Suresh Kumar D Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Responsibilities:• Led the data engineering & analytics initiatives for VMware NSX, Aria & Skyline Product Groups• Built & managed fully automated product data hub platform compliant with the data governance policies• Collaborated with business domains to strategize & plan data engineering & analytics roadmap; aligning KPIs with business OKRs• Enabled cross-functional collaboration, fostering trusted partnerships with Product Dev, Go-To-Market, Sales & Customer Success teams• Standardized an intake & delivery framework based on agile methodology, improving operational efficiency & enabling continuous delivery• Built Conceptual Data Models to establish clarity & alignment on business rules, ownership & accountability of data pipeline across different business & IT functionsKey Results:• Contributed to 13% reduction in escaped defects across VMware Aria product line• Improved time to activate customers in the first 90 days by 20%• Enhanced renewal visibility driving improvement in accounts consuming by 35%• Time to Value (TTV) and product telemetry dashboards clearly show the most/least valuable features, functions & capabilities bringing focus to product improvement efforts• NSX deployment dashboards provide insights on usage, driving product adoption initiatives• OKR / Consumption dashboards highlighted growing gap between purchases & activations, driving multiple initiatives• Sales pipeline analysis helped improve in-Quarter pipeline conversion by 10% for VMC-AAnalytics-centric Initiatives:• Built & managed a centralized product data hub enabling Self-serve Analytics, fostering data literacy and trust• Fostered an Analytics & AI/ML Community with a vision to improve Enterprise Analytics Maturity and drive cross-functional engagement, collaboration & information exchange• Led cross-functional teams to execute on SaaS transformation initiatives, improving customer retention & reducing churn rate.

Bangalore

• Developed & deployed fully automated predictive lead scoring engine improving conversion between 20%-50% over business targets• Customer Sales Plays & Renewals ML models delivered incremental revenue each quarter across VMware product lines

Bangalore

Bengaluru Area, India

• Leading Business Intelligence & Reporting team of 6 resources with expertise in different technology - - 3 Resources - OBIEE (Answers, Dashboards, Briefing Books, Delivers & Segmentation) - 2 Resources - Excel (Pivot Tables, Charts, Functions, Macros/VBA) - 1 Resource - Business Analyst supporting all new process/tools development• Single Point-of-Contact for all reporting requirements from Marketing Lead Management team• Campaign management on Siebel CRM for all Marketing activities to enable smooth lead routing• Lead qualification & routing – from physical events, web channels like software downloads, surveys etc• Successfully implemented the Trigger Email process for lead nurturing• Implemented OBIEE to evaluate the SLA compliance• Testing all enhancements/bug fixes in Siebel CRM & Analytics on behalf of Business

Bengaluru Area, India

• Lead qualification & opportunity creation from Whitepaper Downloads, Product Demo Requests etc.• Creating/updating the contact & account profile details in CRM System (Onyx) for sales reference• Data Quality Management in the CRM System (Onyx)• Opportunity assignment to regional business development consultant• Monthly/quarterly reporting and presentation to the higher management• Level-1 company profile creation for BDC/Sales Reps as the first hand information while calling Leads• Acting-Team Lead (3 resources) - work allocation, workload tracker, reporting