Who is Suresha Kumar? Overview
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Quick answer
Suresha Kumar is listed as Executive 2 at Navi, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Suresha Kumar.
Suresha Kumar previously worked as Process Associate at Tata Consultancy Services and Process Associate at Tata Consultancy Services. Suresha Kumar holds Bachelor Of Commerce - Bcom from D401 Brb College Raichur.
Company email context
Email format at Navi
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Navi
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Profile bio
About Suresha Kumar
Skilled customer support professional over 4.8 year's of experience in Non Voice & Semi Voice Process at Tata Consultancy Services. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator to respond customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.Skills :-- Communication Skill- Problem solving or Complaint resolution- Teamwork- Report preparationTools Known :- - Salesforce, Finn one, MDM, CES, D & B.- Microsoft Office : Excel, Word, PowerPoint and Outlook.Awards & Achievements :-- BPS Star Performer Award Mar-2020- BPS Star Performer Award Sep- 2019- Service & Commitment Award Oct-2021- Received Appreciation from HR and Clients
Current workplace
Suresha Kumar's current company
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4 roles
Suresha Kumar work experience
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Executive 2
Current- Handling 80+ emails everyday- Communicating with clients or customers via email and call. - Managing high and medium segment customers and escalations- Working closely with internal teams to meet customer needs- Following communication procedures, guidelines and policies- Handling customer queries or complaints, provide appropriate solution and alternatives within the time limits ; follow up to ensure resolution- Raising incidents
Jan 2022 - Present
Process Associate
- Assigning service now tickets to India and Uruguay teams- Working on service now tickets and projects- Communicating with clients or user via email and chat- Working closely with internal teams to meet customer needs- Remediation of Accounts and Contacts of fortune 500 companies- Working on data loader and bulk requests- Coordinating with different territories- Conducting learning log session every week- Merging Accounts and Contacts in salesforce
Jun 2020 - Jan 2022
Process Associate
- Handling 50+ emails everyday- Communicating with clients or customers via email, call and chat- Managing high and medium segment customers and escalations- Working closely with internal teams to meet customer needs- Following communication procedures, guidelines and policies- Handling customer queries or complaints, provide appropriate solution and alternatives within the time limits ; follow up to ensure resolution- Providing Product knowledge, EMI knowledge, Loans knowledge, Banking deduction knowledge, Transaction knowledge, Offers knowledge and Redemption procedure- Maintaining refund tracker
Oct 2018 - Jun 2020
1 education record
Suresha Kumar education
FAQ
Frequently asked questions about Suresha Kumar
Quick answers generated from the profile data available on this page.
What company does Suresha Kumar work for?
Suresha Kumar works for Navi.
What is Suresha Kumar's role at Navi?
Suresha Kumar is listed as Executive 2 at Navi.
Where is Suresha Kumar based?
Suresha Kumar is based in Bengaluru, Karnataka, India while working with Navi.
What companies has Suresha Kumar worked for?
Suresha Kumar has worked for Navi and Tata Consultancy Services.
How can I contact Suresha Kumar?
You can use AeroLeads to view verified contact signals for Suresha Kumar at Navi, including work email, phone, and LinkedIn data when available.
What schools did Suresha Kumar attend?
Suresha Kumar holds Bachelor Of Commerce - Bcom from D401 Brb College Raichur.
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