V Suresh Kumar Email and Phone Number

As S&T Manager (Operate Readiness Manager) I work closely with Support, Delivery, Projects, and functions to ensure that Supportability deliverables are in place prior to handover; including SLAs (and associated contracts and agreements), end to end Support Model (including staff, processes & tools), Compliance assurances and others. In addition, I act as Service Assurance manager to the project on offerings, architecture, licensing considerations throughout the project lifecycle, which often… Show more As S&T Manager (Operate Readiness Manager) I work closely with Support, Delivery, Projects, and functions to ensure that Supportability deliverables are in place prior to handover; including SLAs (and associated contracts and agreements), end to end Support Model (including staff, processes & tools), Compliance assurances and others. In addition, I act as Service Assurance manager to the project on offerings, architecture, licensing considerations throughout the project lifecycle, which often requires knowledge of technical and enterprise Processes.Dimensions provided1. Provide integrated planning of transition requirements for solutions from project to operational support.2. Engaged for smooth transition from Initiation phase onwards to Operate team for the best chance of success of the project. 3. Support/ partner with Project Manager, IRM, Operate Manager, Solution Architect, Business Analyst, Developers to define deliverables within Operation Cost Estimate, in a risk based approach4. Act as trusted advisor to the project and on-behalf of support to plan for and deliver seamless transition of the project end-to-end solution into the support environment.5. Provide guidance and advice on transition to support of new services including interfacing tools, processes, knowledge, training, service development, contracts, licenses, and relevant communications.6. Assure the solution handed across is compliant with relevant security standards, Business Continuity Plans & Disaster Recovery Plans are delivered, License Management is agreed, asset inventories are up-to-date and signoffs & involvement of key support staff are sought & delivered7. Assure that prior to products and services being moved into production, the configuration details of associated support processes and tools are updated to reflect the implementation. Show less

 Adept in Project Initiation, Planning, Requirements definitions, Project Execution, Performance Monitoring, until Project Close out Adhering to Project Charter, Change requests, Project documentation, Project management through diligence, governance, stakeholder management Effective Project management adhering to scope, budget & timeline Risk management through proactive measures/ mitigation strategies Leading, mentoring & monitoring the performance of the team to ensure… Show more  Adept in Project Initiation, Planning, Requirements definitions, Project Execution, Performance Monitoring, until Project Close out Adhering to Project Charter, Change requests, Project documentation, Project management through diligence, governance, stakeholder management Effective Project management adhering to scope, budget & timeline Risk management through proactive measures/ mitigation strategies Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets, accepting and managing problems Creating & sustaining a dynamic environment that fosters development opportunities through knowledge sharing Proficient verbal and written communication skills in lateral and vertical lanes of hierarchy Excellent team building & Service delivery management insight, planning/coordination skills with proven abilities in planning and managing resources.  Collaboration: Uniting the team as well as well as the stakeholders, resolvers for getting the job done in an agile way.  Assuming leadership and the operational responsibility for the resources allocated to the clients or services under my team’s responsibility, in absence of or to support the lead of team.  Motivating others by creating a climate in which teammates want to do their best and get recognized for their valued contributions. Project management for deployment of IPs, automation, migration from On-prem to Google Cloud Platform Show less

Service Catalog Process and Service Request Process management : As SIAM Process manager for Catalogue, Service Requests : Contributions for procedure document development, gap analysis, continuous improvements, backlog reduction and Trend analysis for better, positive business outcomes. Process management in Process forums, working groups for collaborating with Service providers and mitigating issues. As Queue specialist did deep dive analysis for tickets for more bounces and dealt with… Show more Service Catalog Process and Service Request Process management : As SIAM Process manager for Catalogue, Service Requests : Contributions for procedure document development, gap analysis, continuous improvements, backlog reduction and Trend analysis for better, positive business outcomes. Process management in Process forums, working groups for collaborating with Service providers and mitigating issues. As Queue specialist did deep dive analysis for tickets for more bounces and dealt with offenders to mitigate issues. Coordinator for Create\modify\retire Service Catalog items, between client and the development team. Training documents were prepared and then KT was completed for Service Provider (Vendors). Dashboards for several reports in SNoW configured. Documentation completeness as per Catalog works undertaken. Request side, end to end management with my involvement and coordination with assignment groups/ resolvers and end users and vendors for a wholesome solution workout. •SIAM Continuous service improvement : Functional consulting for process development after identifying gaps , by facilitating support to deal issues through feedbacks, reports, metrics to leadership ; coordinating with teams to provide right inputs for process improvement. SIAM Process document preparation for BAU, Presentations for governance calls and SIAM- Client interlock meetings, Data analysis for RITMS, SCTasks, Trend analysis of contributors to backlogs, bottlenecks identified and strategized backlog mitigation plan. Tool (SNoW) improvement consultation – Strong recommendations for Catalog Improvements, Front end Testing of Catalog as per Catalog Template. •Focused Governance: Taking lead for organizing the team and presenting the daily and weekly meetings with Delivery Operation Managers, Delivery Project Executives, Tower Leads, Global Leads and inducing governance in all towers of Client Innovation Centre (CIC) of Global Technical Services(GTS). Show less

As a Business Program Manager role within the organization I am responsible for program management throughout the program life cycle. This role shall lead the overall program framework planning, establishing controls, monitoring of progress, coordinating program key tasks, owning stakeholder communication, and business deliverables attainment. Business programs in my organization are missioned to coordinate, direct and implement projects and/or transformation activities to achieve outcomes and… Show more As a Business Program Manager role within the organization I am responsible for program management throughout the program life cycle. This role shall lead the overall program framework planning, establishing controls, monitoring of progress, coordinating program key tasks, owning stakeholder communication, and business deliverables attainment. Business programs in my organization are missioned to coordinate, direct and implement projects and/or transformation activities to achieve outcomes and benefits of strategic importance to the business and program sponsor. This new role leverages proven program management methodology, strong collaboration, communication, and problem-solving skills of mine. This role will also provide program strategic guidance, program support, and oversees all program deliverables. And in this new role as a Business Program Manager I shall primarily collaborate across the organization and other stakeholders as required to meet program objectives. I shall also advise Management and Executives of strategic and tactical decisions, along with overall business program results.To manage multiple service providers and to integrate them seamlessly.As a SIAM Service Manager I am accountable for the end to end delivery of services and business value that the customer will receive. Accountable for providing integrated management across one or more Service Management processes. To facilitate continual service improvement of the ISM processes. To work with ISM process managers to ensure that Governance , Integration, Assurance and Coordination is well managed. Show less

SIAM Service Catalog & Request Fulfilment Process ManagerService Catalog Process• Managing the day-to-day activities of the process• Ensuring operating procedures are documented to support the activities• Assigning tasks to Catalogue Editors for execution• Coordinating interfaces between service catalogue management and other processes• Ensuring that all operational services (and those being prepared) are recorded within the ser-vice catalogue• Ensuring that… Show more SIAM Service Catalog & Request Fulfilment Process ManagerService Catalog Process• Managing the day-to-day activities of the process• Ensuring operating procedures are documented to support the activities• Assigning tasks to Catalogue Editors for execution• Coordinating interfaces between service catalogue management and other processes• Ensuring that all operational services (and those being prepared) are recorded within the ser-vice catalogue• Ensuring that appropriate views of the service catalogue are maintained and made available to those for whom they are targeted• Participate in SIAM Operational Governance, which are set up by are set up and led by the SIAM function.Request Fulfilment Process• From SIAM perspective keep SLA green for all service providers, by effective governance even though SIAM has no SLA.• Working with the Process Owner to plan and coordinate process activities• Ensuring all activities are carried out as required throughout the service lifecycle• Appointing people to the required roles• Managing resources assigned to the process• Monitoring and reporting on process performance• Identifying improvement opportunities for continual service improvement purposes• Making improvement to the process implementation Show less

• EXIN Certified SIAM Professional- Nov 2020More than expectation Client / Business results: Dealt with worst case scenario of backlogs, reporting, Gap analysis, Backlog analysis, SLA/24 compliances, IT Compliances, Data Analysis, Dashboard reporting. Process improvement (Continuous Service Improvement), CSAT, with best practices from ITIL.• End to end management for Service Catalogue processes, workflow processes on the tool. Differentiating standard and nonstandard service requests… Show more • EXIN Certified SIAM Professional- Nov 2020More than expectation Client / Business results: Dealt with worst case scenario of backlogs, reporting, Gap analysis, Backlog analysis, SLA/24 compliances, IT Compliances, Data Analysis, Dashboard reporting. Process improvement (Continuous Service Improvement), CSAT, with best practices from ITIL.• End to end management for Service Catalogue processes, workflow processes on the tool. Differentiating standard and nonstandard service requests and complying with the interim process • Focused Governance: Taking lead for organizing the team and presenting the daily and weekly meetings with Delivery Operation Managers, Delivery Project Executives, Tower Leads, Global Leads and inducing governance in all towers.• Project Explorer for Service Delivery Management of End to End Process : Integrating AGILE with SIAM Process management, End to end process management of P3,P4 Incidents, Backlog reduction , Governance , Gap analysis. Guiding team towards continuous improvement and supporting peers all through from the introductory stages of this new team. Show less

2. Enhanced Service Delivery Management :SLA / MTTR enhancement of User related Network Services P2 INCsa. Take accountability to ensure adherence with Compliance policies and procedures within the Service Delivery Integration scope.b. Support to enable the quality of IT Network Services of the end to end business process, proactively align between SDMs, DPEs , Network Architects and business stakeholders like AT & T, IP Soft enhancing Service Delivery of all End Usersc. Identify… Show more 2. Enhanced Service Delivery Management :SLA / MTTR enhancement of User related Network Services P2 INCsa. Take accountability to ensure adherence with Compliance policies and procedures within the Service Delivery Integration scope.b. Support to enable the quality of IT Network Services of the end to end business process, proactively align between SDMs, DPEs , Network Architects and business stakeholders like AT & T, IP Soft enhancing Service Delivery of all End Usersc. Identify and manage interfaces with AT & T, IP Soft, along the business process of IBM to create a seamless process flow for Service Availability Management of Network devices and peripherals concerning, LAN, WAN, VPN, VOIP, Firewall.d. Support Service Delivery Managers, Local IT (Hands & Eyes) , Non-IBM 3rd Party resolvers when consulting with the business. Support and achieve SLA timelines, MTTR. Supervise, coordinate and maintain daily, the levels of service agreed with and expected by the client (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided.e. Managing, escalating, status quo, and assisting, synchronising repair efforts on Service assurance issuesf. Proven initiative, able to self-manage and use good judgment on when to ask for assistance or guidance from senior managersg. Reporting and Analysis from Performance Analytics -Dashboard of Service Now Tool. PPT skills and Excel Pivot skills to draw trends, graphs and data comparisons for effective business analysis and target improvements with backlog reduction. Show less

1. End to end service delivery management for Service Catalogue : a. Reduction of backlogs of RITMs, through means of gap analysis , trend analysis.b. End to end Service request fulfillment process handling, identifying any issues , getting the process right.c. Governance calls : Contributions in terms of reviews, comments to weekly service level management decks shared with the client.d. SLA / MTTR Improvement for Service Catalogue offerings

• Premier Trained by OEM, CAE Inc., at Montreal Canada on Airbus 320 & Boeing-737-800 Full Flight Simulators in 2008. Core member of Engineering team experienced at CAE Flight Training for startup Flight Training Centre of CAE at Devanahalli, Bangalore. From scratch experience, for set up of managing and integrating multi-functional teams like Engineering, Quality, IT, Logistics, customer care, Facilities and as Training manager for all interns for a startup company CAE which was established at… Show more • Premier Trained by OEM, CAE Inc., at Montreal Canada on Airbus 320 & Boeing-737-800 Full Flight Simulators in 2008. Core member of Engineering team experienced at CAE Flight Training for startup Flight Training Centre of CAE at Devanahalli, Bangalore. From scratch experience, for set up of managing and integrating multi-functional teams like Engineering, Quality, IT, Logistics, customer care, Facilities and as Training manager for all interns for a startup company CAE which was established at Devanahalli from scratch and contributed as core member of the 8-member team, in the year 2008.5 years experience in Simulator Engineering, maintenance, Flight Training Operations, Technical training, Logistics coordination and evaluation activities / Operations of DGCA, India regulatory complied full flight simulators of AIRBUS & BOEING at CAE FLIGHT TRAINING CENTER, Bangalore from 2008 to 2013.• Lead for Engineering for weekly meeting with CAE Dubai, partner for CAE Bangalore for meeting all demands of customer airlines, for Engineering, Logistics, Training requirements. Initial and recurrent evaluation / QTG experience complying with the regulatory (JAA, FAA, DGCA (India) and organizational requirements. Active contributor for internal audits by Quality Department in CAE Flight Training and DGCA Audits. Served as DGCA approved Technical in charge for Airbus -320, Boeing -737-800 Full Flight Simulators, Airbus-320 Multi-Functional Training Device /Fixed Base Simulator at CAE Flight Training (India) Pvt. Ltd., Bangalore, India for renowned Indian Customer Airlines: Indigo, Go Air, Spice Jet, Air India Express, Jet Lite. Show less

With competitive IT Skills, involved voluntarily for IT Set up and checks for installation of Servers during start up of this company in 2008. Repair and updates done for WIN XP OS Client PCs whenever required , Printers configuration.Servers identified for Domain controller, file server, back up server, TCIS, STARS, CBT. Rack mounting, OS loading , DRAC(DELL REMOTE ACCESS Cards) installation and configurations done for DRAC done, application software/ drivers loading done. Added computers to… Show more With competitive IT Skills, involved voluntarily for IT Set up and checks for installation of Servers during start up of this company in 2008. Repair and updates done for WIN XP OS Client PCs whenever required , Printers configuration.Servers identified for Domain controller, file server, back up server, TCIS, STARS, CBT. Rack mounting, OS loading , DRAC(DELL REMOTE ACCESS Cards) installation and configurations done for DRAC done, application software/ drivers loading done. Added computers to the domain and also carried out image media deployment from DVD/USB. Jinitiator installed and ERP test carried out successfully.Hardware Devices and Printers, Setting up User Accounts, Passwords, Security, Access Permissions on induction,exit of employees. Event Logs, Services, updating Service Packs. WIN 2000, 2003: Managed Users, Computers, and Groups, Managed and maintained Server Environment,Backup, Restore, administering shared folders , updating Service Packs, Event Logs Viewing, Services. Installed various Windows servers and establishing network services. Maintaining the server administration in WINDOWS Environment. Handling the configuration of network client workstations. Monitoring and use of network management tools, server management tools & advanced troubleshooting skills in OS related issues of WIN-XP, WIN 7. Imparting training to Engineering Team in the post-implementation phase. Installing & configuring operating systems, applications, servers & workstations.Installed software and configured new hardware/software like:- Standard Software i.e., MS Office, Acrobat, Internet Explorer, & WinZip and Winrar, etc.- Installed OS i.e., Windows 95, 98, 2000 Professional, XP Professional, WIN 7, WIN 2000 & 2003server and OS related problems.- Protected the systems and data from viruses by Installing Support Antivirus Software i.e. MacAfee,Trend Micro & Symantec.- Installed and managed Printers, Scanners. Immediate tech support in Windows, for all employees. Show less

TOPPER IN TRAINING ON EXPLOITATION OF MiG-21 BISON FIXED BASE SIMULATOR/ RIG held by GOSNIIAS, Moscow Russian Specialists at Software Development Institute, Indian Air Force, Bangalore:Technical supervisor and avionics specialist in MiG-21 BISON Integration Rig. •Worked with Domain expertise in Mig-21 BISON Integration RIG systems as mentioned below (Radar & Avionics systems) :o KOPYO (FIRE CONTROL RADAR): Mission computers & all major LRUs of this radar. NAV, Attack Modes. Head up… Show more TOPPER IN TRAINING ON EXPLOITATION OF MiG-21 BISON FIXED BASE SIMULATOR/ RIG held by GOSNIIAS, Moscow Russian Specialists at Software Development Institute, Indian Air Force, Bangalore:Technical supervisor and avionics specialist in MiG-21 BISON Integration Rig. •Worked with Domain expertise in Mig-21 BISON Integration RIG systems as mentioned below (Radar & Avionics systems) :o KOPYO (FIRE CONTROL RADAR): Mission computers & all major LRUs of this radar. NAV, Attack Modes. Head up display (HUD) & Head down Display (HDD) or Multi Functional Display (MFD).o RADAR SIGNAL SIMULATOR (RSS) : Simulating targets & jammingo Self protection jammer (SPJ) o Radar warning receiver (RWR/TARANG)o Identification Friend or Foe (IFF)o Helmet Mounted Target Designation System (HMTDS) o KAB-500 TV Guided Bombo TOTEM (INS GPS) Nav system, KARAT Flight data recorder, cockpit mock-up with indicators, control panels and real equipment Software V & V by operation of Navigation & Aiming Modes , Integration of 3 kg & 25 lb bombs integrated on Integration Rig successfully by loading software on to Mission computers MC-1 & MC-2 of KOPYO Radar. Trial of these modified MCs on MiG-21 D & D Aircraft (Design & Development) , at ASTE (Aircraft Systems Testing Establishment), Air Force proved successful. Pilots Training in Navigation & Aiming modes , conducted on this simulation rig, as this supported as Fixed Base simulator. Show less

Windows Work group administrator for 1 year as Microsoft Certified Professional, in Software Development Institute, Kempapura, Air Force, Bangalore @ MIG 21 BISON Lab for Peer-Peer Work environment. Printer sharing, Files and Folders sharing and permissions, User account creation, resetting of passwords, installed MS- Office, Acrobat Reader, Anti Virus Software, Internet Explorer.

1990 - 2004 : Aircraft MiG 21 All Variants' INSTRUMENTATION : Technical tasks of Airworthiness Checks, Repair & Servicing , Aircraft on Ground (AOG) Build ups, Technical Documentation, Out of phase servicing , Maintenance Philosophy, achieved the role of Technical Supervisor in 2000 (Senior Non commissioned Officer).