Kunal Suri Email & Phone Number

United States

- Provide thought leadership over enterprise work streams internally and externally for a national portfolio of clients in following areas: Application Engineering, Product Strategy and Implementation, Agile Development, Robotic Process Automation (RPA) and Machine Learning/ Artificial Intelligence. - Responsible for partnering with executives and executors to design comprehensive solutions and strategy, develop customer journeys to support business needs, vision and goals while holding cross-collaborative teams accountable to deliver quality outcomes. - Responsible for professional services portfolio of small, medium, and large client initiatives that generates over $35 million in annual revenue. One of the core team members who has helped expand this division from $5 million to $200+ million in annual revenue till date. - Responsible for overall lifecycle of initiative engagement including pre-sales engagement, solution identification, team build and onboarding, project execution, timeline and dependency management, and executive leaders’ communication/collaboration to ensure customer success and delivery.- Oversee geographically distributed project teams with 190+ consultants, 5 practice directors and 8 service delivery managers.- Spearhead introduction of core offerings/services in areas of Product and Technology Strategy, RPA and Automation, Agile Application Development.

Houston, Texas, United States

- Leading a squad of 8 soldiers with the responsibility to ensure the troops have the supplies, weapons, and equipment they need anywhere in the world in fastest time possible while maintaining the integrity of the equipment. - Responsible to understand the needs/requirements of a mission, devise a plan to meet the requirements within the expected timeframe, identify the best mode of transportation and oversee the transfer of passengers and cargo.- Manage the mission tactics including dependencies on other teams/units for the equipment, schedule planning and management for loading/unloading procedures and communication to senior officers/executive leadership on the status and risk mitigation controls and procedures.

Dallas/Fort Worth Area

- Product leader for multiple B2B e-strategy products in AT&T Business.- Led a SaaS product from proof of concept to market, servicing over 2,000 AT&T Business customers daily and resulted in 23% cost savings and #1 NPS.- Implemented 5 key purchase intents on AT&T Business Center Platform accessed by existing 15,000+ customers to add/request additional sites to their service resulting in increased sales and customer satisfaction.- Released key initiatives to empower 15,000+ AT&T Business Customers to Order, Test and Turn Up and Cancel a service.- Led and mentor a team of 5 Product Managers and Owners working on product backlog aligned with business goals.- Own end to end product strategy, including go-to-market plans, positioning, messaging and communication.- Collaborate cross-functionally with design, engineering, marketing, and sales teams to identify and deliver new product solutions and enhance existing product portfolio. - Support product marketing and sales through campaigns, webinars, customer focused groups and lunch and learns.- Extrapolated user feedback, interpreted data to understand KPI failures and prioritized pain points to address in product development, successfully resolving issues that increased user satisfaction by 63%.

Richardson, Texas

- Spearhead three new insurance products/platforms for enterprise customers with goal of providing overall plan of care including member onboarding and 24/7 support to achieve health and wellness goals generating $ 15.7 million annually. - Evangelize product vision to key stakeholders using customer research, data analysis, performance metrics, and use cases to build consensus. - Manage product roadmap and ideation, research, planning, prototyping, and implementation of products. - Leverage beta testing, data analytics, and user research to identify and experiment with new formats and measurement methods to improve performance. - Implement A/B Tests and hypothesis to better understand the purchase conversion funnels and flow abandonment.

Columbus, Ohio Area

- Customized and implemented enhanced versions of Medicaid Information Technology System (MITS), a web-based application for the Medicaid services. - Gathered and prioritized Business Process Requirements (BPR) from business and technical stakeholders and worked with development team to implement changes in an iteration based Agile environment.- Liaison between senior management, product owners and development team to ensure management of the server requests queue.- Tracked progress of project and provided regular status updates to leadership including risks and impediments.

India

- Co-founded a networking platform for pet owners and veterinarians with the goal of being the one stop shop for everything related to pets.- Responsible for overall product development and go to market strategy including horizontal and vertical partnerships.- Leader in introducing B2C e-commerce services including home delivery of pet products nationwide.- Increased revenue by 170% YoY through partnerships with international pet brands and successfully organized a pet fiesta with over 400 participants.

New Delhi Area, India

- Devised and implemented new IT business support model to align enterprise level operations on various projects.- Created a seamless franchisee and client model with real estate developers to effectively market the projects and achieved operational cost savings of 12%.- Conducted requirement sessions and coordinated with development team to ensure timely delivery of a quality product/process.- Streamlined communication channels with existing and potential enterprise and retail customers.

Executive Education, Leading Professional Service Firms

Product Strategy, Discovering, Developing, Managing And Marketing Products As A Business

- Define, and develop an organization's product strategy - Identify, and evaluate new product opportunities and articulate the opportunity.

Masters Of Business Administration, Finance

Activities and Societies: Beta Alpha Psi, Accounting Society, Finance Society Completed MBA in finance with being a part of honorary Beta.

Post Graduate Diploma, Customer Relationship Management

Bachelor Of Business Administration, Computer Aided Management & Finance

Activities and Societies: Placement Society, Social Initiatives Team, Cultural group