Sureshkumar A B Email & Phone Number

Chennai, Tamil Nadu, India

▪ Conducted Knowledge Transfer sessions to other scrum teams.▪ Supported multiple scrum teams in testing activities for accomplishing their deliverables.▪ Scheduling the BDD review with internal team members and understanding the Feature Implementation what is in scope and out of scope.▪ Prepared Test Strategy based on BDD review comment and understanding of Feature.▪ Experience in preparing Test Cases, Test Scenarios, Enhancing and Executing Scripts. ▪ Good Experience in Smoke Testing, Sanity Testing, Regression Testing.▪ Developed test script using cucumber - Rest Assured Framework▪ Developed test script for sending request and validating the responses▪ Validated the bearer Token for sending request through the gateway API.▪ Validated Json responses using Json path and Json parser▪ Generated cucumber html reports▪ Involved in Unit Testing, Smoke Testing, Re-Testing, Regression Testing.▪ Following up with onsite team on their working hours and resolved the tickets which have their dependencies.▪ Taken ownership and created the documentation for the process development which will be useful for future fellow team members.

Chennai, Tamil Nadu, India

• Understanding and Analyzing Test Requirements based on the feature• Deriving Test Scenarios, Documenting Test Cases and Collecting Test Data for Functional Testing.• Creating Test Batches, Executing Test Cases and Reporting Defect Testing.• Tracking Defects in JiRA, Selecting Test Cases for Regression Testing & Smoke testing.• Updating Test Cases, Test Data and Verifying Test Environment following principles of testing• Also, will be executing regression scripts using TestNG framework.• We use browser stack to execute and get the results as it was an internal maintenance project.• Before setting up automation we execute sanity testing in our sand box to ensure profile details are correct.• Based on each release from the sprint we will be executing the batch job.• We used JiRA tool for defect tracking.

Chennai, Tamil Nadu, India

 Ensuring to adhere all updated policies and maintaining my individual performance below the par excellence.  Tracking and maintaining the service level of incoming volume of team for all the intervals.  Providing daily and weekly reports to respected managers on performance metrics.  To participate in calibration sessions with Quality and FMEA team, to understand the team caliber on process and updates policies.  I’ve successfully trained new joiners in gaining experience of routine business procedures.  Managed critical situations maintained courteous and professional attitude even under pressure.  Successfully redressed customer problems and received customer appreciation.  Consistently met performance benchmarks in all Key Result Area.  Enhanced customer retention by providing efficient customer satisfaction.

Chennai, Tamil Nadu, India

Provide solution to customer's queries related to the account, package, suspicious email received, returns and refunds, returns and replacements, delivery service through E-mail and live chat.