Suresh Kumar Email & Phone Number

Hong Kong Sar

January 2023 - presentResponsible for the group’s global network of operations, supporting the group expansion plans as well as overseeing several regions. Global Operations division coverage includes Culinary, Food & Beverage, Lounges, Hotels, Airport Passenger Services, Customer Engagement, Quality Assurance, Facilities Management and Pre-Opening & Special Projects.Deputy Chief Operating Officer June 2022 to December 2022.Responsible for the group’s global network of operations, supporting the group expansion plans as well as overseeing several regions including Asia, Oceania, US and South America.

Hong Kong Sar

Global Business Leader for the Hotel Division & Global Customer Engagement. Overseeing Aerotel Hotels at International Airports of London, Beijing [China Starlight Hotel Winner Best Airport Hotel 2021], Guangzhou, Qingdao, Kuala Lumpur, Singapore, Cebu, Abu Dhabi, Muscat [World Travel Award Winner Best Airport Hotel 2020, 2021, 2022, 2023] London, Rio De Janeiro Sydney, Jeddah and up coming new locations at Muscat, Shanghai, etc. Part of the Steering Committee body and oversight of Global Contact Centers and Quality Management [ISO 9001-2015].

Hong Kong Sar

Responsible for the group’s global network of operations, supporting the group expansion plans as well as overseeing several regions including Asia, Oceania, US and South America.

Shanghai City, China

Preopening to opening General Manager of Jeurong Hotel Shanghai designed by HBA. Opened 2018, 282 rooms, 5 F&B Outlets [Chinese with 9 PDR, All Day Dining, Lobby Lounge, Garden Bar, Deli], 2076 sqm indoor meeting space with1300 sqm pillarless Grand Ballroom. 6000 sqm outdoor weddings and events space. Achieved profitability from 1st month of operations with strong meetings and events business.

Shanghai City, China

Managing Ascott Huai Hai Road, Shanghai which is Ascott International flagship property in China in terms of location, revenue and profit contribution. 308 full furnished luxury service apartments which also acts as a hotel cum service residence at an average of 86% occ yearly. Ascott Huai Hai Road is part of 5 star hotels comp set in the renowned Xintiandi District.

Changzhou, Jiangsu, China

Project, branding, conceptualization, pre-opening to opening of the luxury boutique hotel with 35 spacious and well appointed rooms, 3 Food & Beverage outlets, Spa and Meeting facilities. The 1st WEI brand property overlooking the beautiful Tianmu Lake at Liyang, Changzhou.

Sanya, Hainan, China

General Manager Pre-opening Hotel and Pre/Post Opening of Hotel. 58 room Boutique Hotel, 30 Villas, 7 Food & Beverage Outlets & Spa. General Manager Property Management 108 Villas [1/2/4/5 Bedrooms with Private Pools] & 75 Townhouses [4 floors with Private Pool]. Total property size 400,000 sqm. Alila brand delisted and handed to owners from July 2015.

Greater Jakarta Area, Indonesia

The largest 5-star deluxe hotel in Jakarta with 996 rooms and 9 Food & Beverage outlets. The hotel is renowned for its exquisite furnishings, state-of-the-art amenities and impeccable hospitality provided by over 2000 team members. The only national brand hotel in Indonesia to receive the prestigious International Five Star Diamond Award.

Cebu, Philippines

542 keys Shangri-La’s Mactan Resort & Spa, Cebu, Philippines is flagship resort with 13 hectares and the largest 5 star resort in Philippines. The resort has 9 Food & Beverage outlets, large recreational facilities, sea sports offerings and 1050 employees. Oversight of the largest outdoor Spa "Chi Spa" in Asia.

Fiji

442 keys Shangri-La’s Fijian Resort & Spa, Fiji, which is a 5 star resort with 8 Food & Beverage outlets and 680 employees. This is the largest resort in the Pacific in terms of Rooms, F&B facilities, Recreational, Sea Sport and Spa with an overall size at 109 acres.

Nanjing, Jiangsu, China

InterContinental Nanjing Pre-Opening to Opening Resident Manager. 445 keys InterContinental Nanjing is a 5 star luxury business flagship hotel with 10 Food & Beverage outlets and 710 staff. IHG's and Nanjing's tallest & landmark structure with 82 floors towering at 450 meters.

Suzhou, Jiangsu, China

Resident Manager for 410 keys [including 20 service apartments] Shangri-La Hotel Suzhou, China, which is a 5 star business hotel with 8 Food & Beverage outlets and 670 employees. Suzhou's landmark structure with 54 floors towering at 232 meters high.

Hong Kong

Providing global operational support and management of various systems from PMS, F&B POS, etc. Global lead for conversion of legacy procurement system for cluster & individual hotels including oversight of Cost Control, Receiving, Stores to Supply Chain Management. Other main task include compliance, hotel visitation, openings, driving corporate initiatives and programs.

Penang, Malaysia

Hong Kong / Kuala Lumpur

Global functional Head for Rooms Division operations for 70+ hotels. Main task include visitations, hotel openings, driving corporate initiatives, programs, improving service standards, customer experience and staff development. Key project stakeholder for conversion from Fidelio to Opera PMS and global Central Profile implementation.

Hong Kong / Kuala Lumpur

Conducted operational, financial, projects and other audits of 5 star hotels and resorts in Malaysia, Singapore, Philippines, China and Hong Kong.

Penang, Malaysia

Various Roles from Management Trainee to Middle Management Roles in Rooms and Food & Beverage

Diploma In Hotel Management, Hotel, Motel, And Restaurant Management

Hotel/Motel Administration/Management