Suriya Sureshkumar Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• Spearheaded the Global Workforce Development (GWD) initiative, improving recruitment efficiency across key global markets (UK, Saudi Arabia, Germany, Australia, US, Canada, New Zealand), resulting in a 15 reduction in.
• Implemented KPI tracking and workflow automation using Ceipal ATS and Advanced Excel, optimizingrecruiter productivity and reducing operational bottlenecks, leading to a cost reduction of 10% in overallrecruitment.
• Played a pivotal role in improving the recruitment output by 25% through country-specific workflow designs, increasing team efficiency and achieving faster placement in regions like Germany and Saudi Arabia.
• Acted as the POC for the Ceipal ATS platform adaptation, enabling seamless technology integration across recruitment teams, which led to improved project tracking and a 12% increase in operational visibility, directly.

Chennai, Tamil Nadu, India

• Led a 10+ member customer support team, achieving 100% resolution of client inquiries and boosting customer satisfaction by 30%.
• Partnered with Relationship Managers and Operations teams, implementing innovative solutions to enhance client experience and facilitate an 80% client retention rate.
• Spearheaded the Solutioning Team’s efforts in understanding customer requirements and developing customized Table of Content (TOC) for training programs.
• Overseeing the end-to-end process from the receipt of quotation to connecting with trainers, ensuring seamless coordination with the Delivery and Operations team.
• Implemented a Governance Report system, analyzing metrics such as student attendance and daily Net Promoter Scores (NPS) for trainers and content.
• Demonstrated expertise in generating Delivery cum Retrospective reports for governance calls, ensuring continuous improvement based on feedback.

Chennai, Tamil Nadu, India

• Led cross-functional teams, overseeing end-to-end product execution and ensuring timely delivery of projects, resulting in a 15% increase in overall project efficiency.
• Developed and executed project charters, resource plans, schedules, and budgets, ensuring projects were completed within deadline and budget constraints, leading to around 8% improvement in cost-effectiveness.
• Managed client relationships, resolving issues promptly and ensuring client satisfaction scores of 90%, contributing to repeat business and client referrals.
• Conducted joint client calls with Sales Officers, fostering effective communication and strengthening client relationships, resulting in around 35-40% increase in upsell opportunities.

Chennai Area, India

• Instrumental in establishing the sales team for a new market segment, driving revenue generation of 95 Lakhs, contributing to 25% in overall company revenue.
• Planned and executed targeted workshops and lead-generation activities, expanding the client base by 30% and increasing sales leads by 70%.
• Achieved remarkable results with a sale closure value of 2.5 crores, demonstrating exceptional sales acumen and contributing to the company’s financial growth.