Surisaday Rones Email & Phone Number

Business Operations and Personnel Planning:• Recruiting goals• Skills analysis depending on the user role/department (Computer Knowledge Base Assessment)• Manager leadership development• Conflict management (process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting)• Team building (aligning around goals, building effective working relationships, reducing team member’s role ambiguity, finding solutions to team problems)• Productivity analysisCustomer Service and Operations:• Training Requirements Customer Service Transportation Customer Service Confidentiality_Privacy_HIPAA• Policies and Procedures (All departments including Transportation)• Job Descriptions• Licensing: LBTs (Medical Center and Wellness Center) CLIA (Lab) Physician Dispensing NCPDP HCCE AHCA• Forms to be used at the center level (front desk, medical record, medical assistant, physician) New patient forms Release/Consents/Refusals Immunizations Consents/Refusals Procedures Consents/Refusals Procedures log (EKGs, Colonoscopy, Coumadin check, Diabetic Eye Exam, etc.)• Workflows assessment (all departments). • Creation of efficient workflows and user manuals based on practice flow and services based on my expertise in ECW and Nextgen electronic health record: Settings and Configurations based on different roles Practice Management (Front Desk scheduling appointments) Document Management (Medical Record staff)  EHR_ Electronic Health Record (Medical staff) Lab interface via ECW and NextgenRisk Management:• Risk management and safety training Transportation Safety Training• Robbery Prevention and Personnel Safety manual assessment or development