Senior professional with B.Tech In Automobile from KUD,offerin over 20 year of experience in the areas of After-Sales Service Operations, Service Field, Automotive manufacturing components, Dealer Management and Client Servicing in the Automobile Industry. Proficient in managing business operations encompassing channel management, sales/ business development, market intelligence and people management. Proven record of effectiveness in developing various programs, processes, and solutions that contribute to growth initiatives. Recognized for training, motivating, and inspiring internal and external customers to provide superior integrated solutions. Deftness in collaborating learning needs, conduct needs assessments, produce actionable strategic plans, develop customized learning solutions, facilitate training presentations as well as measure & report quantifiable outcomes.Keen customer centric approach to ensure satisfactory resolution to customers’ issues. Distinction of expanding the service dealer network by appointing new channel partners. Instrumental in regulating the services being rendered by the service partners by ensuring adherence to the organization’s specified policies/ guidelines in rendition of customer service.