• Maintain strong relationships with key stakeholders within the customer base• Understand the technical needs and challenges of customers and provide support and guidance as needed, including 2nd and 3rd line support to the field service and helpdesk engineers• Work closely with internal technical teams to ensure that customer needs are being met and that the company is providing the best possible technical solutions• Act as a technical advisor to customers and help them make informed decisions about technical solutions• Identify and develop solutions to enhance and maintain IT services• Participate in the design and development of new technical solutions, including identifying opportunities tomove existing legacy systems to the cloud.• Contribute to the continuous improvement of technical processes and procedures• Mentor and train junior team members• Provide technical support to customers and internal teams• Troubleshoot and resolve technical issues• Develop and maintain technical documentation• Configure, install, and troubleshoot routers, switches, and other networking equipment• Liaise with 3rd party suppliers for CITL and other provided services• Ensure that the company's reputation and relationship with customers, service providers, and partners ishealthy, improving, and a prime focus internally• Complete scheduled and ad-hoc site engineering visits as needed• Work with the management team to resolve any escalated service queries• Maintain team performance and progress, resolve team issues, and bring to the attention of the directors any performance management problems• Ensure clear, constructive, and effective communication with the team and follow up all communications in writing• Work with the management team to ensure deliverables for clients are being met by the team• Maintain healthy communication between team members• Ensure a professional attitude and quality is maintained throughout the team

Job Description: Key Duties: To maintain, update & support various ICT networks • Provide support for the servers & associated routines & to provide hardware & software support for workstations • Monitor the efficiency of networks • Maintain all ICT related peripherals • Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests) • Maintain a fully up to date inventory (where required) of all hardware & software at client sites To meet every clients’ customised ICT requirements • Meet all clients’ individual & specific ICT requirements • Ensure clients’ ICT facilities are maintained in accordance with their specific requirements • Develop system specific projects by means of open source software (if needed) • Further maintain & develop all parts of clients’ ICT systems • The ability to manage small to medium sized projects To complete installation of new & existing software packages across the networks • Install software on PCs, locally or via software distribution tools • Perform complete installations of new PCs • Install, configure & maintain anti-virus software across the network • Ensure all systems are up to date with software & service packs • Set up new PCs & other hardware as required & to make sure that all newly set up hardware is left in a “ready” state for client use To provide technical support for all clients • Administer user groups & accounts • Manage network wide settings / administer & configure email accounts • Configure & maintain all software applications for consistent use • Provide support to users in the use of the school’s Management Information Systems • Replace consumable items such as printer toners • Provide advanced support on client systems to include assistance with server setups

Job duties: • Supporting the network manager in ensuring the efficient and effective functioning and maintenance of the IT network, including management of servers, switches, Active Directory objects, and IT equipment (e.g. desktops, laptops, tablets) in the academy.• Managing the google apps for education services and the supervision of google chrome devices.• Supporting/training of staff in the use of IT hardware and software.• Troubleshoot network problems including servers, switches, access points, firewalls, and computers.• Experience using the Smooth wall web filtering system. • Maintenance of the iMac suite and managing the iPad trolley for students use. • Installation of new VOIP phones in the network. Maintaining the Mitel phone systems and providing support where required.• Answering phone calls and providing over the phone support via the use of remote desktop. • Maintain a safe working environment and ensure that Health and Safety guidelines are adhered to.• Up to date first aid and manual handling training from external companies. • Excellent time management with the ability to work to tight deadlines.• Good team member as well as working alone.• Maintaining a daily log of jobs• Good feedback verbally and written from different members of staff within the school.