Suresh Kumar Email & Phone Number

Melbourne, Victoria, Australia

Currently working as a Gate Supervisor at Dnata, I manage and oversee the efficient operation of flight turnarounds at Melbourne Airport. My role includes coordinating with airline staff, ground services, and operations teams to ensure timely departures and arrivals, while maintaining the highest safety and customer service standards. I am responsible for supervising gate activities, managing boarding processes, and resolving any operational challenges that may arise. My experience at Dnata has strengthened my ability to work under pressure, manage multiple tasks, and ensure seamless operations for both Air India and Cathay Pacific.

Melbourne Airport, Victoria, Australia

As a Sales Associate and Cashier at Lotte Duty-Free, I provided exceptional customer service in a fast-paced retail environment, assisting international travelers with their purchases and ensuring a seamless shopping experience. My responsibilities included managing transactions, handling customer inquiries, maintaining stock levels, and promoting product offerings to drive sales. I developed strong communication and problem-solving skills while working with a diverse clientele, ensuring satisfaction and fostering repeat business. My role at Lotte Duty-Free enhanced my ability to work efficiently under pressure while delivering a high standard of service.

Delhi, India

As a Senior Cabin Crew Member with Air India, I specialised in international operations on the Boeing 777, ensuring passenger safety and comfort on long-haul flights. I led and mentored cabin crew teams, overseeing in-flight operations and maintaining high service standards. My role involved handling emergency protocols, providing exceptional customer service, and fostering a positive experience for passengers from diverse cultural backgrounds. Having gained valuable experience in leadership, safety management, and hospitality.

Delhi, India

By starting my career as a customer service agent with the company BWFS provided a great opportunity to career path towards aviation industry. It helped to enhance my skills towards customer service, which contributed towards :creating efficient workflows to streamline customer service procedures.Implemented a new customer service strategy that improved customer satisfaction rates.Investigated and resolved customer service issues in a timely and effective manner.Answering inquiries by clarifying required information.Researching, locating and providing information