Chandra Surya Prakash Neelakanta Rao (He/Him/His) Email & Phone Number

Hyderabad, In

Santa Clara, Ca, Us

San Francisco, California, Us

• Manage and resolve Tier 3 case escalations from Tier 1 and Tier 2 Teams within SLA, providing high quality and accurate solutions.• Manage user access and system security using principle of least privilege and best practices to ensure strict data security and integrity for all HR systems.• Complete regular audits to ensure maintenance of data privacy and security assignments.• Support Business User Acceptance Testing (UAT) with data staging and troubleshooting to ensure changes to HR systems are functioning properly.• Engage effectively with cross-functional and global teams (such as Enterprise Operations, Shared Services, Recruitment, Release Management and others) to identify, escalate and resolve key risks and issues as well as build strong working relationships as a trusted advisor.• Support SOX and compliance initiatives to ensure adherence to internal/external compliance standards.• Proactively Identify and lead process improvement initiatives in relation to process documentation & process maturity to achieve operational excellence.

San Francisco, California, Us

• Subject Matter Expert for MSS process in APAC People Services & Operations Team and resolved queries around transaction processing from team members, employees and managers globally.• Monitored and audited APAC Terminations for Year-End Gratitude Bonus Payments and ensured that the payment transactions are cancelled for non-eligible employees leaving Salesforce.• Supporting managers with the latest Success From Anywhere Process introduced at Salesforce around employee's personal permanent and temporary relocations across countries and state borders.• Participated in MiND (Mentoring in New Dimensions) Program as a Mentee and learned few concepts around Workday Recruiting like Candidate Stages, Candidate Pools and Job Requisitions from my Mentor.• Mentored the two current team members as a Trail Guide and brought them to speed with the process knowledge.• Perform regular weekly data audits for the new hires processed in Workday around probation, job profile, location and stock grants.

San Francisco, California, Us

• Case Management and query resolution around new hire onboarding, MSS and Work authorization processes.• Trained the new hires within APAC Shared Services Team on various processes like MSS, GWA and New Hires to scale them up with the required knowledge to operate effectively and to deliver amazing employee and manager experience.• Played a vital role in Workday Foundations Project by handling the UAT for various business process improvements spread across different sprints.

San Francisco, California, Us

• Worked as a part of APAC Employee Success Shared Services in Global Operations Center (GOC) Team which is a scale engine to optimize and deliver processes much more efficiently.• Collaborated with the Regional SPOC's from AMER, EMEA, APAC and Japan regions for any process related gaps and updated the knowledge management library.• Handled high volumes of employee transactions like new hires, promotions, compensation changes, internal transfers, Organization changes, and terminations effectively in Workday HCM.• Performed work authorization checks for all the APAC new hires and ensured that the required documentation is completed before joining.• Subject Matter Expert for the APAC termination process, collaborated with ESBP and ER Team on process improvements, resolved employee queries around offboarding and done termination audits.

Hyderabad, Telangana, In

• Sourced and screened profiles from various platforms such as Linkedin, Naukri, Updazz, IIMjobs, employee referrals and so on. • Coordinated with the Placement executives of various colleges for conducting placement and walkin drives to fulfill the young talent requirement.• Understood the skill set and behavioral attributes of the open positions and closed them with the best suitable candidates.• Followed up with the selected candidates about the offer and helped them understand how the organization paves a way to build their career over the future.• Onboarded new employees and introduced them to the workplace.• Conducted periodic check-ins with the new hires at 30,60,90 days to understand their adaptability to the work culture and resolved any concerns/issues by collaborating with the managers and the directors of different business lines.• Handled Attendance and leave management of all the employees in the organization.• Coordinated with the vendors to facilitate all the required amenities for various Corporate events including Annual Day and Sports Day.• Ensured that offboarding of employees is done without any hiccups and conducted exit interviews.• Involved in Payroll Process and coordinated with the Accounts Team on resolving the issues around employee pay, bonus and Statutory Compliances like PF and ESI.

Hyderabad, Telangana, In

Responsibilities:• Sourcing, screening and scheduling interviews for the various job requirements.• Work closely with the panel members in understanding the various job positions to be filled in.• Negotiate with the selected candidates on the offer, release offers and do a consistent followup until the candidate is onboarded successfully.• Ensure that the onboarding formalities are done smoothly by orienting all the new joinees on the company's core values, policies, procedures, benefits and career growth opportunties.• Conducted and coordinated for background verification checks of the new hires joining the Organization.• Assist the HR team in Employee Engagement and Vendor Management.• Take care of the Exit formalities of the offboarding employees by conducting exit interviews in person to understand what can be done better in the organization.

Hyderabad, Telangana, In

Responsibilities:• Sourced and screened profiles for the intern and associate level roles.• Facilitated the candidate interviews with the hiring managers and the interview feedback was given in a timely manner.• Supported Senior Executive with the document verification of the new joinees.• Coordinated with the placement executives of various campuses in recruiting the young talent.• Took care of Attendance and leave management of the housekeeping staff.

Armonk, New York, Ny, Us

Responsibilities:• Worked in shifts to provide application support to the end users across US and Brazil.• Resolved user queries and handled production problems effectively.• Involved in analysis, design, coding and unit testing of various IT requirements.• Coordinated with the team lead on the code review and rebuilt it to improve the user experience.• Closely worked with the application tester for moving error and bug free code to production successfully on time.• Supported deployment over the weekends to ensure that the changes are moved to production successfully.• Followed agile methodology and updated KANBAN board regularly with the user queries, owner supports and production problems.

Master Of Business Administration (M.B.A.), Human Resources Management And Services

Bachelor’S Degree, Computer Science Engineering

Mpc

Ssc