Sujoy Sur Email & Phone Number

Kolkata, West Bengal, India

Pune/Pimpri-Chinchwad Area

Managing Operation and Support (L2) of CSGi (SingleView, IME, ICT), Matrixx (OCS) for H3G UK.

Kolkata Area, India

Worked in Revenue Assurance for Level3 and CenturyLink (US). Team achieved the extended target of US$700K recovery for the year 2018-19. Managed & optimized (using Python, VB script along with BO SONAR report) reconciliation process of Order to Billing (fixline and broadband) managed services for LEVEL3 (US). Systems involved in the process were IFO, EON, SIEBEL, PIPELINE, SWIFT, SES, IDC KENAN and MIS.

India

Managed the Vodafone (Australia) Business Intelligence Operation in the capacity of Domain Lead.
The Operation, support and management of this domain achieved the highest satisfaction appreciation (5 out of 5) from Vodafone (AU).

Kolkata Area, India

Responsible for New Development, Innovation, support & maintenance of old product/tool. Team Building, Resource Management.Responsible for sales support, Response of RFP/BID from Technical and Commercial prospectsResponsible for Pre-Sales Activity within the group

Muscat, Oman

•Project Manager of the RA &FM WEDO tool implementation project •Responsible to manage, develop and execute RA and Fraud controls (Performance Indicator) within the company. •Assist Line manager in RFP process and evaluating RA/FM Vendors. Frame Policy and Procedure. Write RA/FM Processes, Policy and Procedures for the company. •Responsible for Study, analysis, design, implement and operate a Revenue Assurance interim solution. •Manage SW2BILL reconciliation, (Establish, Developed and implemented a system to reconcile 64% of the company revenue (OMR202M in 2013) stream, Leckage came down from 5-7% to .02%. Manage any CDR's or technical RA related issues for MSC (AXE R14), Convergys Infinys2.2, Comptel EL Mediation 5.1, Intervoice 7.4.2 SMSC, Ericssion MMSC, Ericssion IN/Charging System 4.0 and 4.0 (Service Data Point/SDP, Charging Control Node/CCN, Account Information & Refill/AIR). Roaming Fraud Management and Prepaid Roaming.•Responsible for study, analysis and document the process and procedure for new business areas, services and network elements like Fix-line, Wi-Max, International Gateway (IGW) and leased line (IGW, AAA, RS2000 etc…), design the controls and implement reconciliation procedure to minimize the Revenue At Risk.•Adopt GB941-A (TMForum) for RA KPI

•Responsible for projects in the area of OSS/BSS and Revenue Assurance project consultancy, implementation, operation and support. •Manage a team of analyst and developer to analysis Telco data, generate discrepancy report and deliver KPI to top management•Responsible for resource management and answer the technical part of RFP’s from overseas clients. Successfully completed the Cincinnati Bell (USA) RFP.•Responsible for Project Planning, Scope definition, Coordination, Monitoring & Control, Project status reporting to higher management.

•Responsible for projects coordination between Overseas Client's middle management and Senior Management of Siemens •Responsible to manage Revenue Assurance tools development, implementation and signoff from the clients. •Responsible for onsite implementation of Revenue Assurance tools and manage operation, support and training. Successfully completed RTL (India) and CANTV (Venezuela) Revenue Assurance Project. •Participated in all Overseas RFP's and RFQ for telecom OSS/BSS and REVENUE ASSURANCE area, Plan BOM•Worked on Team Development•Undertook jobs related to Project Management, Project Planning, Design, development and Implementation; Provided Customer Operation and Support. Worked on Trouble Shooting, Consulting activities. Successfully delivered consultancy and technical project leadership (hands on ) on Openwave MMSC implementation and migration project at T-Mobile (Munich, Bonn, Dortmund Germany), NGVM (Next Generation Voice Messaging) system implementation in Siemens AG (Munich Germany), Location Based System development, customization, implementation, signoff in MTC Vodafone (Manama Bahrain) and FMMS (Fixline Multimedia Messaging System) development and system testing in Siemens AG (Munich Germany).•Responsible for Revenue Assurance tool design and development, create road map, strategy and liaise with Higher Management of Siemens. Actively participate in initiative meetings•Establish the System Testing team in Kolkata Location. Manage a team of application and system tester to deliver beta tested application/tool and/or product and responsible to issue a Certificate Of Conformance before the release of the tool/product.•Successfully managed the implementation and operation, support of Billing System at RTL Kolkata India; executed in very short span of time.

•Responsible to lead a team of DBA and ADBA's •Worked on Team Development•Responsible to provide technical architectural design and document for new client site implementation•Coordinated with customer for on-site operation and support with client and AMDOCS Management•Initiate formation of Technology Infrastructure and Performance team, planning operational activities and resources•Responsible to provide technical and operation support to solve installation and configuration problems of application and systems. (ie. Syndesis, NetProvision Activator in Informix platform.)•Responsible to complete Vodafone D2 (Dusseldorf Germany) Callya test bed implementation.•Responsible for initiation and setup of TIP (Technology Infrastructure and Performance) Team for worldwide support of AMDOCS clients from Cyprus.

Operation Support, unconventional Troubleshooting, System Analysis, Design, Coding, Implementation, Sign off from Middle Management of the clients. Worked for TAP development and technology transfer with Atmosphera (Sydney, Australia) and Siemens Business Solution Germany. Worked closely with Middle and senior managemnt of Reliance Telecommunication (Calcutta) for Implementation, customization and Support of Intebis (Telecom Billing & mediation Software) and the Gabs Pre Paid/ Post Paid system at Reliance Telecom.Successfully completed the TAP2 Development and Implementation for Reliance telecom.

With HCL Infosystems, successfully completed BSCS5 implementation, migration and signoff at Vista telecom (Botswana) with LHS, Customization and implementation of Warehouse system at Comalco Smalting (Brisbane, Australia) with HCL Technology Ltd., Migration of Exploration and Production system from Module2000 to designer2000, developer2000 at ARAMCO (Saudi Arab) with Oracle Corporation. With Comtech Overseas Ltd. Cyprus, developed and implemented Material Management System for Brega and Rasco Petroleum marketing Co. Libya, . Using Digital VAX 5265, VMS5.5, Oracle7.X, SQL*DBA, Forms3, Pro*COBOL.With Modi Telstra Pvt. Ltd. my responsibilities ware Support the day to day operation, Service Provisioning, rating, billing (BSCS3), CRM, New tool development for Market Research. With HCL-HP developed and implemented material management and personal accounting system at Orient Paper Mill Amlai (MP). The Environment was HP9000-F10, ORACLE7.X, SQLDBA, Forms3, Pro*C, SqlReportwriter.