Sundaram Suresh Babu Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Career Break due to care giving responsibilities. - Learned to adapt to challenging conditions such as searching for a job without a regular income and upskilling at the same time.- Upskill myself by enrolling for Product Management & Data Analyst Courses- Learned to stay positive and stick to a process through completion

Hyderabad, Telangana, India

Daily Standup meetings with the Team to track the Backlog in Scaled Agile Framework using Scrum.Weekly meetings with Team, Backlog Grooming, Sprint Planning, Sprint review and retrospective meetings.Managed / Supported Release Cycle, coordinated with Application & Infrastructure Teams.Facilitating Infrastructure, Development team meetings for requirements, Blockers and key metrics discussions.Ensure risks are identified, addressed and recorded and communicated to key stake holders. Liaise between infrastructure & Software Development Teams ensuring transparent communication and documentation.Provide periodic project status and ensure key milestones and deliverables are met.Managed between offshore and onsite projects.Provided training to support team.

Hyderabad Area, India

Part of VDI Team handling WVD, Azure Work Space Projects. Expert in System Administration & Virtualization wherein analyzing system needs, optimizing cloud infrastructure, evaluatingend-user requirements, custom designing solutions and troubleshooting for complex information systems management.Acting as an Escalation Gate to resolve critical issues of the team members; expert in mapping client’s requirements,leading team and guiding team members, enabling knowledge sharing and troubleshooting on critical issues.Proficient in developing & streamlining systems to enhance IT infrastructure operational effectiveness through ITIL process,standards and checklists to demonstrate compliance & improvement.Part of CIS Competency Team, driving Competency Related Activites across CIS.• Driving Right Fitment, which is part of 3D –Dimension Service Excellence Program. Right Fitment helps you in evaluating the technical knowledge of the resources working in the accounts and let the stake holders know the resources are right fit for the role they are handling. • It is a unique program, which helps in increasing the C-Sat as the framework helps in improving overall maturity of the account. • Roll out of 10 training modules across circa. 5,500 staff• Roll out of ACI –Account Competency Index Tool across BU for around 20,000+ Staff.

Hyderabad Area, India

 Incident Mgmt.  Change Mgmt. Monitoring/Training& Development  People Mgmt. Vendor Mgmt. IT Operations Mgmt. Quality Analysis SLA Mgmt. Service Delivery Mgmt. Project Management.

Bengaluru Area, India

South & East Domain BFSI The Project is to Handle the Day to Day Operations of South & East regions of Axis Bank along with DRS Operations. Responsibilities Deputed as IT Operations Manager and taking care of IT Operations of Axis Bank for South & East Regions along with DR Operations. Responsible for Level-2 Escalations pertaining to Networks, End User Devices, Applications.Managing & implementing small & medium business required projects (Infrastructure as well as Application).Managing Team Size of 80+ engineers located across South & East regions. Handling Branch Rollouts successfully. Managing 24*7 Service Desk as a part of Service Desk Management.Ensuring that service delivery takes place based on the Service level agreements. Keeping track of critical or major incidents and sharing RCA with customers.Ensuring Prompt communication to all users in case of any Major failure or breakdown. To execute & implement IT Projects at Airports and ensure its timely closure.Handling Weekly Ops Review meeting with client, To ensure that service norms committed to the customer are met. Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure along with PM. Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems across the IT teams..

Hyderabad Area, India

EUSS & Transition Role Circle IT Mgr Domain Retail Sector Precis The Project is to Handle Day to Day Operations of Application Team, Application Issues & End User Support Issues. Responsibilities Interacting with the Client as and when required.Daily Interaction & Co-ordination with the Application Owners.Discuss / Report issues at meetings with Client / Internal Management.As a Team Lead Controlling and Managing a Team size of 35 resources, resources located at different location in entire Andhra Pradesh.Prepares timely reports for the client as per the required data.Helping the team in resolving technical issues.Identifying and handling all internal and external escalations on time.Shift Rostering and manages adequate leave planning of the resource.Completing the Induction training for new hires.Taking Interview of the Candidate during the hiring process.Conducting Transactional survey every month & negative feedback closed on time.Inventory tracking and ensuring 100% compliance as per client’s requirement.Preparation of daily, weekly, fortnightly & monthly report.Submission of report to Wipro Regional office & Customer on time.Conducting monthly review meeting with customer & sharing of MOM as per time lines. Conducting monthly meeting with vendor.Escalation of vendor as per defined SLA.SOP prepared for all scope applications & periodic review conducted.Timely update customer about the expiry of Warranty and AMC IT Assets.Resources are identified for training program as per the site requirement.Interaction with team members to render the best service to the customer

IT & ITES Précis The project is to Handle Day to Day IT Related Issues & Support the End Users. Responsibilities Configuring Dialer Based Applications like Five 9, Asterisk Dialer.Configuring Router & Switch as per the document.Managing servers with respect to User and Group creation, permission & print queue.Maintaining Records & Send Daily, Weekly and Monthly Reports to Management Team & Data Center.Daily Backup of File and Application Server & Perform Restoration As and When Required.Handled a Team of 4 Members and Back Office locations as Team Lead with Servers in Network and 500 Desktops.

• Providing Operation services in day-to-day activity for the setup consists of 2 Novell servers, 4 Windows NT servers, 3 OS/2 warp servers.• Supported around to 350 desktops with Windows95, 98, Windows NT workstation. Provide services for MS Outlook, and all other office customer related packages.• Implemented Win Nt4.0, Win2000 Server as Domain Controllers.• Configuration of Print Server for printing.• Verifying Permissions for users and assigning permissions for users.• Troubleshooting Software installations.• Operating System Installations and trouble shooting.• Configuring the Outlook to clients• Troubleshooting the Desktops and Laptops• Installing Antivirus, Updating anti-virus Definitions.