-Screened callers to determine their eligibility for the SNAP/Food Stamp program and assisted callers over the phone to complete a SNAP application-Provided information to current recipients, applicants, and social service agencies, regarding SNAP procedures, regulations, rights, responsibilities and penalties.-Referred those in need of food resources such as food pantries, WIC, home delivered meals, school and summer meals, as well as other agencies that can assist with food and non-food related needs.-Inputted all relevant call data accurately into the Food Source Hotline Salesforce database.-Answered LiveChat Instant messages and assisted with reports and research.

- Screened and assisted clients applying SNAP benefits using online and paper applications.- Reminded client for their SNAP interview, and submit the verifications on time.- Assisted clients to fill out recertification forms & interim reports, and submitted to DTA.- Explained clients about DTA notices, SNAP rules, and regulations.- Advocated for SNAP benefits on behalf of clients.- Performed administrative works including data entry, record maintenance, and prepared periodical reports.

-Managed key projects such as disaster incident reports and maintained records of those incidents -Analyzed data from various sources and performed data entry for disaster incidents-Performed bookkeeping tasks including account payables and assisted in annual auditing -Coordinated assigned projects and organized special events