•Project Planning •Requirement Gathering. •Review & Analysis. •Creating BRD, FRD, EPIC's and User Stories. •Proving walk through to Dev's and Testers. •Review and sign off test case document. •Support UAT testing. •Provide demo to client and stakeholders. •Risk Planning & Mitigating.

• To generate SWIFT messages MT103, MT202, MT202cov, MT999 & MT199 in GPP.• Verifying swift messages and authorizing the payment instructions to the processing team.• Input the required details into Non STP payments, which fall in the Repair queue due to invalid formatting, and insufficient details.• Escalating to the country Relationship Managers and Customer Service Operations team to resolve the client’s inquiry.• Prioritize the currency cut offs and Initiating the fund transfer instructions received from the customer through various modes.• Responsible for preparing the various MIS required, resolve local queries and co-ordinate with local teams.

• Responsible for functional testing, Retesting & Regression Testing• Involved in LCT (Live customer testing) related test cases for cross browser and cross devices.• Executed Test Cases and reported the issues to the development team effectively.• Produced regular status report showing progress against milestones, status, issues.

• Processing payments to the UK Barclays customers for PPI complaints which are upheld• Associated with the process since the Pilot batch, hence actively participated in the transition activities. • Responsible for auditing the Payment cases processed by the Advisors. • Handling all priority and Fast Track complaints request received from onshore effectively• Responsible for Completing the QC Checks for the cases which have been processed. • Always maintained 100% accuracy with no Risk events raised against my records. • Transaction oriented, always been a Top performer in terms of productivity. • Conducting team huddles on a daily basis to ensure any relevant process related updates are cascaded.• Actively participated in process Calibrations, along with my process experts.