Technical Specialist
Polygon Eurasia Sdn Bhd
Kuala Lumpur, Malaysia
Key responsibilitiesInformationProvide level 2 & 3 ICT support to internal and external business customers including hardware and software support, either remotely or at local level, for all Desktops, Laptops & PC’s and printers, network devices & other mobile devicesApply appropriate fixes and provide efficient escalation of problems/issues regarding all support incidents.Provide LAN support at current location along with remote site locationsKnowledgeable in all forms of Environmental Hardware – Including but not limited to Intel desktop and laptop PC’s, printers, mobile devices (e.g. Blackberries, iOS devices, tablets, scanners, cameras, factory specific devices, internal/external mobile devices), projectors/TV’s, touchscreens etc.Knowledgeable in all forms of Communication Devices - Including but not limited to LAN support, cabling structures, telephony support (Cisco VOIP and/or where relevant), remote access mobility hardware solutions (e.g. blackberry, 3G cards etc.), switches, patching, wireless access points and basic networking skills where relevantKnowledgeable in all Operating Systems currently being used in the work environment - Including but not limited to Windows 2000/XP/7/8, Windows Server 2003/2008/2012, iOS and potentially Android, OS image creation/maintenance/ management/deploymentKnowledgeable on all Environmental Software - Including but not limited to Email (Outlook, Office 365), Citrix, Office Suites (including Project/Visio/Lync/Sharepoint), ePO/MacAfee, Active Directory, SAP/MAPICs, RDP/Dameware, ServiceNOW or other Incident tracking solutions, SQL, MSI Packaging, VMware/VDI environments, Symantec Ghost, Cisco (VOIP, AnyConnect VPN, WebEX)