- Led the Varicent Commissions/Royalty/Reporting starting with RFP, Vendor Selection and Software Implementation and Process Simplification, collaborating with CxOs to model various scenarios and implement changes for 720+ franchisees- Successfully migrated Oracle Essbase On-Premise to EPM Cloud, optimizing ERP Finance 2.0 program for 800 stores- Implemented RQ POS system for company-operated stores, enhancing in-store customer experiences- Led Product Feature releases for POS application that resulted in high Verizon In-Store Pick Ups, boosting accessory revenue and Trade-In for Phones at Stores for various carrier Verizon Promotions

Led our team towards on time creating product integrations that resulted in 70+ home grown interfaces with various Oracle products and multi Vendors/product teams using Agile methodology, in line with the vision to solve end customer problem in store by reducing transaction time averaging 60min to 20min. Ultimate goal to increase revenue and profit per time. - Working with Business Users to solve the problem "Reduce the transaction time in Stores" using Product led strategy- Conducting requirement workshops with Business/IT teams and Integrating partners of various modules to be part of the vision of POS product transformation program – Retail Sales/Distribution- Creating and prioritizing backlog of user stories in Jira- Conducting daily scrum calls and doing sprint planning with offshore team to meet time boxed requirements- Demo with scrum team to ensure right delivery of quality product to customer- Develop and Review on Service Contracts (Interface documents) for interfacing systems - i.e. Salesforce (SFDC), JD Edwards, Oracle HCM, Oracle Compensation OIC and Carrier Commissions systems, Verizon, Oracle ATG web commerce, Device Trade-in Hyla, Vertex Taxation system, MS Active Directory AD, USPS address verification, etc.- Tracking Issues/Risks/Dependencies in Jira and updating senior management regularly- Reviewing/Testing Interface use cases as per agreed Business Logic- Engage with team during sprint retrospective to discuss ideas to make things better- Engage in SIT/UAT to meet desired goal of program

- Agile/Iterative SDLC Implementation of Siebel CRM Marketing Campaign Management Solution- Create and track project plan in MPP with timely highlight of Issue/Risk/Dependencies - Weekly/Steering presentation to the CIO/Group/Project Manager for US & Canada - Conduct Requirement Gathering workshops with Mazda Marketing Business teams - Prepare Business process requirement document (BRD/PDR) - As-Is - To-Be Marketing process- Prepare Functional/System Requirement Specification Document (FSD/SRS) - Involve in the Technical design discussions with Solution Architects - Star DB Model - Adhoc/Dashboard Reporting capability in OBIEE 11g and ETL with Oracle data integrator ODI- 3rd party coordinations with Mazda USA/Canada, Email, Quote Router & Direct Mails- Conducting CRPs (Conference Room Pilots), Business Validations on the Functional modules - Responsible for the UAT (User Acceptance Testing) Sign off - Supporting Business Launch exercises and providing validation results to business on issues - Troubleshotting by running SQLs on Oracle 11g DB and coordinating with ODI, Siebel & OBIEE- No Deviation in the Fixed Price Project Timelines

Integrations Manager for Telenor Myanmar Launch- Coordinate 15+ applications to manage 200+ interfaces in less than 3 months- Support during System Integrations Testing and UAT - Process steadiness from ERP PO to vendors for SIM/Vouchers to Sales and Distribution to partners and customers though retail and modern channels to CRM till Reporting- Plan Application Integrations Readiness & Monitoring in terms of completion from other Vendors - Daily Business Reporting to IT/Application heads of Myanmar on the System readiness- Managing dependencies and Issues with prompt action on RED/high Risk itemsFunctional Lead for Custom Java based CRM development for customer accounts, partners, Service Request, Loyalty and Order management for one of the BUs for Telenor -- Systems/Solution Mapping- Conducting UAT (Zero defect for Loyalty)- Project Monitoring/Coordination - Roll out discussions for phase wise launch

Involved in Project Management and Onsite Coordination of End to End Implementation life cycle of "Distributor Management System" for the Sales Channels and Distributors Network of one of the largest Thailand Telecom Mobile and Service Operators that includes Enterprise Mobility Platform too for the internal and external Sales representatives. Responsibilities Include:- Understanding/Gathering Business Requirements (Sales and Distribution) - Project Planning, Tracking Issues and Risks- Weekly/Bi Monthly/Steering Status Updates to Senior Management (CxOs)- Client Servicing and Collaborate with various Partner Teams- Project/Requirement Scope Management- Create Opportunities for Change Requests (CR)- Managing Onsite Team members - Collaborate with Offshore Management to provide visibility on Priorities, Issues and Dependencies- Pilot and Commercial Roll Out Planning across Thailand - Post Roll out support and Change Requests

E2E Analysis of Campaign Management Business Processes with Lead Management under Siebel Marketing (CRM) for young Indian Telecom Operator that involved engagement with channels like SMS | Voice Campaigns on IVR | USSD | SDP | IN | BI-DW for all types of VAS and Non-VAS Campaigns- Understanding pain areas from business users and creating a custom Java based campaign product - Measuring the success of the custom product using business success KPI metrices- Requirement Workshops with GAP Analysis (As-Is/To-be)- Systems/Solution Mapping- Test Cases/Scenarios Discussions and Review- Conducting UAT & Sign Offs with Handling Change Requests- Conducting User Training for Marketing/Campaign Managers on CRM Campaign Management Tool

Corporate Sales for VoIP services in Mumbai, India:- B2B/B2C Sales: Sales Funnel Strategies from Prospecting to closing deals with Customers- Market Research: Analyzed VoIP market vis-à-vis competition and help in pricing/promotions- Associated with Channel/Business Partners and engaged in BTL activities

Research on GTM Best Industry Practices for SAP, BI/DW & Manufacturing - analysis comparing Infosys, Wipro, TCS, Satyam, Accenture, IBM & Cognizant

Enterprise Business Intelligence reporting - Telecom clients - TOAD, TERADATA, Business Objects/Cognos, Mainframes