Highly motivated individual with strong experience in Customer Service, Case Management, and overall business operations with a proven track record of leading successful teams including staff mentoring and development. I am presently working in the Hospitality Management field. I have been working in Hospitality for over 15 years including successfully running my own cafe business for six years, and in Real Estate as a Head of Leasing and New Business Consultant with one of the most experienced Real Estate Agents in South Yarra and surrounding areas for nearly 5 years. Throughout my career, I have developed my skills in delivering exceptional customer experiences and building strong customer rapport, leading to repeat business and lasting customer relationships. I have realized the aspects of my work I find most rewarding are all in customer service, including, helping people in need, addressing their concerns, finding solutions, and ensuring their satisfaction. My career objective is to leverage the knowledge and experience I've gained from successfully running my own coffee shop/cafe for six years, during which I had the privilege of employing over 20 job seekers. I am now seeking a new challenge and an opportunity to join an employment mentoring program. My goal is to use my entrepreneurial background to help individuals find meaningful employment, while also advancing my own career in the field of mentorship and workforce development. I am excited to contribute my skills and insights to support others on their career journeys and continue to grow professionally in this rewarding field.I bring to the table a skill set that is transferable and relevant to your needs, including a high degree of organization, exceptional time management, good listening skills, outstanding presentation skills, excellent communication skills, interpersonal and team-building skills, the ability to manage budgets, working towards KPIs, creative thinking and the ability to solve problems, ability to negotiate effectively, inspiring others and mentoring skills, advocacy and networking skills, compassion and empathy for others and most importantly great attitude. Furthermore, I am unwavering in maintaining a positive attitude and staying self-motivated even in challenging situations. I thrive on taking initiative and working collaboratively to achieve team goals while maintaining a strong focus on individual growth.