Suruchi Swarup Email & Phone Number

Surrey, BC, CA

Coquitlam, British Columbia, Canada

• Led daily operations, achieving a customer service rating of 95% and operational efficiency improvement of 20%.
• Managed and mentored a diverse team of 15 employees, resulting in a 10% increase in team productivity and morale
• Developed and executed marketing strategies that led to a 15% increase in sales and a 20% boost in customer engagement.
• Monitored financial performance, identifying cost-saving opportunities that resulted in a 10% reduction in expenses.
• Ensured compliance with company policies and safety regulations, maintaining a 100% adherence rate, and creating a welcoming environment for customers and employees.

Coquitlam, British Columbia, Canada

• Led and trained store staff to deliver exceptional customer service, achieving a retention rate of 90%.
• Validated sales schematics and generated detailed reports (POS/PSA) leading to a 15% increase in sales accuracy.
• Implemented the 7Rewards program, resulting in a 20% boost in customer loyalty and a 10% increase in sales.
• Maintained store cleanliness and safety standards, ensuring a 100% compliance rate and 95% product availability.
• Demonstrated strong communication skills and Microsoft Office proficiency, facilitating efficient collaboration and accurate reporting.

Surrey, British Columbia, Canada

• Ensured prompt reconciliation of store operations paperwork, achieving a 95% accuracy rate.
• Managed detailed inventory, resulting in a 20% reduction in product disuse.
• Trained and instructed 15 junior staff members, maintaining zero disruptions in store activities.
• Maintained interior and exterior store image standards, leading to a 15% increase in walk-in customers.
• Managed merchandise presentation, contributing to a 10% increase in sales effectiveness.

Surrey, British Columbia, Canada

• Established long-term customer relations and provided exceptional support, maintaining a clean and guest-friendly store environment (95% satisfaction rate, 90% cleanliness score).
• Managed merchandise forecasting, ordering, and stocking, optimizing inventory levels and reducing stockouts by 20%.
• Handled customer support and billing counter management with 98% accuracy, while also improving product visibility by 15% through efficient restocking and arrangement.
• Ensured store compliance with company policies, maintaining a 95% adherence rate.

Surrey, British Columbia, Canada

• Managed order shipment and pickup from the store, ensuring 100% on-time deliveries.
• Handled cash registers and conducted store transactions with 99% accuracy.
• Spearheaded in-store exchanges, refunds, and returns, increasing operational efficiency by 10%.
• Provided quick resolution and assistance in customer issues, resulting in a 15% reduction in complaints.

Jalandhar Area, India

• Developed and positioned business outcome-oriented propositions, resulting in a 25% increase in overall sales annually.
• Acted as a trusted advisor and discussion partner, fostering strong client relationships and enhancing collaboration.
• Consistently followed up with clients to ensure 100% satisfaction with quality and consumer service.
• Developed prospective clients through various strategies, including internet research, trade show lists, referrals, and personal investigations.

Post Baccalaureate Diploma, Logistics, Materials, And Supply Chain Management, 3.33

Key Courses o Financial and Managerial Accounting for Managers o Supply Chain & Logistics Management o Negotiations and Stakeholder.

Postgraduation Diploma, Accounting And Finance, A

• Area of expertise in GST (Goods and Services Tax). • Learned working knowledge of Tally & Microsoft Excel.

Master Of Business Administration - Mba, Finance, General, A

• Specialized in Finance with additional expertise in marketing and product management. • Completed key courses in: o Financial Reporting.

Bachelor Of Commerce - Bcom, Accounting And Finance, 68.9

• Specialized in Finance & Accounting with additional skills in consumer behaviour, advanced accounting, and quantitative business.