Suresh Mj, Pcc Email & Phone Number

A successful service operations professional who is passionate about customer experience, people and organizational development with decades of corporate experience. Delivered strategic future proof solutions, positively impacting customer success by listening attentively, empowering teams and challenging the status quo.Extensive experience in Infrastructure & Information Security Operations and Support, leading regional teams, delivering high operational performance achieving global customer satisfaction consistently. He has coached individuals and leaders, supporting them to move to their desired next levels professionally. His leadership success in the technology, financial, education, aviation, manufacturing, logistics, government and telecom sectors has been accomplished with his focus at people development and customer success.• Proven ability in managing customer expectations, establishing rapport and maintaining communication with stakeholders at multiple levels• Competent in timely critical decisions for customer/organizational technical and business concerns • Capacity to resolve problems and manage risks, leading large work-force to meet stakeholder expectations, even under pressure• Good people management, people development and interpersonal communication skills and ability to create a cohesive work environment empowering people to thrive• Hands-on project management experience for cross-cultural & cross-functional global projects in varying size, scope and complexities• Skilled in managing supplier/vendor from sourcing to RFP and negotiations to renewals through performance reviews at targeted KPIs► 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬:o Service automation, performance and Security testing projecto Insurance business process test automation o Customer Satisfaction Improvement & Kaizen Service Improvement o M&A Migration - post acquisition CRM migration o CRM Migration - Automation of resource planning and service ticket management o Backlog Management o ‘Closer to Customer’ – L1/L2 transformation for better solution support o Global SOP - Processes, SLAs and Procedures ► 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬:Team Leadership, Customer Advocacy, Problem Solving, Interpersonal Relationship, Succinct Communication, Project Management, Team Building, People Development, Process Improvement, Operational Strategies, Escalation/Incident Management, Customer Relationship Management, Partner Management, Coaching & Mentoring, Knowledge Management, Information Security Management, Cultural Affinity, Team Coaching, Training & Facilitation

Listed skills include Service Delivery, Vendor Management, Team Management, Management, and 48 others.

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  University Of Madras

  B.E.