Suresh Pathak Email & Phone Number

Mumbai, Maharashtra, India

Program Manager

Mumbai, Maharashtra, India

Project Manager for D-Mart Client

Mumbai, Maharashtra, India

Providing services to Clients in accordance with Service Agreement or Statement of Work.Continuous engagement with Clients for existing Operational Activity & New Business Opportunity. Supporting the Sales Team for new Client Acquisition and SOW closure.Day to Day support to Backend Team for operational Escalated cases & meeting the Daily / Weekly Targets .

Mumbai, Maharashtra, India

 Program Manager for Delivery and Assurance for Telecom & Alliance customers. Managing @50 Monthly roll outs of new links along with assurance of 1000 links for Strategic and Large Accounts Maintaining robust relationship with Internal as well as External stake-holders to squeeze to ensure customer delight Handled Orange ,Amazon, Airtel, Vodafone, Wipro, Spectranet ,Crossword, MOFSL, Swiggy ,etc. for New ProjectImplementations, Day to Day Assurance and Revenue… Show more  Program Manager for Delivery and Assurance for Telecom & Alliance customers. Managing @50 Monthly roll outs of new links along with assurance of 1000 links for Strategic and Large Accounts Maintaining robust relationship with Internal as well as External stake-holders to squeeze to ensure customer delight Handled Orange ,Amazon, Airtel, Vodafone, Wipro, Spectranet ,Crossword, MOFSL, Swiggy ,etc. for New ProjectImplementations, Day to Day Assurance and Revenue Collection Orange was the Highest Revenue Customer with Average 1Cr Billing per Quarter. Additional capacity of Western Regional Head-Automation for CAMC of 3000+ locations for leading OMC of India Leading a team of 75+ Field Resource and 04 State Lead Successfully overlooked transition and kick-off of project whilst leading Automation Control center setup along withinstitutionalizing logistics support for the mega project Handling daily support call volume of 100 trouble tickets with successful closure within KPI agreed Problem Solver Approach & handling all Critical profile as per gravity of situation. Show less

Mumbai, Maharashtra, India

Team Lead for Delivery and Assurance for Enterprise & BSNL customers.Taking ownership of New Project Role outs, Day to Day Assurance and Revenue Collection of all Enterprise & BSNL Customers including BFSL(61), Croma (163), Bharti Axa Life Insc.(136), SBI MF(70), Axis MF(60), Saraswat Bank (120), Reliance Asset Management Limited(70), IDBI Bank (1200+), GIC Housing(72), Jublient – Dominos, Sify Tech. Ltd., Vodafone –NABARD Project, Orange , Amazon India Ltd.(37), Hardcastle Restaurants,… Show more Team Lead for Delivery and Assurance for Enterprise & BSNL customers.Taking ownership of New Project Role outs, Day to Day Assurance and Revenue Collection of all Enterprise & BSNL Customers including BFSL(61), Croma (163), Bharti Axa Life Insc.(136), SBI MF(70), Axis MF(60), Saraswat Bank (120), Reliance Asset Management Limited(70), IDBI Bank (1200+), GIC Housing(72), Jublient – Dominos, Sify Tech. Ltd., Vodafone –NABARD Project, Orange , Amazon India Ltd.(37), Hardcastle Restaurants, Shoppers Stop, HDFC Ltd., Kotak Asset Management (44),Etc.Deployed SD Wan Solution at Bank of Baroda Financial Solutions Limited, Pidilite Industries, Star Bazaar & Bharti Axa . Handling Assurance of 1200+ sites of IDBI Bank, 550+ sites of Axis Bank MPLS Solution, 2000+ Enterprise Customers Links.Rolling out NABARD 144 links, ICICI Bank 250 sites with Duel Links, along with Bharti Axa + Star Bazzar + BFSL @ Total 100 links , Hitachi Project for Axis Bank Switch Replacement. Show less

Mumbai Area, India

A Technocrat with PGDBA in Customer Relationship Management, adept in improving Project execution, service delivery & operational performance by enhancing project delivery capabilities by leveraging skills in implementing formal project execution methodologies.

Mumbai

• Successfully increased the revenues, profits and market share by developing strategies• Instrumental in taking measures to improve operational efficiency and reducing revenue leakage through the same• Recognised for acquiring additional business of from the client by achieving deliveries ahead of deadlines• Streamlined procedures pertaining to which resulted in speedy implementation of new links for all customers• Led crucial efforts to attain upsurge of 400% faster… Show more • Successfully increased the revenues, profits and market share by developing strategies• Instrumental in taking measures to improve operational efficiency and reducing revenue leakage through the same• Recognised for acquiring additional business of from the client by achieving deliveries ahead of deadlines• Streamlined procedures pertaining to which resulted in speedy implementation of new links for all customers• Led crucial efforts to attain upsurge of 400% faster implementation for all accounts and attaining customer satisfaction levels• Instrumental in resolving issues pertaining to account mapping, comfort of customer, link deliveries, revenue collection, and generation of new orders; achieved the same through strategies• Bagged:o Appreciation from HDFC Bank, Axis Bank, Godrej & Boyce for best and speedy execution of new branch roll out projecto Appreciation Certificate from HDFC Standard Life Insurance for their Data Centre shifting projecto “The Star Greek” Service Excellent Award 2008-09o Service Excellence Awards 2007-08 • Holds the merit for executing:o Dena Bank rollouts for 1000+ sites within eighteen monthso Jammu & Kashmir Bank Wi Fi Project at their new BKC officeo HDFC Bank Ltd., 775+ Sites, HDFC Standard Life Insurance Company Ltd., 250+ Sites, Axis Bank Limited 270+ Sites, Nufuture Digital India Ltd., 370+ Sites, Hardcastle Restaurants Pvt. Ltd. 160+ Sites, O-Zone Networks Pvt. Ltd., 140+ sites, Fullerton India Credit Company Ltd., 120+ Sites, Ace Derivatives and Commodity Exchange Ltd. Project Show less