Suru Patel Email & Phone Number

Raleigh, North Carolina, United States

• Led and managed multifaceted projects while efficiently handling daily work responsibilities• Conducted daily meetings for project tracking, status updates, and closure activities, providing technical guidance as needed• Mentored and developed junior and mid-level technical personnel• Provide technical support from a hands-on position, on all problem isolation/resolution issues, encompassing all LAN/WAN, Voice and network devices• Troubleshooting VoIP protocols, LAN/WAN, CUCM, CUC, IM&P, Gateways (Routers), also monitor and maintain system health and performance• Support existing infrastructure of Cisco Voice, build new Sites in CUCM and Gateway configuration and help to test once integrate in production• Managed a department of IT professionals, directing projects to support telecommunication systems and organizational needs• Acted as a technical liaison, coordinating internal and external software vendor relationships• Provided technical presentations and documentation to stakeholders and facilitated data analysis for IT process refinement• Worked with business process owners to prioritize requirements and ensured project deliverables met user needs• Led Agile teams as a product owner, driving continuous improvement and compliance with Agile practices• Responsible for renewal of application certificates• Reported project status on a daily, weekly, and monthly basis, analyzing successful goal completion• Executed knowledge transfer strategies for successful solution hand-off to customers or Managed Services• Troubleshoot WebEx meeting issues for mobile and desktop users, ensuring audio, video, and voice quality• Participated in resolving complex P1 UC issues, implementing action plans, and initiating emergency changes.• Optimized engineering processes by implementing innovative solutions and streamlining workflow.

Raleigh, North Carolina, United States

• Defined metrics to evaluate network design performance• Developed technical procedures and policies documents• Managed technical direction for telecom migrations and ensured high-quality implementation of systems and processes• Coordinated communications between multiple groups to meet compliance and letting needs• Performed data analysis to optimize network design performance and system enhancements• Participated in Agile development processes to streamline project delivery• Participated in the comprehensive migration of telecommunication systems from the Avaya to Cisco• Investigated and understood the current network environment, executing testing plans.

Rtp, Nc

• Provided hands-on technical support for LAN/WAN, Voice, and network equipment, troubleshooting VoIP protocols, CUCM, Unity Connection, and gateways• Supported and monitored clients' VoIP networks, ensuring compliance with procedures• Managed data/voice/video internetworking and collaborated with vendors for issue escalation• Raised and performed Emergency CRQs, scheduled CRQs, and managed shift teams for customer support• Integrated hub and remote site installations for Cisco Collaboration products.

Pennsylvania, United States

• Planned and coordinated implementation tasks, managed multiple projects, and configured routing and switching• Interacted with Cisco TAC Team, Cisco Advanced Services, and Development Engineers• Configured voice gateways, implemented Unified Communications infrastructure, and maintained ISP SIP trunks• Identified customer needs, integrated Microsoft Active Directory/LDAP with Cisco Call Manager and Unity Connection.

Illinois, United States

• Validated new conversion projects from Analog to Cisco VoIP Phone system, troubleshooting and resolving issues• Supported field techs with technical assistance, implemented lean training projects, and communicated with store management• Verified TN functionality, ensuring IEQ hunting activation and outbound SIP for stores• Utilized Port Map to verify equipment locations on switches.

Illinois, United States

Providing Technical Support using OTRS Ticketing System for all 364 company’s all locations. Design and implementation of Cisco Call Manager Express Call Manager, Zeacome window based VM system, Unity connection, Cisco Unity Express, Presence and UCCXConfigure VOIP dial-peers Route patterns, Route lists, Hunt Lists, Translation patterns, Inter cluster trunks, SRST, Toll Bypassing and QOS traffic shaping. Identifying customer needs, interpret and evaluate system and IP telephone network requirementEntrusted with the handling of Microsoft Active Directory/LDAP integration with Cisco Call Manager and Cisco Unity.Configuring IP phone services and call admission control with gatekeeper Troubleshooting complex IP Telephony issue.Installed and configured Cisco all series phones and soft phones manual, auto and using admin toolConfigure Extension Mobility, Music on Hold, CTI Route Point, Remote Destination Profile, Single Number reach, E911, Visual Voice Mail, Call Handler, Directory Handler, VM to Email notification.Troubleshooting using debug, traces, CDR Records and Real-Time monitoring Tool (RTMT).Providing day to day support for all 364 company’s end users and their standalone clusters issueUpgrading their server and cut over process - moving from own old cluster to their own clusterResponsible for tasks of providing level 2 technical support and escalation for telecommunications voice issues.