Surinder Pal Singh Email & Phone Number

United Arab Emirates

 Responsible for updating partners about new products/technology of Microsoft. Training team of partners about the implementation of the technology. Training team of partners about customer handling skills. Training internal team about customer handling / communication skills. Organizing events for partners & customer for updating them about technology. Building relations with partners and customer and supporting sales team to increase business.

1. Building relations with the HNI customers.2. Responsible for solving all kind of queries of HNI customers within 24 Hours of TAT.3. Enhancing revenue from the HNI customer through VAS and upselling.4. Deciding which customer needs to be added or to be removed from the HNI segment.5. Responsible for the payment collection from HNI.6. Arranging events for the HNI customers.

Mohali

Lead team of 25 executives.Successfully achieved target of 95% SL.Call audits & Performance audits for team.100% complaint resolution.Responsible for any technical issues of whole call center.Recruiter of new agents.Data management & Data analysis.Customer and communication skills.

Mphali

 Lead team of 20 executives. Training Team for products along with new updated, communication skills & customer handling skills. Data management & analysis. Monitoring employee productivity and calls.

Level 2), Microsoft ProcessWorked as Technical Support and Research Consultants for Microsoft (US, Canada & UK Clients), handled Tier (II) cases for specialized support.Research and trouble shooting for windows 9X/Xp/Me/Vista/2k along with windows based application. Ensure client certified troubleshooting and policy adherence.

Mohali

Gained experience of inbound and out-bound calling.Managed IT for the company (Hardware & Software).Managed manpower to ensure targets to be achieved successfully and efficiently.Managing Data and MIS.

Bca, Computers

Cbse, Commerce