Suresh Shahi Email & Phone Number

New York, United States

• Directed and supervised a team of 19 staff, ensuring efficient departmental functions and adherence to quality standards, while offering consistent support and assistance to team members.• Maintained compliance with company and state labor laws, fostering an optimal working environment for all staff.• Cultivated and led collaborative working relationships with various departments, including Human Resources and Workforce Management, to support center operations effectively.• Formulated and executed action plans involving support staff for company projects and issue resolution.• Provided comprehensive team supervision, encompassing scheduling, goal setting, professional development, delegation, organization, and performance improvement plans, with a strong focus on delivering exceptional customer service and quality.• Played a key role in the hiring and training processes, offering recommendations and approvals for salary actions, as well as administering disciplinary actions, including terminations.• Managed and monitored key performance indicators, ensuring continued performance and efficiency.

New York, United States

NepYork.com serves as a valuable platform for the Nepali community in the United States. As a non-profit and nonpartisan digital news source, it caters to the interests and needs of Nepali Americans. Provides a platform for sharing stories, news, and experiences that highlight the Nepali American experience. From social issues and immigration to success stories, NepYork.com fosters a sense of community and connection for Nepalis living in the USA.

New York, Usa

• Served as a Media Coordinator for multiple Nepali non-profit organizations across the USA, Nepal, and Australia, fostering effective communication and outreach.• Showcased versatile talents as a Host and Emcee for various Nepali-American programs, proficient in both English and Nepali, ranging from charity fundraising events to cultural presentations held in New York and other states in the USA.• Leveraged voice-over expertise as an artist for Audible.com, lending your voice to various projects.• Document Translation and Interpretation (English-Neplai-English).

New York, United States

Founded in 2012, Khasokhas has established itself as a leading platform for Nepali communities in the United States. Originally a print publication, Khasokhas has successfully adapted to the digital age, evolving into a major online resource. Khasokhas focuses on empowering the Nepali diaspora through journalism. It focuses on sharing stories and achievements of Nepali Americans, while also advocating for the community's needs and driving positive change. In addition, Khasokhas provides resources and updates regarding immigration, taxes, housing, health, and other matters of importance to the community.

New York

• Orchestrated and led a team of 34 staff, ensuring the efficient execution of departmental functions while upholding rigorous quality standards, and providing unwavering support and assistance to team members.• Oversaw compliance with both company and state labor laws, creating an enhanced working environment for all employees.• Spearheaded the acquisition of USCIS background clearance for all center employees, guaranteeing USCIS security and privacy compliance.• Cultivated and directed productive and collaborative working relationships with various company departments, including Human Resources, Workforce Management, Facilities, and others, to effectively support center operations.• Developed and executed action plans involving support staff for company projects and issue resolution.• Evaluated work efficiency and the effectiveness of existing methods and procedures by reviewing trends and customer complaints.• Ensured consistent team supervision, encompassing scheduling, goal setting, professional development, delegation, organization, and individual interpreter performance improvement plans, with a strong focus on delivering outstanding customer service and quality.• Played a crucial role in the hiring and training processes, offering recommendations and approvals for salary actions, as well as administering disciplinary actions, including terminations.• Managed key performance indicators and employee payroll metrics.• Maintained daily communication with healthcare professionals, finance, insurance, and government personnel, providing translation and interpretation services for complex and critical international or national business functions.• Took charge of leadership tasks for the entire center, which included tracking and reporting attendance, enforcing compliance with corporate policies, and coordinating benefit enrollment with appropriate corporate departments and center managers.

New York, United States

• Delivered consistent, meaning-for-meaning interpretation through Over-the-Phone and Video Remote Interpretation services.• Facilitated precise and effective communication between CyraCom clients and Limited English Proficiency (LEP) clients and customers, ensuring clear understanding.• Acquired certification to interpret calls across various industries, including Medical, Legal, Business, Finance, and 9-1-1, displaying expertise in diverse fields.• Maintained a track record of achieving top supervisor performance scores, reflecting your exceptional performance and leadership.• Consistently received top interpreter performance scores and commendations from CyraCom clients, underscoring your excellence in interpretation services.

New York, Usa

Sundhara, Kathmandu

• Produced, wrote, edited, and presented shows and news for a prominent 24-hour national news channel in Nepal, consistently delivering high-quality content to a wide audience.• Demonstrated strong leadership by overseeing and managing 75 business bureau reporters and their crews stationed across the 75 districts of Nepal, ensuring comprehensive news coverage.• Effectively supervised and scheduled 15+ news anchors at the head office, maintaining a smooth and efficient news presentation.• Played an integral role in the hiring and training of new employees, contributing to the growth and development of the team.• Conducted ongoing monitoring of work performance and carried out performance reviews, ensuring the team's optimal performance and professional growth.• Showcased exceptional editorial skills by identifying leads and pitching compelling story ideas to editors, enhancing the channel's content.• Collected and analyzed data, transforming the information into clean, concise, and fact-based articles that informed and engaged the audience.• Maintained meticulous records of notes, interviews, and audio files, upholding organized and thorough journalism practices.• Cultivated trust-based relationships with contacts and sources, establishing a robust network for future research and reporting.• Remained updated with the latest news developments and consistently met challenging deadlines in the fast-paced news industry.• Authored scripts for various shows, contributing to the channel's content production.• Ensured the team's adherence to legal regulations, with a special focus on the confidentiality and privacy of individuals interviewed or featured in news stories.

Kathmandu, Nepal

- Helping to raise fund for orphan children

New York, Usa

• Produced and presented news and shows catering to the Nepali-American community in the USA and Canada, providing insightful and engaging content.• Gathered information and data from both primary and secondary sources to ensure the delivery of accurate and informative news to the general public.• Conducted regular research to maintain the quality of shows and news updates, keeping the content fresh and relevant.• Maintained an updated news feed for whitehimal.tv's website, offering daily coverage of events and developments in Nepal and the USA.• Wrote and reported stories and updates in adherence to prescribed style guides, contributing content for online, print, and television platforms.• Demonstrated a keen ability to identify leads and pitch captivating story ideas to editors, reporters, and program producers.• Collected and analyzed data, using the findings to craft concise and fact-based articles that resonate with the audience.• Maintained meticulous records of notes, interviews, and audio files, ensuring a comprehensive and organized approach to journalism.• Cultivated dependable relationships with contacts and sources, fostering valuable connections for future research and reporting.• Stayed abreast of the latest news developments, consistently meeting tight deadlines in the fast-paced world of journalism.• Authored scripts for various shows, contributing to the overall content creation process.• Ensured team members' compliance with legal requirements, especially concerning confidentiality and privacy when interviewing or writing about individuals.

Queens, New York

• Managed shipping operations for the company's two retail locations and the wholesale fashion brand "Kite," and played a pivotal role in overseeing the Amazon e-commerce store "Sneaker Crown."• Supervised the efficient fulfillment of customer orders by providing guidance to stock personnel and the shipping clerk.• Took charge of uploading and maintaining product listings on the e-commerce site.• Maintained accurate inventory records and implemented inventory reporting procedures to adhere to Amazon's rigorous guidelines.• Managed all customer correspondence and effectively resolved any disputes or issues.• Achieved a significant improvement in the Amazon retailer rating, elevating it from a very poor 1-star rating to an impressive 4-star rating. Additionally, customer feedback ratings were enhanced from 2 stars to an outstanding 4.5 stars, reflecting a substantial boost in customer satisfaction and trust.

Bhaktapur, Nepal

Wrote articles on Youth Problems and different other topics.(Nuwagi is a monthly magazine.)

New York, Usa

Reporting news from Nepal.

Bhaktapur, Nepal

- Produced, wrote, edited and presented news.- Produced and presented shows.- Voice Over for different commercials and promos.- Hosted special and live stage events.

New York, Usa

Handled the marketing department of Nepal.

Kathmandu. Nepal

Produced, wrote, edited and presented news and shows.

Bhaktapur, Nepal

Managed Computer Department and taught windows-based software and hardware.

Bhaktapur, Nepal

Taught adult certificate program.

Bachelor'S Degree, Business Administration, Management And Operations

Bachelor Of Arts (B.A.), Sociology, Anthropology And Journalism.

10 + 2, Management

Slc, Math And Account

Business/Commerce, General