Azure, ITIL 4 foundation Certified with 18 years of professional experience in ITSM. Handled IT Project Execution, Incident, Change & Service desk operations.Maintain deliverable as per the SLA & KPIs, elevating service standards for business excellence, as well as in achieving their personal goals.Maintain project portfolio. SoW, Contract Management, RFP Building, Billing and Invoicing, Service Measurement and ReportingDomain expertise in IT Infrastructure End User Support Delivery, Infrastructure setup and Management for Application support, Data, Voice/Telecom, Security operations, Help desk, Vendor Management. Experienced Information Technology Supervisor with a demonstrated history of working in the outsourcing/offshoring industry. Strong information technology professional skilled in Service-Level Agreements (SLA), Customer Relationship Management, IT Service Management, Contact Centers, and Pre-sales.