Managing Order management cycle right through placement of purchase order, monitor incoming orders, follow up of production, product handling till order volumes are shipped, tracked, receipted on time and sales revenues realized. Coordinating with quality control department / technical team and logistics service provider monitor Customer complaints and ensure complaints are investigated and addressed as per SLA lead times.Improve the customer experience by auditing and enhancing the systems, processes, and content that impact the customer.Participate in implementation of cost reduction, process improvement, performance improvement and other continuous improvement programs to support management in setting objectives and perform strategic analysis of the company's supply chain functions.Managing Marketplace (B2B) both offline and online. Interacting with 10 Different portal like Jabong, Flipkart, Snapdeal,Myntra Etc. in order to keep the Sales up by working on the regular updates from the Clients.Address partner related issues, sales conflicts and pricing issues in a timely manner and Manage sales pipeline, forecast monthly sales and identify new business opportunities.Ensuring availability of stock & co-coordinating with merchandising, warehouse and distribution team for timely stock delivery B2B (both for online, offline) & self portal.Monthly forecasting accuracy norms; to minimize deviations and thereby prevent stock supply issues.Planned and executed outbound logistics to service customer both domestic and international and monitor and resolve all logistics related customer services operational issuesNegotiated price and analyzed services of freight forwarders to meet the business requirement. Making strategic plans for maximizing deliveries & reducing RTO percentages. Managing Vendor a/c’s & also vendor development.Managing the supplier relationship on an ongoing basis including holding the supplier to quality and compliance requirements

 Overseeing day-to-day operations, ensuring that the SLAs are achieved in the given timelines. Ensuring best resolution for the customer queries/complaints by monitoring CRM team. Handling the customer care team.• Taking care of Delivery/Pickups and ensure the maximum delivery of the packages by communicating with the concerned courier service.• Analyzing monthly reports for the complaints and their resolution ratio and other matrix. Coordinating with logistics and Analyze reports in order to decrease RTO percentage.• Making presentations on monthly performance, concentrating on the problem areas and providing the solution for better results. • Coordinating with logistics team, Brand sourcing Team, Merchandising and finance team in order to resolve customer's queries and complaints for a smooth day to day operation.• Monitors vendor performance and ensures compliance with guidelines.• Coordinating with vendors & Warehouse for the incoming stock and taking care of the order management for smooth function of day-to day operations.• Coordinating with the warehouse for the Dispatch/Cancel/Hold/Re-dispatch the orders after the stock has arrived from the concern vendors.• Making strategic plans for maximizing deliveries & reducing RTO percentages. Analyzing complaints and identify loops in the procedure.• Managing Vendor a/c's in order to track the incoming stock against different PO's for different vendors & sending vendor performance report to finance team for billing.

Supply chain (Dispatch of c’ments) activities totally in computerized Environment on ERP. Ensuring smooth processing and delivery of orders. Timely MIS relating to Logistics. Misc. Reports meant for CCI, Hewlett-Packard and DHL. Like Daily Shipment Report, Master Dispatch Register, Actual Delivery Date, Pending POD Report, Pick up Report, Vehicle Report, on Daily Weekly and Monthly basis. Coordination & communication with Channel Partners, Dealers regarding dispatches. To maintain Delivery status from DCCS Branches. Entered the all data in system and maintaining the Turnaround Time (TAT) of all deliveries. Coordinate with Operation team regarding inward, outward & Return to Origin (RTO) c’ments.  To ensure completeness of dispatch documents and comply with all legal requirements. Fulfill all type of requirements like transportation; check out quality of pick-up c’ments.