Sureshkumar V Email & Phone Number

Chennai, Tamil Nadu, India

• Merchants and internal users account creation, updation, deletion, reactivation and role addition. • End to end merchant onboarding with TMO and AMO. • Resolving Merchant ticket within SLA. • Tracking and managing all logged tickets. • Deliver voice, email, and chat-based technical support. • Additional responsible on ticket queue handling. • Increase in Credit limit value as per request with Compliance team approval. • Reprocessing iBatch Error files for 249 Error code using BMC Remedy and Service now. • Informing merchant on transactions rejections due to error: terminal refused, Amount larger, Invalid card etc. • Updating transaction status change in WEP and MP. • Reprocessing Failed transaction in WEP and MP. • Business case closure for non-migrating merchants. • EPA file activation and updating missing files. • SFTP account creation, changing account information and password reset. • Provided support for retention merchants.  Providing support on bookback and refund transaction related queries for merchants.• The job involves handling Representment, Pre-Arbitration, and Pre-Compliance in VISA and Process Second chargeback and representment analysis in Master.• Used to work with fraud team to know more about the process involved to solve the customer query.• Analyze the case from the scratch to proceed further with Pre-Arbitration in Visa and Second chargeback in Master.• Preparation of Pre-Arbitration letter with appropriate sections based on the Acquirers document.• Maintaining consolidated tracker to update cardholder data along with the case details in detail.• Maintaining all incoming/outgoing debits & credits in a proper way.• Tracking all the cases on daily basis and sharing the data with client.• Preparing and sending monthly Consolidated MIS & Weekly MIS to clients.• Worked on all kind of complex queries.• Team handling

Chennai

• Responsible for handling international chargeback business for Bank of Ireland.• Prioritizing work and deliverables according to specified timeframes.• Analysis of different queries and clarifications raised by the client.• Handling customer queries and providing first level resolution for dispute queries and issues• Preparing daily balance sheet reconciliation reports and analyse the exceptions.• Experienced in all transaction settlement & Reconciliation process• Ensure client and bank cut-off time SLAs are met and all processes are completed within the agreed time frame.

Chennai, Tamil Nadu, India

• Proficient at handling the chargeback process for Debit and Credit Cards• The job involves handling of customer disputes on their Credit /Debit Cards. • Aware of all the documentation procedures and all the reason codes to support a chargeback and the voucher request procedures.• Aware of the procedures that involve in taking a transaction as fraud or genuine and refunding the amount to the customer’s account.• Handling GL (general ledger) and maintaining all incoming/outgoing debits & credits in a proper way.• Preparing financial entries on daily basis to book all the incoming/outgoing debits & credits in GL.

Chennai

• Handling all customer correspondence (Letters, Dispute forms and fraud declarations) related to disputes with UK debit card transactions. • Systematizing the workflow for the team & preparing periodic MIS on performance & volumes trends.• Maintain severe adherence to local and international chargeback official procedure.• Maintaining and controlling the accounts for all debits & credits.