Suriya B A Narayan Email & Phone Number

Hyderabad, Telangana, India

Hyderabad Area, India

Hyderabad Area, India

* Actively Handling the Recruitment life cycle for different cleintele* Effectively Interact with Clients regarding their sourcing plans & understand their Job posting requirement and translating them into sourcing specifications.* Source out candidates through job portals, referrals, internal database and complete initial telephonic screening.* Widely.

Hyderabad Area, India

Available Soon

Hyderabad Area, India

Major Responsibilities include but not limited to- Administration of communication to and from Operations and other support departments- Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources- Track, analyze and report time entries of associates for variances / deviations to standard.

Hyderabad

• Involved actively in Migrating the New Capacity Planning Process from Onshore.
• Leading and Managing a Team of 7 FTE (Team Leaders) cross Location (Hyderabad and Gurgaon).
• Liaison with the LOBs and transition new Capacity Planning models and Reports followed by Training, Educating and directing the team on new analytical reporting requirements.
• Design and publish new predictive forecasting Capacity Models (Volume vs FTE) supporting the business in work force planning and financial costing.
• Review, Research and Implement enhanced volume forecasting (Operational & strategic) methodologies to the existing Capacity Models
• Perform Bi Annual Pay for Performance reviews for the team.

Hyderabad Area, India

Design, Development and compilation of new performance metrics reporting models and Dashboards for the Global Servicing Teams.Analysis and research on the KPI metrics and presenting the same to the Senior Leadership Team. Training, Educating and directing the team on New analytical reporting requirements after liaison between the Client and team.

Hyderabad Area, India & Herndon, VA

Planning, Creating, implementing, managing and archiving of databases as per the process requirements.Query and Report generation from the database using SQL and PL/SQL skill set to cater the Ad hoc requirements of client.Creating and implementing new process flows to co ordinate the reporting requirements of our clients with our vendors.Weekly, Monthly.

Hyderabad Area, India

Preparation and Publishing the Daily KPI Report of all the client service centers operating at Jacksonville, Brea, Charlotte, Concord, New Jersey, Connecticut, Richfield park and the North West. Analysis of the call flow and performance on a daily basisWeekly update of the Client Service Centre Performance on the servicing part and Implementation part with.

Hyderabad Area, India

Preparation and Publishing the Daily Dashboards and BPO Pulse reports externally to the clients.Analysis of the IVR Usage ReportsUpdate, Analysis and reporting of the Operations Health in terms of Agent Utilization, Shrinkage, attrition %, absenteeism, Calls / CCE, calls / Seat, Seat Utilization, Idle time %, Teeth to tail ratios and various other.