Suri Surinder (Global C-Level Executive) Email and Phone Number
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Mr. Surinder is co-founder and CEO of CTR Factor, a certified woman-owned, minority-owned professional services firm in the leadership learning and development space for the past 15 years. He also serves as:• CEO of QuantumFly• CEO of MyRequest-US• CLO at Diversity Learning Solutions • Founding Board member of the CTR Factor Non-Profit Alliance• Expert at RSM• Expert at GLGHe is a strategic partner to:• S/BES• Perspectives• Connect Consulting • Language Advisors Network• PB Mares• ESPTalent• Resiliti• Diverst• Trivie• RLC Diversity• Diversity Crew• NeoSeven• Bold BusinessThe companies he is affiliated with serve a broad US & international footprint, including England, Europe, Africa, Canada, India and the Middle East. His experience spans 33 years as an executive, consultant, board member, author, entrepreneur & professor. His Linked-in profile has earned 2,775 endorsements in 50 different competencies. His Linked-in posts have garnered 1.5 million global views, and he has 60,000 Linked-in connections & followers combined. At CTR Factor, he has served 225 companies in 21 different sectors, including RSM, Crowe Horwath, PwC, Prudential, Voya, Mass Mutual, Pixar, Walmart, & Disney, and has been Chief Learning Officer at Kaleidoscope & ALPFA. Prior to this, Mr. Surinder has worked in telecom, banking, non-profit, consulting & healthcare at Pfizer, Verizon, McKinsey, Centurylink, Capital One, ALPFA & Barclays in C-level roles running billion dollar business units & large global functional groups: • CEO of $1.7B regional P&L,5K employees• CEO of $2.7B regional P&L,3K employees• CMO of $1B P&L serving 50M customers• CHRO of $1.8B global P&L• Chief of Staff to COO of $39B P&L• CLO at largest professional US non-profit with 75,000 members• Global Head of $350M call center operation• Head of Process Re-engineering at $1.2B unit• Expert in Customer Experience at top global consulting firm• Head of $3B early stage Collections at leading credit card providerHe has been a member of 4 boards & Adjunct Professor of Strategic Management at Baruch College. He has been recognized as a Top 100 under 50 Senior Executive by Diversity MBA magazine, & been acknowledged by the US Government as a person of extraordinary ability in business. He is the author of the CTR Factor Leadership Series of books, available on Amazon.He holds a BS-Civil Engineering, MS-Structural Engineering, MBA-Marketing and DBA-Strategy, with courses towards a PhD-Marketing & an MS-Statistics & Operations Research.
Ctr Factor
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Chief Executive OfficerCtr Factor Sep 2008 - PresentTampa, Fl, UsLead woman-owned, minority-owned firm offering professional services based on a proprietary, uniquely effective inclusive leadership platform in diverse environments to 225+ clients in 25 different industry sectors for 14 years. Advisory services in leadership, diversity, and inclusion include inspirational speaking, leadership development, workshop training, executive coaching, management consulting, culture assessments, and digital platforms. -
Founding Board MemberCtr Factor Non Profit Alliance Mar 2018 - PresentNationwide, UsProvide strategic advice and counsel to this non-profit entity focused on military veterans, active military personnel, and future military inductees. Responsible for ideation and curriculum creation for the Honor, Courage, Commitment program offered by the Alliance to high school students that prepares them for the 7 step process of qualifying for the military, while also providing them leadership training for their life and careers. Also created content for the Cultural Dexterity Programs for Veterans and Active Duty Personnel that help veterans transition more effectively into civilian careers and enable active military personnel to adjust to deployment country environments respectively. Working with founder to create a unique Veteran’s Recruiting Program for companies looking to hire former military personnel. -
Author - Book SeriesCtr Factor Publishing Apr 2020 - PresentAuthor of The Hidden Science of CTR Factor Leadership, a series of books for leaders at all levels available on Amazon on how to earn the Currencies of Influence, build the Assets of Impact, and make the Investments of Intention needed to engender voluntary followership predictably and replicably from those around us. -
Chief Learning Officer At Diversity Learning SolutionsDiversity Mba Jan 2012 - PresentChicago, Il, UsGlobal head of consulting and executive education arm of Diversity MBA, providing training, speaking and consulting services around workforce development, workplace diversity enhancement, and marketplace multicultural solutions for Fortune 500 companies. Services include Diversity & Inclusion Mastery Certification, Employee Resource Group Transformation, Leadership Quotient Development, Succession Planning, Mentoring and Sponsorship Programs, CTR Factor based Coaching, and Diversity Recruiting Next Practices -
Strategic PartnerPerspectives Ltd Jan 2022 - PresentChicago, Il, UsDiversity, Equity and Inclusion Practice leader at 40 year old company in the the LEAD (Life Enhancement, Assistance, Development) space out of Chicago that provides support to clients in Employee Assistance Programs, FMLA, behavioral health, mental health and well-being, organizational development, work-life balance, psychological safety, employee engagement and hybrid working arrangements. -
Strategic PartnerConnect Consulting Llc Nov 2023 - PresentProvide speaking, educating, consulting and coaching services as needed to Connect Consulting clients as part of a strategic alliance. Connect Consulting offers P&L driven Diversity, Equity, and Inclusion services designed specifically for companies and organizations that need support in developing, implementing, executing, and measuring the financial impact of DEI strategy. -
Subject Matter ExpertRsm Us Llp Jun 2017 - PresentChicago, Illinois, UsProvide advice and counsel on leading edge Diversity & Inclusion assessment methodologies, digital platforms, learning programs, consulting engagements, coaching opportunities, and speaking events for RSM and its clients in the financial industry and other served sectors -
Strategic PartnerSocietal/Business Enterprise Solutions (S/Bes) Sep 2018 - PresentClose collaborator with S/BES to provide learning solutions in Diversity, Equity and Inclusion to corporate clients, governmental organizations, non-profits and educational institutions. The S/BES workplace engagement model is designed to create an environment where all employees are prepared to deal with the volatility, uncertainty, and complexity of the current environment, while simultaneously thriving and participating in wealth creation. In such an environment, employees can have transparent, candid discussions without fear of retaliation. It is an environment that is inclusive, especially to under-represented groups, and is humanely engaged with employees, customers, stakeholders and their communities.
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Chief Executive OfficerQuantumfly 2014 - PresentLondon, GbQuantumFLY is a pioneer in the engagement networks space. It seeks to leverage the untapped power of passive social networks by engaging their members in value-added collaboration through a transparent and economically rational online marketplace. We don't do pokes, pins and pics. We are not an online address book, and we don't remind you of birthdays and anniversaries. We are relentlessly focused on business value. -
Chief Executive Officer - UsMyrequest Jul 2016 - PresentManchester, GbResponsible for US business development and sales for a unique and distinctive mobile app that enables residential and commercial property managers and owners to enhance the client experience, engagement, and retention of their renters, homeowners, students, and commercial clients by offering multiple digital concierge services to those clients in one aggregated, easy-to-use app that integrates the APIs of several existing on-demand services like food and grocery delivery, ride-share, baby-sitting, laundry pickup and delivery. Commissions generated from the use of these services will enable new sustainable revenue streams for property managers and owners in the millions of dollars. Additional capabilities include instant communication to all tenants and owners, local business advertising and couponing, polling, referrals, and offering of vacant apartments and homes on AirBnB. -
Subject Matter ExpertGlg (Gerson Lehrman Group) Oct 2017 - PresentNew York, Ny, UsExpert in the areas of leadership, diversity & inclusion at GLG, a New York based consulting firm that provides its corporate and nonprofit clients with paid consultations with topical or industry experts in a variety of fields, as well as executive education, larger team training, and the placement of experts in long term advisory, operational and board roles. -
Strategic PartnerRlc (Robinson Larueco Consulting, Llc) Jul 2018 - PresentSpring, Texas, UsContent partner to an innovative firm in the supplier diversity space led by established subject matter experts in the space who have created multiple award winning programs at companies like Nielsen, Novation, VHA, Hospira, Abbott, and CBRE. Collaborating with RLC on a one of a kind provider diversity program that enables companies to support diverse B2C providers of good and services to their employees. -
Strategic PartnerExecutive Search Professionals Llc Aug 2020 - PresentFarmington, Ct, UsDiversity, Equity and Inclusion content partner with female-owned boutique search firm with decades of talent acquisition expertise, achieving success through the relationships built with clients. ESP Talent has a variety of capabilities to help with staffing needs, including executive search, direct placement, contract, contract to direct, and payroll services. The firm specializes in direct and contract placement of corporate professionals and executives in shared service functions, such as Accounting/Finance, Human Resources, Marketing, Sales, Talent and Technology, working together with clients to solve for critical talent gaps and build bench for future hires. -
Strategic PartnerTrivie, Inc Jul 2018 - PresentFrisco, Texas, UsContent partner for Trivie in the space of leadership, diversity, and inclusion. Trivie is a state-of-the-art e-learning platform that gamifies learning, leading to better retention and engagement through micro-learning approaches based on neuroscientific research. Trivie also provides detailed analytics regarding participation, absorption, engagement, and strengths and opportunities of participants, which can be used for adaptive fine-tuning of interventions and reinforcements. -
Strategic PartnerBold Business Jan 2018 - PresentSt Petersburg, Florida, UsContent partner in the space of leadership, diversity, and inclusion with Bold Business, a media, learning, and technology company specializing in innovative and disruptive approaches to traditional methods and approaches. One example of this path-breaking approach in the learning space is Bold Business nuggets - beautifully produced series of 10-15 5 minute videos that inform and engage participants on various topics, and also provide behavioral change actions to experiment and discuss with others. -
Strategic PartnerResiliti Oct 2018 - PresentNeptune Township, Nj, UsMember of senior leadership team and content partner at firm that creates practical strategies and tools for assessing and managing risk and compliance, improving resilience, building a culture of integrity and ethical leadership, enhancing brand reputation, and fostering sustainable change in organizations. -
Strategic PartnerDiversity Crew Jul 2020 - PresentDallas , Texas, UsAlliance partner with diversity, equity and inclusion consulting, speaking and training company founded by New York Times best selling author and one of the most influential people on social media according to Forbes to create equity for an incredible tapestry of humans across the globe. -
Strategic PartnerNeoseven Solutions Jan 2019 - PresentDubai, AeAlliance partner in the D&I space with NeoSeven, which combines a wealth of experience across Diversity & Inclusion, Leadership Development, Cultural Transformations, Talent Management & HR Capabilities. NeoSeven’s passion is to help organizations solve complex challenges relating to people and growth. They are a network of highly experienced and passionate professionals who want to help you with your most wicked problems and be a part of your growth journey. NeoSeven has associations with global business consulting firms based in India, UK, USA, Netherlands, Dubai and South Africa, and are a group of 50 professionals spread across geographies with C-level experience and a track record of transformational changes in their organizations. The NeoSeven network allows clients to benefit from decades of corporate experience and a range of specialist skills and capabilities that can be tailored to their needs. -
Strategic PartnerDiverst Jan 2018 - PresentMontreal, Quebec, CaProvide consulting and on-boarding services to support a state-of-the-art digital platform for diversity and inclusion that brings together multiple capabilities in a unique way in one destination site that can be customized for companies. Capabilities include ERG management & enrollment, event management, project collaboration, advanced gamification, innovative ideation, legal risk mitigation, recruiting referral program, virtual mentoring, diversity buddy, and many others. -
Advisory Board MemberWhileofone Innovation Labs (A Tech Venture Firm) Jul 2016 - PresentChennai, InSenior advisor to revolutionary global technology innovation incubator that is transforming the path from idea to unicorn by providing carefully selected, cutting-edge, entrepreneurial, mobile and online start-ups in several countries with practical and tactical support in terms of real-time customer feedback and market feasibility, elegant product development, robust corporate partnerships, judicious investor backing, and demonstrable traction in terms of users and revenue, in exchange for a modest equity stake. -
Chief Learning OfficerThe Kaleidoscope Group Oct 2015 - Jul 2016Chicago, Il, UsResponsible for working with the CEO and the senior leadership team to catalyze and synergize thought leadership and insight generation, content curation and creation, & enhancement and development of learning and transformation solutions for pioneer company in the Diversity and Inclusion space with a distinctive and consistent track record of excellence over 25 years, serving several hundred clients in the public and private sector. -
Chief Learning Officer & Head Of Alpfa Talent SolutionsAlpfa, Inc - Association Of Latino Professionals For America Feb 2012 - Jul 2015Austin, Texas, UsKey executive at ALPFA, the largest and oldest Latino professional organization with 75,000 members in 190+ chapters, with ownership of executive education programs, leadership research, and consulting, . Responsible for day-to-day running of the organization, including client relationships, thought leadership, program design, strategic alliances, and program delivery in the areas of leadership, diversity, and inclusion to private sector, public sector, and non-profit organizations globally and in the US. Report to the CEO and Member of the Executive Leadership Team. -
Managing Director - Global Business TransformationBarclays Sep 2013 - Aug 2014London, GbHead of Global Business Transformation within Operations, responsible for planning the strategy to sustainably reduce £600M in back office and middle office Operations costs on a run-rate basis across UK & Europe Retail, BarclayCard, Africa, Investment Bank, Wealth, and Corporate through volume reduction, productivity improvement, and cost structure optimization. Report to COO through the Chief of Staff Office, and lead 130 employee Process Improvement team in India, Africa, UK, Singapore, Europe, and US. -
Managing Vice President - Us CollectionsCapital One Oct 2010 - Sep 2011Mclean, Va, UsHead of $3B early stage Collections business conducted by 1500 agents in 12 in-sourced and out-sourced centers located in the US and worldwide, supporting a $50B US Card portfolio. Also responsible for Collections and Recoveries for $4B Consumer Lines and Loans Portfolio. -
Vice President/General Manager - Texas RegionCenturylink Dec 2009 - Sep 2010Monroe, La, UsChief Executive Officer of Strategic Business Unit reporting to South Central Region President. Team of 6 direct reports and multiple indirect reports, with overall responsibility for 1000 employees, and 350,000 customers. Responsible for $350M in consumer and business revenue, and $250M in direct margin, and matrix management of all call centers -
Advisor/Expert - Customer Experience & Call CentersMckinsey & Company Aug 2008 - Nov 2009UsSenior advisor to key clients in private equity and web payment sectors. Functional expert in call centers/customer experience in financial, healthcare, retail sectors. Developed center location and consolidation strategy for leading financial services company. Recommended changes in workforce & performance management at call ctrs for leading healthcare provider. Improved CRM and direct marketing approaches at leading retail electronics provider. -
C-Level ExecutiveVerizon Jul 2000 - Jul 2008Basking Ridge, Nj, UsSENIOR VICE PRESIDENT & GENERAL MANAGER - SOUTHEAST REGIONTampa, FL, Sep 2007 - Jul 2008CEO of Strategic Business Unit reporting to COO of Verizon Telecom. Staff of 3 Exec Dirs, 11 Dirs, and 5000 employees providing sales and service to 1.5M customers.Responsible for $1.7B in retail revenue, $1.5B in direct margin, $200M in expense, $300M in capital, and all call centers.SENIOR VICE PRESIDENT - CENTRALIZED SALES & OPERATIONSBasking Ridge, NJ, Apr 2006 - Aug 2007Chief of Staff to COO of Verizon Telecom; directly managed 40+ centralized call centers. Staff of 4 VPs, 4 Exec Dirs, 50 Dirs, 5500+ employees, budget of $380M. Centralized line and staff support to 9 regional P&L-based SBUs delivering $32B in revenue.VICE PRESIDENT - BROADBAND CENTER OPERATIONSNew York, NY, Oct 2005 - Mar 2006Head of National Broadband Centers, reporting to SVP-Support Services. Staff of 2 Exec Dirs, 13 Dirs, 6000+ employees, budget of $300M. Managed 40 in-sourced and out-sourced, domestic and international call centers serving 5M broadband customersMARKET AREA PRESIDENT - MIDWEST REGIONFort Wayne, IN, Sep 2003 - Sep 2005CEO of this Strategic Business Unit, reporting to SVP– Operations.Staff of 6 Dirs, 2700 sales and service employees serving 3M residential, small & large business customers.Responsible for $2.6B in revenue, $117M in expense, $280M in capital spend, and all call centersEXECUTIVE DIRECTOR, CUSTOMER RESPONSE CENTERSPaterson, NJ, Jul 2000 - Aug 2003 General Manager of Call Center Operations, reporting to Senior Vice President-Customer Response. Staff of 3 Directors, 150 Managers 1200 hourly employees; budget of $60M. Managed 11 call centers with 18M calls from 30M residential, small/large business, wholesale customers in 19 states. -
Senior ExecutiveVerizon Oct 1996 - Jun 2000Basking Ridge, Nj, UsDIRECTOR, CUSTOMER CARE CENTERSBaltimore, MD, Nov 1999 - Jun 2000General Manager of Call Center Operations, reporting to Vice President-Centralized Operations. Staff of 110 Managers and 1100 hourly employees; budget of $50M. Managed 13 call centers with 12M repair calls from 20M residential customers in 7 states.DIRECTOR, MARKETING & PLANNING, PAYPHONESSilver Spring, MD, Jun 1998 - Oct 1999 Managed 13 member team responsible for sales compensation, RFP response and proposal development for large business sales, strategic planning, merger integration, business process re-engineering, marketing communications, and contract administration. Reported to Vice President - Marketing & Regulatory Support. Helped coordinate merger integration activities with GTE to create a $1 billion industry leader DIRECTOR, FINANCE & BUSINESS DEVELOPMENT, INTERNATIONALNew York, NY, Jul 1997 - May 1998 Member of two person team responsible for the launch of an International Long Distance (ILD) entity in collaboration with senior executives on the Bell Atlantic top management team. Directed the creation/presentation to Group President – International Telecom and President/ CEO of Bell Atlantic of an executable business plan for the ILD entity’s evolution from reseller to a $2 billion hybrid resale/facilities-based operation within five yearsDIRECTOR, OPERATIONS PLANNING, LONG DISTANCENew York, NY, Oct 1996 - Jun 1997 Operations planner for new Long Distance unit expected to generate $5 billion in revenue in 5 years after post-relief launch in 13 Bell Atlantic states. Coordinated the development of detailed plans for customer care, billing and collection, provisioning and maintenance, systems deployment, program management and contract management for launch. Plans presented to and approved by the Executive Committee and President of Bell Atlantic Long Distance -
ExecutiveVerizon Jun 1992 - Sep 1996Basking Ridge, Nj, UsDIRECTOR, PERSONNEL & PROGRAM MANAGEMENT, GLOBAL SYSTEMSWhite Plains, NY, May 1995 - Sep 1996Chief of Staff and senior policy advisor to NYNEX Global Systems (NGS) President on maximizing performance in program management, human resources, strategic, marketing, alliance, and stakeholder issues involved in the build-out and sales of the $1.5B Fiberoptic Link Around the Globe project (FLAG) and in the establishment of a 100-person start-up company.DIRECTOR, PROCESS RE-ENGINEERING, GREATER METRO NY REGIONNew York, NY, Dec 1994 - Apr 1995Managed a team of 10 managers on Group Vice President’s staff to achieve consonance among service, force, budget and asset management strategies in the Greater Metro market area and enable attainment of service objectivesVARIOUS POSITIONSNew York, NY, Jun 1992 - Dec 1994Manager positions in Finance, Customer Service, Strategic Planning, Revenue Forecasting -
Founder & PresidentThe Systems & Statistics Group Oct 1989 - May 1992Founding Principal of privately held firm offering systems and market research consulting to various companies in financial services, healthcare, retail, energy, and not-for-profit industries. Clients included Chemical Bank, Banco Santander, Pfizer, Port Authority of New York and New Jersey, New York City Department of Transportation, Con Edison, and the Statue of Liberty/Ellis Island Foundation.
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Adjunct Professor Of Strategic Management - Zicklin School Of BusinessBaruch College Sep 1987 - Dec 1989New York, Ny, UsTaught a senior level undergraduate Capstone course in Business Policy in the Management Department. Course involved cases in every aspect of management, including Marketing, Sales, Human Resources, Finance, Production & Operations Management, and Strategy. Rated among the best professors in the department by students in every semester. -
Strategy AnalystPfizer Sep 1988 - Sep 1989New York, New York, UsPerformed analysis and developed strategies in support of Pfizer Labs and Roerig, the two sales divisions of Pfizer. Examples included optimal sales force sizing for launch of multi-billion dollar new product, impact of legislative and regulatory changes on strategy, and assessment of robustness of drug development pipeline over a 10 year timeframe
Suri Surinder (Global C-Level Executive) Skills
Suri Surinder (Global C-Level Executive) Education Details
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Executive EducationOrganizational Leadership -
Nyu Stern School Of BusinessMarketing -
Baruch CollegeMarketing -
Rice UniversityStructural Engineering -
Indian Institute Of Management AhmedabadMarketing -
Indian Institute Of Technology, DelhiCivil Engineering -
Dtea SchoolEngineering -
Cambridge School SrinivaspuriMiddle School Diploma
Frequently Asked Questions about Suri Surinder (Global C-Level Executive)
What company does Suri Surinder (Global C-Level Executive) work for?
Suri Surinder (Global C-Level Executive) works for Ctr Factor
What is Suri Surinder (Global C-Level Executive)'s role at the current company?
Suri Surinder (Global C-Level Executive)'s current role is ♦️CEO@CTR FACTOR ♦️CEO/COO@$350M-$3B units (Pfizer•Verizon•McKinsey•CenturyLink•Capital One•Barclays)♦️CLO@consulting firms (ALPFA•Kaleidoscope•Diversity MBA)♦️Educator-Coach-Advisor-Author-Investor-Board member.
What is Suri Surinder (Global C-Level Executive)'s email address?
Suri Surinder (Global C-Level Executive)'s email address is ns****@****hoo.com
What is Suri Surinder (Global C-Level Executive)'s direct phone number?
Suri Surinder (Global C-Level Executive)'s direct phone number is +131261*****
What schools did Suri Surinder (Global C-Level Executive) attend?
Suri Surinder (Global C-Level Executive) attended Executive Education, Nyu Stern School Of Business, Baruch College, Rice University, Indian Institute Of Management Ahmedabad, Indian Institute Of Technology, Delhi, Dtea School, Cambridge School Srinivaspuri.
What are some of Suri Surinder (Global C-Level Executive)'s interests?
Suri Surinder (Global C-Level Executive) has interest in Training.
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Suri Surinder (Global C-Level Executive) has skills like Strategy, Leadership, Management Consulting, Program Management, Start Ups, Strategic Partnerships, Management, Crm, Leadership Development, Business Development, Strategic Planning, Business Strategy.
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