Surkhil Shaikh Email and Phone Number

To succeed in an environment of growth and excellence and earn a job which provides me Satisfaction and self-development and helps me to achieve organizational goal.My Technical Experience:Install and configure Operating Systems: Windows 10, 8.1 and windows 7.Good Knowledge of Windows Server 2016 Services with all vital domain services.Setting up Wireless NIC, Local and Network Printer Setting and Configuration.MS Outlook Configuration , Backup and Restore Process.Remote Management through Team Viewer, Boomgar, Microsoft Teams and Ammy Admin to solve Windows and Software Installation,Take care of all the Internal Office Software's Support.Good hands on experience Backup & Restore of Mails, Profiles in Mailing Client MS Outlook.Roles and Responsibilities:PC Desktop suppo1t for 270+ corporate users in Windows Domain Environment.Troubleshooting on all desktop infrastructures, office connectivity, webcast and all related issues.Troubleshooting web browser related and wireless issues on customer computer.Working on service now backlog tickets.Coordinating with the team to solve escalations.Troubleshoot and resolve hardware/software/network issues, escalating when requiredHardware refresh and rolI out of Windows 7, l0.Manage access to shared folders on file servers with Active Directory.Provider Core support On all Microsoft Products (Skype for business, Outlook, Access, Excel, Word)Provide instruction to end users on software and documentation on software installations.Frequent monitoring, analyzing and enhancing process performance.Imaging the laptops with bootable Drives.Developed rapport with the user's base by handling difficult issues with professionalism.