabled company to become an innovative top solutions provider across the region.• Played a major role in installing and supervising the MagiNet Broadband HSIA Service for 6300 Rooms with in UAE & 1500 Rooms outside UAE; these were successfully delivered on time & within budget. • Key clients handled were Marriott, Hilton, Hyatt and Millennium Hotel.• Liaised with the Chief Technical Director, Regional IT Manager and VP and coordinated with the development team in refining the software to meet customer requirements.• Recognized as the first vendor in MENA region to receive appreciation from Marriott Intl. President Mr. Ed fuller.• Successfully implemented complete range of product MagiNet offered- Broadband (HSIA), Interactive TV, and IPTV and overcome any technical hindrance. • Configured, monitored & handled servers, router & switches on the network, rendered support to the help desk for complex/major network problems.• Monitored the network with Network Management platforms such as Big Brother & SNMP traps, led a team of 9 members involved in executing & providing support to hospitality clients.

• Assigned by Microland as System Administrator for GE - SBI & Countrywide Projects, Bangalore Division.• Managed configuration & maintenance of the Windows NT / 2000 Servers, SQL server, Terminal Server including all network administration & security for up to client machines in domain/client environment. • Maintained file and fax servers and administrated all security/rights.• Oversaw the optimization of DNS, Active Directory, security for GE SBI & Countrywide multi-office environment, maintained & updated documentation / SOP for LAN, WAN, Server, Desktop & corporate standards in the network.• Rendered technical expertise, planning & installation of application software at all GE SBI & GE Countrywide branches in Bangalore.• Managed the back up & restoration of critical data at Microland Head Office & GE Main branch and implemented the Deskpro Project Security System (6 sigma STD) in GE.