- Increased the efficiency of the client through analysis of data surrounding system behavior by understanding the requirements of the clients, stakeholders and the workflow- Overseeing integration of external technology solution through APIs by leading a team which resulted in solving client pain points to a great extent- Created wireframes/mockups and constructed workflow for different processes in Life Insurance Domain which accelerated the new development - Overseen Change request and Escalation processes related to Core Ops support using JIRA- Monitored, controlled, and supported service delivery · Ensured systems, methodologies, and procedures- Transferred from working on Functional domain to handle one of the prominent client

- Surpassed the actual target and achieved sales target more than the expectations- Handled end to end onboarding process of agents including recruitment, training and sourcing of business from them- Cleared initial level of underwriting process along with operations team- Led a team of 40 professionals to identify revenue potential and optimization to achieve the targets

• Spearheaded sales initiatives to achieve and exceed monthly and quarterly targets during my tenure• Established and nurtured strong relationships with clients, ensuring high levels of customer satisfaction and retention.• Collaborated with marketing and product development teams to design and launch promotional campaigns