Surjit Singh Email & Phone Number

Melbourne, Victoria, Australia

Glen Waverley, Victoria, Australia

• Provide high quality technical support over the phone, via emails and face to face.• Active Directory Support and Administration• IT Ticketing System (Manage Engine Service)• Deploy software and updates through Altiris deployment solution.• Office 365 administration and support.• Using Remote In tools (VNC, MSRA, TeamViewer, VMware Horizon) to provide support to users.• Providing support and troubleshooting related to VDI systems.• Record and update calls (via… Show more • Provide high quality technical support over the phone, via emails and face to face.• Active Directory Support and Administration• IT Ticketing System (Manage Engine Service)• Deploy software and updates through Altiris deployment solution.• Office 365 administration and support.• Using Remote In tools (VNC, MSRA, TeamViewer, VMware Horizon) to provide support to users.• Providing support and troubleshooting related to VDI systems.• Record and update calls (via phone, email & web) accurately in the Enterprise Toolset.• Experience with Radiology Information System (RIS) and Picture archiving and communication system (PACS)• IT maintenance, Troubleshooting, Network support, Hardware faults, Remote Desktop Connection• Setting up new employees desktop and installing software as per their roles. Show less

Melbourne, Victoria, Australia

• Image, configure and deploy Surface Pro devices to 500+ internal staff.• Manage on boarding of hardware including updating asset registers• Liaise with internal staff to identify software requirements to ensure smooth transition • Monitor, identify and problem solve devices during rollout where issues present themselves.• Manage decommissioning of equipment being replaced with Surface Pro to ensure appropriate disposal or reuse.• Provide front-line support to project… Show more • Image, configure and deploy Surface Pro devices to 500+ internal staff.• Manage on boarding of hardware including updating asset registers• Liaise with internal staff to identify software requirements to ensure smooth transition • Monitor, identify and problem solve devices during rollout where issues present themselves.• Manage decommissioning of equipment being replaced with Surface Pro to ensure appropriate disposal or reuse.• Provide front-line support to project staff for business applications and hardware as part of device transition Show less

55 Collins Street, Melbourne

• Provide onsite 2nd Level IT Support in a fast paced corporate environment.• Office 365 Deployment, maintenance and administration.• Active Directory Support and Administration.• IT Ticketing System (ServiceNow, ZenDesk)• IT maintenance, Troubleshooting, Network support, Hardware faults, Remote Desktop Connection.• Advanced IT skills with Microsoft Office (Word, Excel, and PowerPoint).• Build devices, performing IT troubleshooting through diagnostic techniques.•… Show more • Provide onsite 2nd Level IT Support in a fast paced corporate environment.• Office 365 Deployment, maintenance and administration.• Active Directory Support and Administration.• IT Ticketing System (ServiceNow, ZenDesk)• IT maintenance, Troubleshooting, Network support, Hardware faults, Remote Desktop Connection.• Advanced IT skills with Microsoft Office (Word, Excel, and PowerPoint).• Build devices, performing IT troubleshooting through diagnostic techniques.• Updating, documentation as which contribute to common fixes and existing knowledge base.• Configuring work email on user phones. Show less

Coles Store Support Center. 800 Toorak Road, Hawthron East.

• Managed the deployment of IT Point of Sale upgrade across 850 Liquor stores (1st choice, Liquorland, Vintage Cellars). • Supported 15 field services engineers per day on multiple store visits.• Remotely configured POS application with scanners and printer driver updates. • Software & hardware troubleshooting and provide expert advice over the phone• Collated sign off and installation photos for each onsite installation.• Monitored installation timing and managed onsite… Show more • Managed the deployment of IT Point of Sale upgrade across 850 Liquor stores (1st choice, Liquorland, Vintage Cellars). • Supported 15 field services engineers per day on multiple store visits.• Remotely configured POS application with scanners and printer driver updates. • Software & hardware troubleshooting and provide expert advice over the phone• Collated sign off and installation photos for each onsite installation.• Monitored installation timing and managed onsite engineer to ensure stores are completed as per schedule on daily basis.• Produced Daily Completion Report to ensure all stores are completed without outstanding issues as per the Master Schedule.• Coordinating project schedules, resources, equipment and information, ensuring that clients’ needs are met as the project evolve.• Monitor Project Progress and handle any issues that arise. Show less

Dandenong , Melbourne

• Provided over-the-phone and onsite IT Support for over 20 number of SME in Australia.• Provided onsite IT support for customers based in the Melbourne metro and regional areas.• Resolve on average 30-40 number of support calls relating to common Windows 7 & 10 end user issues.• Provide Support for office 365, windows server and the array of operating Systems.• Troubleshoot and customize office 365 applications including Word, Excel, OneNote, and Skype for Business, Outlook… Show more • Provided over-the-phone and onsite IT Support for over 20 number of SME in Australia.• Provided onsite IT support for customers based in the Melbourne metro and regional areas.• Resolve on average 30-40 number of support calls relating to common Windows 7 & 10 end user issues.• Provide Support for office 365, windows server and the array of operating Systems.• Troubleshoot and customize office 365 applications including Word, Excel, OneNote, and Skype for Business, Outlook, Yammer, PowerPoint and Microsoft Access.• Configuration and troubleshooting Servers, Desktop, Printer, Scanner, Photocopier, Phones, Tablets, and Mobile • Configuration and administration of Active Directory services (users, DHCP, DNS, File and Storage, users) • Assist in performing hardware and software installation procedures.• Handling IT issues and ticketing system (ServiceNow, Zen Desk). Show less

Master Of Information Technology, Information Technology

Professional Year, Information Technology

Bachelor'S Degree, Information Technology