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Surbhi Khanna Email & Phone Number
Head Of Customer Service and Operations
at
VIBGYOR Group of Schools
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Head Of Customer Service and Operations
Location
Mumbai, Maharashtra, India
Company size
Who is Surbhi Khanna? Overview
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Quick answer
Surbhi Khanna is listed as Head Of Customer Service and Operations at VIBGYOR Group of Schools, a company with 177 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Surbhi Khanna.
Surbhi Khanna previously worked as Co-Founder and Chief Operating Officer at Ecoterra Outdoors And Agriventures Llp and Senior Manager – HNI Customer Service at Bharti Airtel Ltd.. Surbhi Khanna holds Post Graduate Diploma In Business Management (2-Year Full-Time), Marketing And Finance from Lala Lajpatrai Institute Of Management.
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Email format at VIBGYOR Group of Schools
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VIBGYOR Group of Schools
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Profile bio
About Surbhi Khanna
I am a seasoned professional with over 18 years of experience in both corporate and entrepreneurial environments, specializing in strategic planning, client servicing, operations management, and retail & institutional sales. My expertise lies in driving business growth through meticulous strategic planning and exceptional management of client relationships. Leveraging market trends and insights, I capitalize on emerging opportunities to deliver sustained business success.My core competencies include redesigning and implementing processes and systems that enhance customer satisfaction, significantly improving retention rates and fostering long-term customer loyalty. I excel in data management and interpretation, providing actionable business insights that drive continuous improvement across all operational functions.Key Skills and Expertise:▶️ Customer Lifecycle Management: Recognized for outstanding achievements in customer retention and revenue optimization, prioritizing exceptional service experiences to foster long-term relationships.▶️ Customer Experience Enhancement: Skilled in conducting comprehensive satisfaction surveys and implementing targeted strategies to improve the overall customer experience.▶️ Operations Management and Optimization: Proficient in guiding contact center operations to optimize performance, ensuring efficient and effective service delivery while identifying growth opportunities.▶️ Leadership and Collaboration: Adept at aligning cross-functional teams to achieve business objectives through collaborative leadership, fostering a culture of innovation and excellence in customer service.▶️ Entrepreneurial Expertise: Demonstrated success in resort operations showcasing the ability to ideate, implement, and manage successful venture tailored to a diverse clientele.I am dedicated to enhancing operational efficiency and driving business growth, utilizing my extensive experience and skills to deliver exceptional results. My commitment to excellence and continuous improvement positions me as a valuable asset in any dynamic business environment!
Listed skills include Retail, Business Development, Call Centers, Key Account Management, and 12 others.
Current workplace
Surbhi Khanna's current company
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Vibgyor Group Of Schools
Employees
177
AeroLeads page
5 roles
Surbhi Khanna work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service And Operations
CurrentAt VIBGYOR Group of Schools, I lead initiatives to enhance parent experience by overseeing administrative and operational support. My strategies significantly improved customer satisfaction, loyalty, and student retention rates. I redesigned processes and systems, benefitting 48,000 students, and optimized our in-house contact centre performance. This.
Dec 2019 - Present
Co-Founder And Chief Operating Officer
Ecoterra Outdoors And Agriventures Llp
As Co-Founder and COO of Ecoterra Outdoors and Agri LLP, spearheaded the ideation and implementation phases of the resorts, ensuring seamless integration of 2 resorts (37 cottages) My financial planning ensured a 15% annual revenue growth. I also designed marketing strategies that boosted brand visibility by 25%. Additionally, hosted over 9,000 guests and.
Apr 2016 - Dec 2019
Senior Manager – Hni Customer Service
Bharti Airtel Ltd.
During my tenure at Bharti Airtel Limited, I held multiple senior management roles, focusing on customer lifecycle management, customer service, and retention. I managed high-value customer segments, enhanced service delivery, and achieved significant improvements in customer satisfaction and retention. My efforts in optimizing contact center operations.
Dec 2003 - May 2015
Cigar Manager, Cigar Division
▶️ Participated in various facets of the company's activities, potentially spanning areas like production, distribution, or marketing.▶️ Played a role in supporting the company's goals, potentially involving tasks related to product management, market analysis, or customer relations.▶️ Gained valuable industry experience and contributed to the company's.
Jul 2002 - Dec 2003
2 education records
Surbhi Khanna education
Post Graduate Diploma In Business Management (2-Year Full-Time), Marketing And Finance
Lala Lajpatrai Institute Of Management
Education record
Divine Child High School, Mumbai
FAQ
Frequently asked questions about Surbhi Khanna
Quick answers generated from the profile data available on this page.
What company does Surbhi Khanna work for?
Surbhi Khanna works for VIBGYOR Group of Schools.
What is Surbhi Khanna's role at VIBGYOR Group of Schools?
Surbhi Khanna is listed as Head Of Customer Service and Operations at VIBGYOR Group of Schools.
Where is Surbhi Khanna based?
Surbhi Khanna is based in Mumbai, Maharashtra, India while working with VIBGYOR Group of Schools.
What companies has Surbhi Khanna worked for?
Surbhi Khanna has worked for Vibgyor Group Of Schools, Ecoterra Outdoors And Agriventures Llp, Bharti Airtel Ltd., and Godfrey Phillips India Ltd..
How can I contact Surbhi Khanna?
You can use AeroLeads to view verified contact signals for Surbhi Khanna at VIBGYOR Group of Schools, including work email, phone, and LinkedIn data when available.
What schools did Surbhi Khanna attend?
Surbhi Khanna holds Post Graduate Diploma In Business Management (2-Year Full-Time), Marketing And Finance from Lala Lajpatrai Institute Of Management.
What skills is Surbhi Khanna known for?
Surbhi Khanna is listed with skills including Retail, Business Development, Call Centers, Key Account Management, Competitive Analysis, Management, Operations Management, and Program Management.
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