Creating and refining user stories in collaboration with the development team and stakeholders (External, QA, Support, Product Services)Explaining the goals of a feature to the development team, and stakeholders through the use of commonly used storyboards and other tools made availableConsidering the needs of all client constituents, both internal and external, with the goal of delivering software to clients of all sizes – small as well as global in natureUnderstanding, supporting, and delivering on the corporate roadmap, vision, and goalsFacilitating conversations with stakeholders regarding features in development, obtaining feedback, and making decisions on which feedback items should become part of the backlog and /or minimum viable. Adjusting user stories accordingly and closing the feedback loop with stakeholders.Advocating for end users and customers – the voice of the customer and the voice of market – to bring an understanding of the market and client’s workflow to the team, for intuitive feature implementation which accounts for a positive user experienceEffectively communicating acceptance criteria to scrum team, to ensure feature development meets the business needs for the releaseLearning, understanding, and communicating how the product works for customers and usersCommunicating functional requirements with internal and external stakeholders to facilitate understanding of features, initiatives, and roadmap deliverables.Supporting product by monitoring and remediating client reported defects through internal systems

responsible for supporting application environments, application enhancements and addressing application and information technology issues for Webster Bank including but not limited to:* Supporting team technology projects and systems upgrades* Supporting various internally developed and vendor-developed systems* Developing, generating and maintaining technical support documentation as needed* Supporting various internally developed and vendor-developed systems* Applying, tests and implementing application fixes provided by the Vendor as appropriate* Following source/Version control, SDLC and change management protocols as outlined* Providing routine and emergency production support * Performing analysis, assessing risks and offering solutions for resolution * Supporting a variety of clients; including IT management, Business line, Support groups and Vendors* Troubleshooting application and client related issues by performing analysis, risk assessment and implementing resolution* Generating system flow charts and design documents

● Product implementation and support of Applied Agency software systems.● Schedule and facilitate training and meetings for software implementation projects as Project Lead.● Organize and develop training manuals and product documentation to supplement client implementations.● Develop comprehensive implementation plans that are tailored to clients specific business needs.● Contribute to raising company’s customer attrition rates by ensuring all clients are well-versed and prepared to use their software following implementation.● Effectively communicate with colleagues, clients, and internal departments daily.● Monitor and track project milestones and deliverables.● Confer with project teams to identify and resolve problems.● Prioritize and track all technical support requests and resolve in a timely manner.