Surinder Bawa Email & Phone Number

Vancouver, British Columbia, Canada

• Work collaboratively with leadership and technology teams to develop, implement, and manage a cloud-based Disaster Recovery strategy that aligns with business recovery objectives.
• Efficiently coordinate the Disaster Recovery program by closely collaborating with technical teams to enable seamless execution of cloud and on-premises Disaster Recovery testing.
• Provided subject matter expertise on Azure Cloud and On-premises IT Resiliency, contributing to the organization’s preparedness… Show more
• Provided subject matter expertise on Azure Cloud and On-premises IT Resiliency, contributing to the organization’s preparedness for potential disruptions.
• Foster collaboration among cross-functional teams, including IT, operations, security, and business stakeholders to ensure alignment and support for ongoing disaster recovery initiatives.
• Monitor and allocate necessary resources to address any deficiencies in the disaster recovery plan, ensuring its effectiveness and adequacy.

• Developed and lead enterprise-wide IT disaster recovery strategies to restore critical business systems, mitigating risks and providing risk management recommendations.
• Participated in the development of Business Impact Analysis and Business Continuity Plans, identifying critical systems, facilities, and internal processes.
• Collaborated with internal stakeholders to outline Business Continuity Plans for an organizational functioning during and after the COVID-19… Show more
• Collaborated with internal stakeholders to outline Business Continuity Plans for an organizational functioning during and after the COVID-19 pandemic.
• Played a key role in advancing and refining BCP/DR processes to enhance organizational resilience.
• Led and executed comprehensive BCP/DR programs, contributing to the overall success of the company’s risk management strategy.

• Developed a comprehensive disaster recovery plan, documenting strategies for recovery site implementation in the event of data center loss. in the event of main or secondary data center loss.
• Established management reporting mechanisms, including testing result charts and reports, to track progress and capture lessons learned.
• Maintained policies, procedures, and standards for declaring a disaster and planned activities during the recovery stage.
• Orchestrated all activities… Show more
• Orchestrated all activities during the recovery stage, ensuring the timely restoration of organization mandated services in accordance with their Recovery Time Objective (RTO).
• Monitored and managed the necessary resources to support the disaster recovery plan, directing resources as needed to address any plan deficiencies.

Vancouver, Canada Area

• Implemented Data Recovery telecommunication forwarding procedures for North America offices, ensuring efficient and secure data retrieval.
• Developed comprehensive IT disaster recovery policies, procedures, and standard documentation, enhancing overall preparedness.
• Designed and implemented best practices and tools for disaster recovery testing, management, and execution, streamlining the process and improving efficiency.
• Maintained regular communication channels with other… Show more
• Maintained regular communication channels with other operational areas, fostering collaboration, and promoting operational excellence.
• Conducted coaching sessions to identify team strengths and challenges, fostering growth and enhancing overall performance.

Burnaby, BC

• Provided real time management and monitoring of call volumes, agent changes and customer care reports as needed to support service levels as per Clients Contract
• Reduced telecom expenses by 20% and improved client satisfaction by leading migration Project from Cisco IP Contact Centre to Cisco Unified Contact Centre Enterprise
• Created systematic process to measure customer requirements which resulted in enhanced customer satisfaction
• Created and implemented competitive customer… Show more
• Created and implemented competitive customer service program (Fantasy Customer Service) which resulted in improved employee engagement and customer satisfaction scores
• Successfully collaborated with the marketing department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty

Burnaby, BC

• Conducted work area and disaster recovery exercises to safeguard data processing operations.
• Developed and implemented business continuity plans, emergency plans, and business impact analysis (BIA), providing regular updates to the continuity committee.
• Conducted emergency call tree exercises to ensure team members were familiar with communication process.
• Educated and guided senior leadership and staff on data recovery procedures.
• Acquired and maintained knowledge of… Show more
• Acquired and maintained knowledge of external threats and their impact on operations.

Mississauga, ON

• Developed and executed Business Continuity plan, procedures, and Business Impact Analysis (BIA) for Loan Admin Services, ensuring regular updates to the Business Continuity Committee.
• Oversaw data recovery exercises and collaborated with government officials to resolve student issues.
• Established strong liaisons with Federal and Provincial Government officials, effectively addressing escalated student concerns.
• Fostered cross-departmental collaboration by providing valuable… Show more
• Fostered cross-departmental collaboration by providing valuable feedback, recommendations, and solutions to ongoing process issues. Show less

B Comm. (Hons), Accounting And Finance

Certification In Novell Netware Administration, Computer Networking

Post Graduate Advance Diploma In Computer Applications And Software Management, Computer Software Engineering