• Conducted daily sales reconciliation, ensuring accurate financial records. Managed cash collection and facilitated banking transactions with the help of tools such as MS Excel. Reported sales data to the head office using creative graphical representations, contributing to transparent and efficient financial operations.o Decreasing write-offs, improving sales and employing new strategies to improve customer satisfaction while achieving KPIs.o Increased daily average shop sales by 19.48% from $2911 in August 2023 to $3478 by August 2024 as evident from my daily sales reports.• Oversaw store operations, demonstrating a strong ability to streamline processes and optimize efficiency. Proactively ordered stock to meet demand, maintaining optimal inventory levels. Implemented creative layout changes to enhance product visibility and drive promotional sales.• Led, mentored and motivated a dynamic team, fostering a positive and productive work environment. Contributed to team members' professional growth and development, resulting in enhanced overall workplace performance.• Actively participated in the HSSE committee, engaging in regular meetings. Contributed valuable insights to create and maintain a safe work environment. Demonstrated a commitment to safety awareness, educating team members on the importance of adhering to safety protocols.• Developed, reviewed and revised controlled documents, including standard operating procedures and emergency procedures, to ensure alignment with relevant legislation and company values.

• Daily sales reconciliation and maintaining a routine at the store.• Retail analysis using tools like PowerBI and DaRE portal.o Reducing costs, increasing sales and implementing new strategies to improve customer satisfaction.o Increased profit by 75% from $253,000 in 2020 to $444,000 in 2021 and $470,000 in 2022 as evident from yearly P&L reports.• Hiring, rostering and labour managemento Identifying and hiring talented team members through conducting effective interviews.o Reducing cost by achieving labour target and making sure overtime hours are never used since being promoted as manager in 2020.• Training team members to excel according to company policy.o Showcasing leadership skills and motivating team members to always provide the best customer service.o Identifying willing and able team members to step up for higher duties as I did not have an Assistant manager since 2020. • Maintaining compliance and safety at the site.o Making sure core compliance audits are taken seriously by the team.o Achieving a score of “B” in the past two annual audits.

• Maintaining daily routine and assisting the manager with daily tasks including paying supplier invoices and ordering stock as per requirement, routine stock takes and managing inventory.• Assisting the manager with hiring and learning the process.• Handling customer complaints.

• Assisted and troubleshooted issues related to students and staff regarding technology, demonstrating strong problem-solving skills and technical acumen.• Managed the student database in collaboration with the supervisor, ensuring accuracy and efficiency in data management processes.• Installed operating systems and troubleshooted hardware issues in PCs, printers and projectors, showcasing technical proficiency and hands-on experience with IT infrastructure. Leveraged my networking skills and implemented my own shell program on the network with the approval of my supervisor to delete user profiles that are unused for over 90 days which improved the speed and used experience of the computers in the labs.• Provided technical support via phone and remote access, resolving issues promptly and effectively to ensure minimal disruption to operations.• Offered on-site assistance when issues required physical presence, exhibiting flexibility and willingness to go above and beyond to address technical challenges.• Gained valuable technical knowledge and skills while contributing to the IT community at IIBIT, fostering a passion for continuous learning and professional development.