Surjel Castañeda Email & Phone Number

Cleveland, Ohio, United States

Los Angeles, California, United States

- Reviewing campaigns and ensuring accuracy on its apparel design and order size quantities- Performing daily stock checks and sourcing alternatives as needed- Checking message boards and ensuring that the final contents of the campaign fit the customer's preferences- Documenting and reporting any design or order issues- Following established procedures.

Utrecht, Netherlands

Assist customer queries, investigate their accounts and provide solutions via chat and email.Applications used: Zendesk, Quiq, VMWare Horizon, TymeShift, Verint, Microsoft Teams, Google Authentication tool, Confluence, Admin Tool

Cold calling and cold emailing logistics leadsResponding to/answering queries they haveApplications used: Zoho: CRM - Mail - Cliq, RingCentral Phone, Citrix Workspace, Microsoft Authentication tool, Company logistics software, HubSpot

Property management customer representative -Received inbound calls, created repair/maintenance service tickets in Remote Landlord system, coordinated with building managers for service schedule and made outbound calls to tenants to confirm schedule.Insurance coordinator - Called insurance companies to verify dental patient's insurance benefits and encoded.

Philippines

Followed a script-driven call flow and handled questions and objections, gauged seller motivation and transferred data into a KPI form.Applications used: Aircall, Launch Control, Zillow, Google Forms

Baguio City, Cordillera Admin Region, Philippines

Front Desk Clerk - Greeted visitors, took and kept patient details and lab requests, made appointments, offered advice and information, maintained the premises clean and organized.Payroll Administrator - Calculated payable hours, commissions, bonuses, tax withholdings and deductions managed electronic timekeeping systems or manually collecting and.

Extracted data from Zillow and entered data to Excelspreadsheets, uploaded products to client's Shopifyaccount, assisted customers with orders, billingservices, and tracking shipments

La Trinidad, Cordillera Admin Region, Philippines

Received, processed, and organized shipments anddeliveries accordinglyMaintained an in‑depth knowledge of store itemsto provide advice and recommendationsAssisted the manager in handling credits

Baguio City, Cordillera Admin Region, Philippines

Handled purchase order requisitions, checked paid,unpaid orders, item description, quantity, price andconfirmed prices with vendors