Sureshkumar V Email & Phone Number

Chennai, Tamil Nadu, India

• Merchants and internal users account creation, updation, deletion, reactivation and role addition.
• End to end merchant onboarding with TMO and AMO.
• Resolving Merchant ticket within SLA.
• Tracking and managing all logged tickets.
• Deliver voice, email, and chat-based technical support.
• Additional responsible on ticket queue handling.

Chennai

• Responsible for handling international chargeback business for Bank of Ireland.
• Prioritizing work and deliverables according to specified timeframes.
• Analysis of different queries and clarifications raised by the client.
• Handling customer queries and providing first level resolution for dispute queries and issues
• Preparing daily balance sheet reconciliation reports and analyse the exceptions.
• Experienced in all transaction settlement & Reconciliation process

Chennai, Tamil Nadu, India

• Proficient at handling the chargeback process for Debit and Credit Cards
• The job involves handling of customer disputes on their Credit /Debit Cards.
• Aware of all the documentation procedures and all the reason codes to support a chargeback and the voucher request procedures.
• Aware of the procedures that involve in taking a transaction as fraud or genuine and refunding the amount to the customer’s account.
• Handling GL (general ledger) and maintaining all incoming/outgoing debits & credits in a proper way.
• Preparing financial entries on daily basis to book all the incoming/outgoing debits & credits in GL.

Chennai

• Handling all customer correspondence (Letters, Dispute forms and fraud declarations) related to disputes with UK debit card transactions.
• Systematizing the workflow for the team & preparing periodic MIS on performance & volumes trends.
• Maintain severe adherence to local and international chargeback official procedure.
• Maintaining and controlling the accounts for all debits & credits.