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Experienced global executive with a 24-year track record of driving market share, revenue, and profit for Fortune 500 companies. Expert in digital transformation, CX, CRM, Saas, Data strategy, change management, and building high-performance teams.Successfully managed large P&Ls up to $200M+ and led consulting and customer Success organizations serving clients across various industries, including Financial Services, Retail, High Tech, and CPG.Awards & RecognitionRecipient of the 2020 Global "Partner Innovation" award from Salesforce and the "EAS Impactful Leader Award" and "Leadership Award" from Cognizant Leadership Summit in 2018 and 2019, respectively. Also received Prudential's "Strategic Partnership" award in 2016.Publications and Speaking Engagements Speaker at Dreamforce '19 on "Driving Customer Acquisition," Dreamforce '18 on "CX and CRM Alignment," and "Transforming Customer Experience at National Life Group." Also spoke at TMRE Conference in 2013 on "Value Data" and in 2012 on "Branded Communities and Impact on Product Innovation." Published an article titled "Learning from Fans" in Quirks in August 2012.
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Chief Executive OfficerMphasis Silverline Jun 2024 - PresentNew York, Ny, Us -
Head Of Salesforce Practice & Gtm - NaCapgemini Jun 2023 - Jul 2024Paris, France, Fr -
Vice President - Analytics Tableau- Financial ServicesSalesforce Jun 2021 - Jun 2023San Francisco, California, UsDeveloped and executed a sales GTM strategy that drove significant revenue growth for the enterprise sales segment at Salesforce.Built and managed a high-performing sales team that consistently exceeded revenue targets.Championed/led new business expansion initiatives and closed several strategic multi-million dollar deals. Acted as a thought leader and subject matter expert on enterprise sales and the broader sales -
Partner- Global Head Of Crm Advisory Practice & SalesforceCognizant Feb 2017 - Jun 2021Teaneck, New Jersey, UsResponsible for running the Global Salesforce Consulting and Insurance practice,Big Deal Program for all Strategic Accounts across verticals, and head of North America Marketing and Analyst Relationships.Successfully built the Insurance Practice that has grown by 150% in 24 Months. Successfully led the CRM transformation for several Fortune 500 companies that includes building strategy, roadmap, thought leadership, playbooks, accelerators, and industry best practices, change management and larger scale complex implementation.Developed and implemented a customer success strategy that increased customer retention, satisfaction, and loyalty.Built and managed a team of consultants and advisors that provided world-class service to customers, resulting in high Net Promoter Scores (NPS). -
Vice President - Head Of Crm Strategy,Salesforce, Analytics At Prudential Financial, IncPrudential Financial Jun 2014 - Dec 2016Newark, New Jersey, Us•Responsibilities include leading the Analytics and CRM strategy for Prudential Annuities.Head of CRM and salesforce.com strategy. Work with C-level executives and key stakeholders across the businessSuccessfully led the business transformation strategy by implementing complex multi-million-dollar salesforce.com and CRM strategy providing 360 customer view to gain actionable insights and improve data-driven decisions.Work with business leaders across Prudential to facilitate the integration of various decision-support systems and provide actionable insights.•Establish data governance to ensure data integrity, hygiene, and compliance with company privacy and security policies.•Initiated, created, and lead Prudential's Annuities Advanced Analytics capability and organizational transformation from a product to a customer-centric enterprise and lead high-impact multi-million-dollar predictive modeling projects including customer behavioral studies. -
President, North AmericaQuestback Sep 2011 - Jun 2014Frogner, Oslo, No.Led the expansion of North America Operations for Questback and managed the complete P&L. . Expanded into new market with focus on enterprise feedback management, customer experience management, analytics, Social CRM, and market research solutions•Expanded offerings in industry verticals like CPG, Healthcare, High Tech and hospitality industry. Published several articles and industry event speaker on Social CRM and mobile solutions. -
Chief Operating OfficerSurvey Sampling International ( Previously Usamp,Inc) Dec 2009 - Mar 2011Shelton, Ct, UsuSamp (www.uSamp.com), the fastest growing Market Research company, is a premier provider of technology and survey respondents used to obtain consumer and business insights. uSamp's leading-mobile technology, and SaaS platform transform the way companies gain intelligence to make better, faster decisions about their products and services.•Built global sales organization, restructured global sales strategy, penetrated new markets and exceeded sales quota. Led the business transformation effort by building salesforce.com strategy & vision, business requirement and mapping workflow processes, validation rules, data Migration, data governance and other functionalities of salesforce.com•Establish internal mindset and capability to instill a data-driven decision-making culture across company business units.•Built the Management Information System enabling actionable insights with performance metrics reporting a holistic view of the organization’s health.•Built one of the world’s largest global market research panels to facilitate global online research. -
Chief Operating OfficerSurvey Sampling International ( Previously Usamp,Inc) May 2007 - Dec 2009Shelton, Ct, Us· Managed a team of Directors and 200+ project managers and successfully led Global Market Research and data analytics practice.· Led the business transformation effort by building salesforce.com strategy & vision, business requirement and mapping workflow processes, validation rules, data Migration, data governance and other functionalities of salesforce.com· Successfully implemented Salesforce.com solutions across North America, Europe and APAC and led the effort through discovery/design, deployment, training and support. -
Managing Director- Global OperationsGmi Apr 2002 - May 2007Bellevue, Wa, UsKey member in building/implementing “Hummingbird”, GMI’s in-house CRM solution across North America, Europe and Asia.Led the Online Market Research and Analytics practice servicing Fortune 500 companies.Led a global account management team that delivered $65M, client satisfaction of 90%+ for 4 yearsSet up mid-west operations in Minneapolis that generated over 15 Million dollars in revenue within 18 months of operations.
Suresh Subbiah Skills
Suresh Subbiah Education Details
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Clarkson UniversityManagement Systems -
Yale School Of ManagementExecutive Education -
University Of MadrasSales And Marketing -
University Of MadrasHuman Resources
Frequently Asked Questions about Suresh Subbiah
What company does Suresh Subbiah work for?
Suresh Subbiah works for Mphasis Silverline
What is Suresh Subbiah's role at the current company?
Suresh Subbiah's current role is CEO at Mphasis Silverline.
What is Suresh Subbiah's email address?
Suresh Subbiah's email address is su****@****ail.com
What is Suresh Subbiah's direct phone number?
Suresh Subbiah's direct phone number is +120350*****
What schools did Suresh Subbiah attend?
Suresh Subbiah attended Clarkson University, Yale School Of Management, University Of Madras, University Of Madras.
What skills is Suresh Subbiah known for?
Suresh Subbiah has skills like Market Research, Management, Business Development, Crm, Customer Insight, Salesforce.com, Marketing Strategy, Analytics, Business Strategy, Data Analysis, Saas, Team Building.
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