Manage and oversee delivery for large, complex production support engagement mentoring the team, complying with SLA, and driving transformation initiatives. Infuse thought leadership in creating compelling offers and services including differentiating IP such as automation frameworks, accelerators, and reference architectures. My role includes:• Leadership in Delivery: Managing and overseeing the delivery of large, complex production support engagements, ensuring that all projects meet the agreed Service Level Agreements (SLAs) and exceed client expectations. I mentor and guide the team, fostering a culture of excellence and continuous improvement.• Transformation Initiatives: Spearheading transformation initiatives aimed at improving efficiency, reducing costs, and enhancing service quality. I leverage industry best practices and innovative solutions to drive these initiatives, ensuring they align with Genpact's strategic goals and our clients' goals.• Thought Leadership & Innovation: Infusing thought leadership into the APS Practice by creating compelling offers and services. This includes developing and implementing differentiating Intellectual Property (IP) such as automation frameworks, accelerators, and reference architectures that set Genpact apart in the market.• Pre-Sales & Solutioning: Playing a key role in the pre-sales process, where I collaborate with the sales team to design and present customized APS solutions that meet the specific needs of potential clients. My expertise in APS solutions helps to secure new business and expand Genpact's footprint in the market.• Client Engagement: Building and maintaining strong relationships with key clients, acting as a trusted advisor, and ensuring their needs are met through our APS solutions. I regularly engage with clients to understand their evolving needs and adapt our offerings accordingly.

Serving as technology board advisor for STAPGEN, a startup company based in Boston, MA dedicated to preventing Type 2 Diabetes by measuring Intestinal Alkaline Phosphatase (IAP) level in the stool, and intercepting the process of pathogenesis. We have an exclusive license to produce distribute, and sell the STAP-test globally.

As an Investor and Board Advisor, My goal is to help NFTPeddle succeed in their NFTs, Metaverse, and Blockchain technologies research and development by,- Guiding User Experience/ Customer Experience driven Product Development. - Establish Consulting and Implementation Practice.- Design their Go-To-Market Strategy.- Create and Establish Strategic Partnerships.- Validate Deal Structures and Scale in NFT Market.

Enabling SRM Technologies towards their global expansion and strategic positioning of IT services.

Led TECHM Cloud and Infrastructure (Infra) Practice, with full accountability formanaging the REI (Recreational Equipment, Inc) engagement. My primary responsibilities included:• Leadership & Management: Directed a cross-functional team, overseeing the applicationdevelopment and implementation of cloud and infrastructure services. Ensured thesuccessful transition of Application and infrastructure support services for REI, meetingall project deadlines and quality benchmarks.• Service Transition & Delivery: Managed the end-to-end transition of services, includingplanning, execution, and final delivery. Ensured seamless integration and transition ofservices, minimizing disruptions to ongoing operations.• Stakeholder Engagement: Acted as the primary point of contact for REI stakeholders,ensuring clear communication, alignment on project goals, and satisfaction with servicedelivery. Built strong relationships with key stakeholders to foster collaboration and trust.• Process Optimization: Identified opportunities for process improvements within theApplication Support, Cloud and Infra Practice, leading to enhanced efficiency and reducedoperational costs. Implemented best practices in service management to optimize thedelivery process.• Risk Management: Developed and executed risk management strategies to mitigatepotential challenges during the service transition. Conducted regular risk assessments andimplemented contingency plans to ensure project success.• Performance Monitoring: Established performance metrics and conducted regularreviews to ensure that all project milestones were achieved. Provided detailed reports tosenior management, highlighting project progress and areas for improvement.• Innovation & Continuous Improvement: Championed innovation within the practice,encouraging the team to explore new technologies and methodologies. Implementedcontinuous improvement processes to enhance service quality and customer satisfaction.

Hired to lead and build Digital Workplace (DWP) delivery and transformation for HCL's Hitech and Mfg Verticle Customers. Deliver services built to help enterprises adopt and scale their digital workplace powered by cognition, automation, mobility, active analytics, and emerging technologies. My team provides end-users seamless, connected, personalized, and collaborative experience irrespective of their location or device. Review and provide value propositions, technical solutions, Pre-sales support (RFI/RFP’s, Bid/solution defenses, mutual value discussion, and Due Diligence).

• Lead Technology Vendor Management Educational Services (TVMES) mission to produce targeted training and educational services designed to enhance an individual’s professional capability across the broad range of areas technology vendor managers are accountable. • Create unique Training and Consulting platforms for vendor management & governance, software asset management, cloud consumption management, third-party risk management, IoT Governance, and RPA Centers of Excellence.• Built a digital platform to train and certify VMO leaders.• Built Microservices-based framework for Cloud and SAM assessments.• Built seamless FLOD and SLOD for Third-Party RISK and external CMMI, PCI, SOC Type 1 & 2 Audits.

Digital Re-Architecture, Product Development & Sales: Collaborated with ISG leaders to create and enhance the Digital Governance Platform (GovernX). Worked closely with the CTO in aligning ISG’s architecture with business priorities. Partnered with Product Management, Sales Support, and Strategy & Digital Marketing, UI/UX, and SEO enablement. Enabled Automation by leveraging Automation Anywhere, Blue Prism, and Kira.

Hired to lead Global Technology Operations for western union to manage resources supporting Infrastructure, Cloud, Applications Development & Support, Quality Engineering & Enterprise security. • Governance of Salesforce development, Settlement Transformation, Speedpay, WU Digital, Business Solutions and Cloud First Journey. • Created, Cloud Support Strategy and Framework including datacenter consolidation, re-architecture, and migration. Developed and Implemented Hybrid Cloud and Serverless computing adoption and operating model. • M&A & Vendor Governance: Negotiated and Managed 5 Tier 1 IT suppliers and 129 vendors, $180M in IT Spend Third-party labor, and $300M in S/W and H/W Assets. • Incubating Engineering centre: Performed Site assessment and built cohesive and effective team of 900 resources to deliver engineering functions within a spend of $100M.

7 Years of managing customer’s Global IT Delivery, Development & Infrastructure Operations: DANA Corp, Sc Johnson, US foods, AMFAM, Goldman Sachs, Ford, Consumers Energy, Dow Corning, and Micron.• Managed global delivery portfolio of 1800 Technical resources spread across India, Malaysia, Singapore China, Brazil, Poland, and US geographies. My global delivery teams supported Application Development and Testing, Wintel, EUC, Digital workplace services, Cloud, Storage, Exchange/Domino/Office 365, SAP Basis, Database, Global Service Desk, Voice and Data Network, security monitoring, Tools, Middleware, Mainframe, Cloud Hosting and deployment, engineering & personal productivity devices.• Review and provide value propositions, technical solutions, Pre-sales support (RFI/RFP’s, Bid/solution defenses, mutual value discussion, and Due Diligence) Responsible for all contract adherence of Service level agreements & KPIs and drive relationships beyond the contract. Partner & vendor management for products and services.• Lead engagements with over 1800 employees across the USA, LATAM, Europe & APAC.• Drive automation adoption with a minimum of 20% optimization every year on year.• Responsible for P&L for projects in delivery centers across all geographies.• Responsible for training and compliance across the organization.

• This is a Technical Operations role providing level 2 support for Verizon’s employees and contractors for 8000 applications on Mainframe, Domino, and Citrix Platforms. • Scope of support includes ERT, CRB and Knowledge management ownership and process / technical training for new hires.

• Played a key role to stand up the BPO/Call Center operations for British Telecom (BT) project from incubation to live operations. I have lead SIX Sigma initiatives and improved FCR by 30% across the floor. SME in supporting and configuring any OS, Routers, and X-BOX. • Trained and stood up 600 productive team members to the production floor supporting BT consumers.

• To provide technical support for HP end-users on application, OS, Wirelesses and Printer issues. • Lead the S@POS (Sales @ point of service) team piloted by HP. Increased average revenue to $9 per call. Solution by HP is a paid support with no scope boundary. Supported MAC, Servers, Printers, legacy OS and applications, Desktops & Laptops.

• Setting up proxy servers and establishing browsing centers. Assembling, Installation & Networking of desktops for corporate/small business clients. Provide AMC support. (H/w, OS, and Application support). • Train / Guide and certify Engineering students on Oracle, DB2, SQL, Sybase, VB, C, C++ & Java, Networking, Novel, Unix, Windows), Desktop Assembling.