Sujoy Sur Email & Phone Number

Kolkata, West Bengal, India

Pune/Pimpri-Chinchwad Area

Managing Operation and Support (L2) of CSGi (SingleView, IME, ICT), Matrixx (OCS) for H3G UK.

Kolkata Area, India

Worked in Revenue Assurance for Level3 and CenturyLink (US). Team achieved the extended target of US$700K recovery for the year 2018-19. Managed & optimized (using Python, VB script along with BO SONAR report) reconciliation process of Order to Billing (fixline and broadband) managed services for LEVEL3 (US). Systems involved in the process were IFO, EON.

India

Managed the Vodafone (Australia) Business Intelligence Operation in the capacity of Domain Lead.
The Operation, support and management of this domain achieved the highest satisfaction appreciation (5 out of 5) from Vodafone (AU).

Kolkata Area, India

Responsible for New Development, Innovation, support & maintenance of old product/tool. Team Building, Resource Management.Responsible for sales support, Response of RFP/BID from Technical and Commercial prospectsResponsible for Pre-Sales Activity within the group

Muscat, Oman

• Project Manager of the RA &FM WEDO tool implementation project
• Responsible to manage, develop and execute RA and Fraud controls (Performance Indicator) within the company.
• Assist Line manager in RFP process and evaluating RA/FM Vendors. Frame Policy and Procedure. Write RA/FM Processes, Policy and Procedures for the company.
• Responsible for Study, analysis, design, implement and operate a Revenue Assurance interim solution.
• Manage SW2BILL reconciliation, (Establish, Developed and implemented a system to reconcile 64% of the company revenue (OMR202M in 2013) stream, Leckage came down from 5-7% to.02%. Manage any CDR's or technical RA.
• Responsible for study, analysis and document the process and procedure for new business areas, services and network elements like Fix-line, Wi-Max, International Gateway (IGW) and leased line (IGW, AAA, RS2000 etc…).

• Responsible for projects in the area of OSS/BSS and Revenue Assurance project consultancy, implementation, operation and support.
• Manage a team of analyst and developer to analysis Telco data, generate discrepancy report and deliver KPI to top management
• Responsible for resource management and answer the technical part of RFP’s from overseas clients. Successfully completed the Cincinnati Bell (USA) RFP.
• Responsible for Project Planning, Scope definition, Coordination, Monitoring & Control, Project status reporting to higher management.

• Responsible for projects coordination between Overseas Client's middle management and Senior Management of Siemens
• Responsible to manage Revenue Assurance tools development, implementation and signoff from the clients.
• Responsible for onsite implementation of Revenue Assurance tools and manage operation, support and training. Successfully completed RTL (India) and CANTV (Venezuela) Revenue Assurance Project.
• Participated in all Overseas RFP's and RFQ for telecom OSS/BSS and REVENUE ASSURANCE area, Plan BOM
• Worked on Team Development
• Undertook jobs related to Project Management, Project Planning, Design, development and Implementation; Provided Customer Operation and Support. Worked on Trouble Shooting, Consulting activities. Successfully delivered.

• Responsible to lead a team of DBA and ADBA's
• Worked on Team Development
• Responsible to provide technical architectural design and document for new client site implementation
• Coordinated with customer for on-site operation and support with client and AMDOCS Management
• Initiate formation of Technology Infrastructure and Performance team, planning operational activities and resources
• Responsible to provide technical and operation support to solve installation and configuration problems of application and systems. (ie. Syndesis, NetProvision Activator in Informix platform.)

Operation Support, unconventional Troubleshooting, System Analysis, Design, Coding, Implementation, Sign off from Middle Management of the clients. Worked for TAP development and technology transfer with Atmosphera (Sydney, Australia) and Siemens Business Solution Germany. Worked closely with Middle and senior managemnt of Reliance Telecommunication.

With HCL Infosystems, successfully completed BSCS5 implementation, migration and signoff at Vista telecom (Botswana) with LHS, Customization and implementation of Warehouse system at Comalco Smalting (Brisbane, Australia) with HCL Technology Ltd., Migration of Exploration and Production system from Module2000 to designer2000, developer2000 at ARAMCO (Saudi.