Suriya Sureshkumar Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Spearheaded the Global Workforce Development (GWD) initiative, improving recruitment efficiency across key global markets (UK, Saudi Arabia, Germany, Australia, US, Canada, New Zealand), resulting in a 15 reduction in time-to-hire and a 20% increase in recruitment success rates, contributing to the overall expansion of the company’s healthcare staffing footprint.• Implemented KPI tracking and workflow automation using Ceipal ATS and Advanced Excel, optimizingrecruiter productivity and reducing operational bottlenecks, leading to a cost reduction of 10% in overallrecruitment processes.• Played a pivotal role in improving the recruitment output by 25% through country-specific workflow designs, increasing team efficiency and achieving faster placement in regions like Germany and Saudi Arabia.• Acted as the POC for the Ceipal ATS platform adaptation, enabling seamless technology integration across recruitment teams, which led to improved project tracking and a 12% increase in operational visibility, directly impacting service delivery metrics.

Chennai, Tamil Nadu, India

• Led a 10+ member customer support team, achieving 100% resolution of client inquiries and boosting customer satisfaction by 30%.• Partnered with Relationship Managers and Operations teams, implementing innovative solutions to enhance client experience and facilitate an 80% client retention rate.• Spearheaded the Solutioning Team’s efforts in understanding customer requirements and developing customized Table of Content (TOC) for training programs.• Overseeing the end-to-end process from the receipt of quotation to connecting with trainers, ensuring seamless coordination with the Delivery and Operations team.• Implemented a Governance Report system, analyzing metrics such as student attendance and daily Net Promoter Scores (NPS) for trainers and content.• Demonstrated expertise in generating Delivery cum Retrospective reports for governance calls, ensuring continuous improvement based on feedback.

Chennai, Tamil Nadu, India

•Led cross-functional teams, overseeing end-to-end product execution and ensuring timely delivery of projects, resulting in a 15% increase in overall project efficiency.•Developed and executed project charters, resource plans, schedules, and budgets, ensuring projects were completed within deadline and budget constraints, leading to around 8% improvement in cost-effectiveness.•Managed client relationships, resolving issues promptly and ensuring client satisfaction scores of 90%, contributing to repeat business and client referrals.•Conducted joint client calls with Sales Officers, fostering effective communication and strengthening client relationships, resulting in around 35-40% increase in upsell opportunities.

Chennai Area, India

•Instrumental in establishing the sales team for a new market segment, driving revenue generation of 95 Lakhs, contributing to 25% in overall company revenue.•Planned and executed targeted workshops and lead-generation activities, expanding the client base by 30% and increasing sales leads by 70%.•Achieved remarkable results with a sale closure value of 2.5 crores, demonstrating exceptional sales acumen and contributing to the company’s financial growth.