Surojit Jalui Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Key Result Areas: • Managing programs across content writing and design (infographics and video content) • Maintaining and monitoring operational interphases (both workflow and internal and external communication) • Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors • Tracking and reviewing project performance by conducting periodic reviews and check-point meetings for all areas and ensuring adherence to the delivery schedule and fulfillment of other desired objectives• Managing staffing and resource requirements including the tasks of hiring, talent assessment, performance management, ensuring career development, maintaining motivation, and team building• Maintaining a keen customer-centric approach by addressing client priorities and resolving escalations within prescribed TAT, thereby ensuring client delight and high compliance scores• Partnering with other leaders to formulate and implement productivity plans through forecast reviews, thus determining productivity requirements • Providing purpose, guidance, and direction to subordinates daily to positively affect attitudes and improve quality of work.Highlights:• Maintained >89% SLA compliance and delivered 100% SLA compliance by improving TAT by 64% over 2 months by suggesting ideas and discussing and implementing best practices with the management.• Automated report generation process using Tableau, reducing 60% time spent in manual report preparation.• Implemented tech solutions for rating freelancer quality, simplifying the quality and payment system for freelancers and contractors.• Implemented vendor management system for vendor evaluation and vendor onboarding by creating SOPs, reducing vendor overheads by USD 30,000 per year.

Mumbai, Maharashtra, India

Program Management:• Oversee programs related to content writing and editing.• Ensure high-quality deliverables and adherence to project timelines.• Coordinate cross-functional teams and foster effective collaboration.• Maintain and monitor operational interfaces to ensure smooth workflow management.• Identify areas for improvement to optimize operational efficiency.Project Performance Tracking and Review:• Track and review project performance to ensure adherence to delivery schedules, quality standards, and desired objectives.• Conduct periodic reviews and checkpoint meetings to assess progress, identify deviations, and implement corrective actions when necessary.Staffing and Resource Management.• Address client priorities, resolve escalations within prescribed timelines, and consistently aim for high compliance scores.

Mumbai, Maharashtra

• Organized brand marketing events for brand and product awareness.• Gained comprehensive knowledge of IBM products, showcasing skills in end-to-end process of lead generation & order management.• Managed corporate channel sales for IBM storage/server business, Veritas, and Fortinet for the Mumbai region.• Steered IBM hardware business for the Mumbai region through various channel partners • Cultivated relationships with OEMs to ensure higher market shares. • Liaised with vendors (for pricing & conflict management), OEM accounts, and channel partners.• Coordinated with OEM-reseller-end customers to ensure completion of the entire sales cycle. • Imparted training to BP sales force for different product groups in Oracle software stack

Thane, Maharashtra, India

• Ramped–up business by identifying the strengths of each partner, planning monthly primary & secondary numbers, and coordinating with partners for effective business development.• Identified and created business opportunities for channel partners, enabling the team to improve channel confidence and acquire new channels.• Directed the coaching and development of channel partners, guiding them to achieve positive results using value-based selling.• Planned and managed corporate activities, including delivering corporate presentations for generating business.• Implemented customer referral schemes to increase sales.