• Processes data transactions of HR data related to hires, changes, promotions, transfers, separations, pay changes and bonuses, as outputs of self-service and other HR processes• Responsible for running basic queries and conducting data audits• Support user acceptance testing of enhancements or application changes to various HR systems by performing end-user testing, creating training materials and presentations and deliver training to colleagues• Monitor and manage case resolution within performance and processing standards• Responsible for providing exemplary customer service and interaction including answering inquiries from employees or colleagues and communicating via email to resolve inquiries or determine the need for escalated support and care • Active participant of the People Services team by contributing to knowledgebase management, suggesting continuous improvement ideas, and participating in creating department culture • Performing other job-related duties as assigned

UK, Ireland, Bulgaria Expat Payroll* Verifying the specified Rent and Tax Amount as per documents submitted in TCS portal.* Verifying the details in agreement and tax documents of newly joined employees in UK, Ireland for reimbursement of Excess Housing Rent Allowance as per policy.* To resolve employees' queries through ticketing tool and on call.* Preparing monthly payroll calendar and sharing with Stakeholders, HR and onsite finance team.* Liaising between Onsite HR, finance team and vendors for monthly payroll input.* Preapring reports by collecting, analysing and summarising data and trends on monthly basis, sharing the same with Higher Management and Stakeholders.* Preparing Schedules on monthly basis and sharing with Higher Management to review.

• Prepared Offer and other Employment Letters.• Liaising between HR, Medical Check team and Candidates.• Following up with Background Verification vendors for updates and updating the tracker as per the status on a regular basis.• Verified the specified Qualification & Work Experience details updated in Taleo.• Sending New Hires, Terminations and Employee Initiated Move Communications to the Employees and Management.• Handling activities like New Hires, Rehire, Termination, Separations, Transfers, Promotions, Assignments and Personal Information changes for North America and PACIFIC regions.• Handling Functional and shared service mailbox with monitoring the processing and auditing process.• To audit the requests by maintaining high level of productivity and accuracy.• To monitor processing and auditing volumes and maintain defined OLA.• To take care of GPP cycle (Global Pay planning) wherein we need to take care of annual increase in salary of all employees.• Maintaining employee’s record in PeopleSoft.• To solve local HR & employees queries on call and help clients to resolve the same.• To generate various reports on monthly basis for review to management.• Developing SOP’s/OD’s and recommend changes if require in existing SOP’s/OD’s after reviewing the same on regular intervals.• To assist with the training of new or less experienced associates by an appropriate method such as being involved with classroom style training, job-shadowing, coaching and mentoring.

• Handling activities like New Hires, Rehire, Termination, Separations, Transfers, Promotions, Assignments and Personal Information changes for North America and PACIFIC regions.• Handling Functional and shared service mailbox with monitoring the processing and auditing process.• To audit the requests by maintaining high level of productivity and accuracy.• To monitor processing and auditing volumes and maintain defined OLA.• To take care of GPP cycle (Global Pay planning) wherein we need to take care of annual increase in salary of all employees.• Maintaining employee’s record in PeopleSoft.• To solve local HR & employees queries on call and help clients to resolve the same.• To generate various reports on monthly basis for review to management.• Developing SOP’s/OD’s and recommend changes if require in existing SOP’s/OD’s after reviewing the same on regular intervals.• To assist with the training of new or less experienced associates by an appropriate method such as being involved with classroom style training, job-shadowing, coaching and mentoring.

• Rolled out various communication letters such as Offer, Appointment, Re – appointment, Promotion and Relieving Letters.• Prepared Background Verification, Warning, Termination and Transfer Letters.• Handled Complete Background Verification process of Employees.• Prepared the Offer Letters and Training Completion Certificates of summer and Project Interns/Trainees.• Verified the specified Qualification & Work Experience Approvals in Human Resource Information System (HRIS).• Verified the authencity of documents of newly joined employees.• Recovered the buyback amount from employees and submitting it in Finance department.• Maintained tracker in excel for Personal records of all employees.• Sent follow up mails to the employees regarding the pending documents.• Handled complete Joining Formalities and Exit Formalities of Summer Interns, Project Interns and Lateral Employees.